The Hotel Moment podcast

How do you transform guest recognition from "Have you ever stayed with us before?" to "Welcome back!"? John Burns, President of Hospitality Technology Consulting, reveals: "The transition from anonymous to appreciated is vital." In this episode of Hotel Moment with Karen Stephens, John discusses: Understanding why personalization is essential in building lasting guest relationships How to choose and implement the right tools for your property's needs Using artificial intelligence to filter complex guest data into actionable insights Empowering your team to deliver meaningful personalized experiences Discover how hotels can leverage technology and training to enhance guest recognition while maintaining the human touch that defines hospitality. #HotelTech #GuestExperience #Personalization #HotelMoment

📬 The Hotel Moment newsletter kicks off 2025 with essential market insights! This month, we explore: 📊 CoStar Group's Jan Freitag reveals what's driving the projected 1.8% RevPAR growth 🔮 Five industry leaders share their predictions for the year ahead 🤖 Evan Crawford on balancing AI innovation with authentic hospitality Plus, discover why the "wealth effect" is transforming luxury travel and how to turn data into actionable insights for your property. Get the insights you wish you'd written down while listening. Your monthly digest of actionable takeaways is here. Subscribe for your monthly dose of hospitality innovation: https://lnkd.in/eUq6a6NE P.S. Know someone who should be featured on the podcast? The guest submission form is in the newsletter! #HotelMoment #Hospitality #HotelTech #MarketOutlook #Innovation

🎙 In the latest episode of Hotel Moment, hospitality technology expert John Burns shares critical insights on guest recognition in today's hospitality market. "We have to move from anonymity, from the point where a guest walks up to the front desk and our first question is 'Have you ever stayed with us before?' to 'Welcome back, glad to see you again.'" Learn how hotels can make this vital transition. 👉 Discover how to transform your guest recognition strategy. #GuestExperience #HotelTech #PersonalizedService #HotelMoment

Personalization in hospitality is evolving! In this episode of Hotel Moment, Karen Stephens chats with John Burns, President of Hospitality Technology Consulting, about how hotels can move beyond "Have you stayed with us before?" to truly personalized guest experiences. From AI-driven insights to guest recognition strategies, they explore the future of hospitality tech. 🎧 Tune in now! #HotelMoment #HospitalityTech #GuestExperience

🎙 New episode of Hotel Moment is here, featuring a must-listen conversation about personalizing the guest experience! Join Karen Stephens as she speaks with John Burns, President of Hospitality Technology Consulting, about the evolution of guest recognition in hospitality. With decades of experience helping hotels navigate technology adoption, John shares insights on moving from asking, "Have you ever stayed with us before?" to delivering meaningful personalized experiences. Discover how hotels can effectively: Select and implement the right technology solutions Train staff to deliver personalized service Leverage AI to enhance guest recognition Build lasting guest relationships 👉 Don't miss these invaluable insights from one of hospitality's most experienced technology consultants! #HospitalityTech #GuestExperience #HotelInnovation #Personalization

📝 New on the Hotel Moment blog! Dive deep into our conversation with Jan Freitag from CoStar Group about what's driving hospitality growth in 2025. From the remarkable surge in luxury hotels to evolving group business trends, this analysis breaks down the key factors shaping our industry. Key insights: - Why $1000+ ADR hotels have tripled since 2019 - How the "wealth effect" is transforming luxury travel - Why total stay value matters more than ever - The growing importance of direct bookings 👉 Read the full analysis now! #HospitalityInsights #HotelIndustry #LuxuryTravel #HotelMoment

🎙️ "Book direct" - two words that are transforming luxury hospitality! In this compelling segment of Hotel Moment, Karen Stephens and Jan Freitag explore how luxury hotels are reimagining loyalty programs. From instant upgrades to F&B credits, discover how properties are creating rock-star experiences for guests who book direct. "I want you to come to me directly and then I'm willing to value that loyalty," explains Jan, highlighting how this strategy benefits both guests and hotels. 👉 Learn how leading hotels are using direct bookings to enhance both guest experience and profitability. #DirectBooking #HotelLoyalty #LuxuryHospitality #HotelMoment

🎙️ The luxury travel landscape is evolving in unexpected ways! In this fascinating segment of Hotel Moment, Jan Freitag reveals how luxury hotels are seeing a significant shift in their customer mix. While leisure travelers continue to drive high ADRs, there's a growing trend of corporate groups choosing luxury properties for team building and incentive trips. "We're changing from 100% leisure to leisure plus corporate plus group," explains Jan, highlighting how remote work is actually creating new opportunities for luxury properties. Plus, discover why "total stay value" is becoming more critical than ever – and why charging $8 for a minibar Snickers bar might not be the best strategy for your $1,200/night hotel! 👉 Listen in to understand how luxury properties are adapting their revenue strategies for this evolving market. #LuxuryHospitality #HotelRevenue #GroupTravel #HotelMoment

RevPAR is projected to grow 1.8% in 2025, but what's driving this growth? Jan Freitag, national director of hospitality analytics at CoStar Group, reveals: "The wealth effect is transforming luxury travel. When people feel secure in their investments and employment, they're more willing to splurge on experiences." In this episode of Hotel Moment with Karen Stephens, Jan discusses: How the number of $1,000+ ADR hotels has tripled since 2019 Why group business is returning to luxury properties What's driving the bifurcation between luxury and economy segments How to leverage data effectively in 2025 Tune in to understand the forces shaping hospitality in 2025. #HospitalityAnalytics #MarketTrends #LuxuryTravel #HotelMoment

🎙️ Why is luxury hospitality experiencing unprecedented growth? In this powerful segment of Hotel Moment, Jan Freitag breaks down the "wealth effect" driving luxury hotel performance. From strong stock markets to high home values and job security, learn why consumers are more willing than ever to splurge on premium travel experiences. Did you know? Hotels with $1000+ ADR have tripled from 150 in 2019 to 450 in 2024! "We switched from buying Pelotons to buying experiences, and that hasn't really changed," explains Jan, highlighting how post-COVID mindsets continue to shape luxury travel. 👉 Tune in to understand what's driving the remarkable growth in luxury hospitality. #LuxuryTravel #HospitalityTrends #HotelData #HotelMoment