6 Non-Emergency Uses for your Mass Notification System

Over the many years we've provided Mass Notification Systems, we’ve always been intrigued by the variety of different and creative ways our customers use their mass notification system (MNS). Obviously, one of the primary uses of a MNS is for emergencies like evacuations, lockdowns, disaster response coordination, etc. However, so many of our customers have come to rely on their MNS for so much more – often integrating it into other key business systems.

Because most MNS solutions allow for message deliver on a wide variety of modalities including SMS, Voice, Email and Social Media, the system provides a powerful tool for non-emergency uses. We’ve collected six of the more common and interesting non-emergency uses for an MNS that our customers have shared with us. Enjoy!

1)     Staffing – shift management is a huge use case we see. From reminding employees their shift is starting, to filling quotas for key roles, to notifying folks of new jobs, companies are using their MNS to communicate important information about staffing needs to their employees.

2)     Event Notifications – From all-hands meetings, to the yearly health-expo or reminders that the office will be closed for a holiday, to even communicating w/ customers about upcoming conferences, etc, organizations leverage their MNS to more efficiently communicate internally and externally.

3)     Surveys – Quick polls or surveys can be generated from most MNS solutions. This capability is a great way to quickly generate feedback from employees or customers – especially via email or text.

4)     Company Updates / Reminders – Don’t forget to sign your timesheets! Or, reminder: the local fitness company will be in the breakroom today; stop by and sign up. Quick short SMS reminders are a great way to spur your employees to action.

5)     Customer Communication – we see our customers use their MNS to directly communicate w/ their customers. Whether it’s billing reminders or confirmations, direct marketing, renewal reminders, or awareness of a new offering or outage, using your MNS to maintain a direct link w/ your customers is a tremendous way to increase the value of your investment.

6)     IT Alerts – IT departments monitor and maintain a complex IT infrastructure. However, with limited staff and coverage hours, using SMS alerts from your notification system to maintain awareness of a key outage is a great way to get more out of your system.

Hope you enjoyed this short list. We’d love to hear from you if you’ve found another great way to maximize the value of your mass notification system investment. And of course, feel free to contact us if you are interested in hearing how a mass notification system can help you take your business to the next level.