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Serviceware Processes ITSM is a leading platform for IT Service Management.
The software allows to consistently tailor your IT management to the needs of your business and facilitate the digital interaction and communication between users and IT employees. You systematically automate your IT Service Management processes to reduce solution times for incidents and increase the productivity of your IT service team. And you leverage reliable data and processes for all levels of IT services – e.g. based on ITIL – and reduce risks and guarantee the compliance of your IT.
Certified best practice workflows following ITIL
Secure the quality of your IT Service Management by using tried and tested process templates for IT processes (ITIL) and compliance (GDPR). ITIL is still the standard when it comes to the qualification of IT processes. Therefore, every ITSM solution has to measure itself at how well it follows ITIL principles. That is why all Serviceware solutions for ITSM are based on that
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Overview of upcoming ITSM tasks, requests and priorities
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Intuitive design of digital processes
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Convenient use on any device
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Trends and analyses of service performance
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