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✨ New feature release!! ✨
Community visitor sources: Get insight into how your users are going to your community environment.
Track how many people are going to your customer community environment through the ‘community’ button on your website, in your software, or anywhere else.
View how your community content is performing on Google and create tracking links for every other way people can find and enter your customer community environment.
Improve community usage by a/b testing the position of the ‘community’ button in your software application, review the impact of sending out community invites in your newsletter, and all in all identify the flows that bring the most traffic to your community.
What would you like to see next? 🚀
Everyone, happy Friday. I am very excited to share with all of you our new feature release. I know it has been much requested, so without further ado, let me get into it right away. As you can see my screen, I am inside the moderator dashboard in the analytics dashboard of our own customer community environment. And what we did is we released a new metric called the visitor source metric that you can see over here. Now obviously that kind of speaks for itself, but basically what it allows you to do is view and gain insight into all the different sources for all the visitors coming to your customer community environment. So for example, if you have a community button installed on your website or a community button inside your SAS application, you are able to see the exact number of visitors coming through that button to your community environment and you are able to see it as a percentage. The total number of visitors coming to your community. We also allow you to view the traffic coming from Google, so your content in your community is being indexed and positioned in search results in Google, and your community is getting traffic that way as well. Besides that, we also allow to track all the other sources through which people are going to your community environment. And how it works is you can click install URLs over here, copy this specific link and then paste that link behind the button or in the place wherever you want your users and customers to go to your community environment from. For example, if you have a community button in your e-mail banners, or you send out a newsletter to your customer base if adding them to your community or you have a community button on your social media pages, you're able to track all the traffic coming through those different sources with this metric. So in the end, it would hopefully allow you to gain some insight into how people. Ideally are coming to your community, then focusing more on those sources and in the end, increasing community activity and community engagement overall. So hopefully this will be a great new feature for the majority of you using our platform. I'm curious to hear what you think, maybe some ways on how we can improve the feature. And yeah, that's it for now. Appreciate you watching. Have a good weekend and let me know what you think. Bye, bye.
Fixing Broken Support Ops with Smart Automation | System Admin | Software Reviewer @Katico
1yI like it so much <3