Thiyagarajan Maruthavanan (Rajan)’s Post

The #1 secret to surviving the secret AI Revolution in eCommerce is… The story In a recent lecture by Dr. Andrew Ng, he explains that AI is a general purpose technology and the only way to get outsized value from it is through customization and generative Ai has made it cheap for individuals and small businesses. For small ecom biz there are millions of applications that will generate hundreds of thousands to a few millions of dollars in value per year. The secret to surviving and winning and dominating in the Generative AI economy is to identify these long tails of AI in your niche. 3 secrets for you: Here are 3 statistics ideas to help you identify these long AI tail apps in your niche 83% of consumers are willing to share their data for a more personalized experience. 76% of the consumers are more likely to purchase from the brands that personalize experience and  66% of consumers expect the brands to understand their needs and provide them with personal experience.  92% of the customers are influenced to purchase a product due to the customized recommendations in the shopping cart. Do you have customized AI tools to drive personalization in your business? Are you curious for more? comment “custom” below to get a link to a FREE webclass where I reveal over 80 ideas to help you discover  and build the long tails of AI applications to dominate your niche

How #AI is Transforming #CustomerSuccess 🚀 #CustomerSuccess is at a pivotal moment, and #AI is playing a huge role in shaping its future. From automating repetitive tasks to providing deeper insights into customer behavior, #AI is helping CSMs deliver value more efficiently. But are we ready for this transformation? I recently read Gainsight's 2024 report on #AI in #CustomerSuccess, which highlights how generative #AI is enhancing both digital and human interactions, making self-service options more effective and scaling personalized customer experiences. It's clear that #AI won't replace CSMs but will empower them to focus on what really matters: building strong relationships and driving growth. What are your thoughts on #AI in #CustomerSuccess? Are you seeing its impact in your day-to-day work? #TechInnovation #BusinessGrowth #CSM #Italy #Switzerland

For small business owners, the challenges never end. From answering endless customer queries to tracking deliveries, updating spreadsheets, and explaining policies, the daily grind leaves little time for what really matters: growing the business and delighting customers. That’s why we at Evermile built Miles, a vertical AI-powered assistant that handles it all. Using cutting-edge technologies like LangGraph and Pinecone, Miles delivers instant responses, automates repetitive tasks, and maintains seamless customer communication—all in real time. At Evermile, we’re solving the biggest operational challenges for small businesses with AI, saving them time and helping them focus on what they do best. Curious about how Miles works? Read our latest blog on Medium: #SMB #VerticalAI #LangGraph #Growth #AI

There’s no buzzword more over-indexed than 'AI innovation'. Any company playing in that space faces a huge challenge- how to differentiate their offering from the pack. I’ve been keeping an eye on Talkdesk and their approach is really interesting. Championed in part by CEO Tiago Paiva and CMO Neville Letzerich, the marketing team has created an industry holiday ‘A Better Way with AI Day’ (10/23) to help celebrate innovations enabled by AI within the CX industry. Leading up to this, Talkdesk launched ‘100 Days of AI’, a campaign created to showcase the value that AI can deliver for CX teams. Over the course of 100 days, they published content/stories each day to showcase the different ways AI can be leveraged to help CX teams (kudos to Toussaint Celestin who owned this initiative). In my opinion- this is an impressive example of how you can begin to own the challenge and solution: how does AI help CX teams and why is Talkdesk the right CX partner to drive change. And- who doesn’t enjoy a new holiday! Interested to see what the Talkdesk team does next! https://lnkd.in/gTAjQZRm

The Future of AI in Customer Service

AI is revolutionizing customer service for medium and large companies by supercharging efficiency. Here’s how 🎯 Feature Focus: AI Suggestions Imagine your team handling thousands of messages daily. Now, picture AI stepping in to assist. 1- Real-Time Responses — AI provides quick and accurate suggestions for replying to client inquiries. 2- Consistency in Messaging — Ensures uniformity in responses, maintaining your brand voice. 3- Reduce Burnout — Your team can handle high volumes without feeling overwhelmed. 4- Speed and Precision — Respond faster without compromising on quality. Industries like E-commerce thrive with this feature. Handling thousands of queries about orders, returns, and product info efficiently. Your customer service team will feel supported, clients will get instant help, and overall productivity will skyrocket. Ready to upgrade your customer interactions? 💡

In the realm of automation powered by #ArtificialIntelligence (AI), the buzzwords may change, but the fundamentals remain constant: go back to basics. There are 3 steps to #automation strategy in #CustomerService, and the key is starting by asking ourselves three fundamental questions.

𝐃𝐚𝐲 𝟐𝟏: 𝐒𝐡𝐨𝐰𝐜𝐚𝐬𝐢𝐧𝐠 𝐚 𝐒𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥 𝐎𝐮𝐭𝐜𝐨𝐦𝐞 𝐟𝐫𝐨𝐦 𝐏𝐫𝐨𝐦𝐩𝐭 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫𝐢𝐧𝐠 As we are starting another week of exploring AI, it's time to showcase the power of Prompt Engineering with a real-world example. Today, I want to share a success story that highlights how effective prompting can lead to impressive results. 🔹 Case Study: Automating Customer Support Responses Challenge: A growing e-commerce business faced challenges in managing customer support queries efficiently. With increasing customer inquiries, the support team struggled to keep up, leading to delayed responses and reduced customer satisfaction. Solution: Implementing a language model with carefully crafted prompts to automate responses to common customer inquiries. Prompt Design: - Initial Prompt: "Create a response for a customer who is inquiring about the status of their order." - Refinement: "Draft a polite and informative email response for a customer asking about their order status. Include details on how they can track their order, expected delivery times, and whom to contact for further assistance." Outcome: - Efficiency: The AI-generated responses reduced the workload on the support team by handling repetitive inquiries, allowing them to focus on more complex issues. - Customer Satisfaction: Customers received faster responses with consistent and helpful information, enhancing their overall experience. - Scalability: The business could scale their support operations without a proportional increase in headcount, saving costs and improving efficiency. Key Takeaways: - Clarity and Specificity: Crafting clear and specific prompts is crucial for obtaining relevant and useful outputs from AI models. - Iteration: Continuously refining prompts based on feedback and outcomes leads to better performance and more accurate results. - Practical Application: Prompt Engineering is not just a theoretical concept but a practical tool that can drive real-world business improvements. 🔹 Your Turn: Have you used Prompt Engineering in your projects? Share your success stories and insights in the comments below! Let’s learn from each other’s experiences and continue to push the boundaries of what AI can achieve. #AI #PromptEngineering #SuccessStory #CustomerSupport #Automation #Innovation #Technology #BusinessEfficiency #ArtificialIntelligence #MachineLearning 𝐈𝐦𝐚𝐠𝐞 𝐒𝐨𝐮𝐫𝐜𝐞: docs.cohere.ai