Think Company’s Post

We've just added something useful to our Brand Radar - a collection of digital tactics from the top 100 Dutch consumer brands. It's a resource documenting +70 examples of: • UX patterns • Customer support methods • Content approaches • Community & loyalty features • Omnichannel experiences Might save you some time when researching solutions for your own e-commerce setup. Find it here: https://lnkd.in/eEacpcJB

Transform Your Business: Make Omni-Channel Experience a Priority! 🚀 In today's fast-paced world, customers interact with brands through various channels—whether it's social media, websites, or in-store visits. To stay relevant and competitive, businesses must prioritize an Omni-Channel experience. But what does that really mean? Simply put, it’s about creating a seamless journey for customers, no matter how they choose to connect with you. Here are a few key reasons to make Omni-Channel a priority: • Consistent Messaging: Keep your brand’s voice uniform across all platforms. This builds trust and recognition. • Better Customer Insight: Analyse data from all interactions to understand customer behaviours and preferences, leading to improved offerings. • Increased Engagement: A seamless experience boosts customer satisfaction. Happy customers are likely to return and advocate for your brand. • Boosted Sales: When customers transition effortlessly between channels, it often results in higher sales and fewer abandoned carts. Incorporating an Omni-Channel approach is not just a trend; it's becoming essential. As UX/UI and product design professionals, focusing on this can help deliver delightful experiences that stand out in a crowded marketplace. #UXDesign #OmniChannel #CustomerExperience #ProductDesign #UserExperience #Life #Mobileapplications #Design #Technology #Strategy #Learnings

Chicken brand Jollibee has selected Qualtrics to provide the feedback collection (through digital surveys), omnichannel analytics and recommends actions organizations should take to address friction points and market opportunities. https://lnkd.in/ewzw4wxA

🌐 The Future of Customer Experience: Omnichannel CX Platforms 🌐 In today’s hyper-connected world, customers expect seamless and consistent experiences across all touchpoints. As a UX research expert, I’ve seen how omnichannel CX platforms are becoming essential for businesses aiming to meet these expectations and deliver truly integrated customer journeys. What Makes Omnichannel CX Platforms a Game-Changer? Unified Customer Experience: Omnichannel CX platforms allow businesses to provide a consistent and cohesive experience, regardless of the channel a customer chooses—be it social media, mobile apps, websites, or in-store interactions. This consistency is key to building trust and loyalty. 360-Degree Customer View: These platforms consolidate data from all channels, giving businesses a comprehensive understanding of each customer’s journey. This holistic view enables more personalized interactions and better decision-making. Seamless Transition Across Channels: Customers often switch between channels during their journey. Omnichannel CX platforms ensure that these transitions are smooth, with no need for customers to repeat themselves. This reduces friction and enhances overall satisfaction. Improved Response Times and Efficiency: By centralizing interactions across channels, businesses can respond more quickly and effectively. This leads to faster problem resolution, higher customer satisfaction, and more efficient use of resources. The Role of UX Research in Omnichannel CX To successfully implement an omnichannel CX platform, a deep understanding of customer behavior and preferences is crucial: Mapping Customer Journeys: UX research helps in identifying the different touchpoints customers use and how they move between them. This insight is vital for designing an omnichannel strategy that feels natural and intuitive. Identifying Pain Points: Research reveals where customers face challenges in their journey, whether it’s a confusing interface on mobile or long wait times on chat. Addressing these pain points is essential for a successful omnichannel experience. Leverage Data for Personalization: Use the data collected from all touchpoints to create personalized experiences. Whether it’s tailored recommendations or personalized support, this adds value to the customer experience. The Future is Omnichannel Investing in omnichannel CX platforms is about meeting customers where they are—on any device, at any time. By providing a seamless, personalized, and consistent experience across all channels, businesses can build deeper connections and foster long-term loyalty. Let’s embrace the power of omnichannel CX platforms to redefine the customer experience! #UXResearch #CustomerExperience #Omnichannel #CXStrategy #DigitalTransformation #CustomerJourney #UserExperience #Innovation

🌐 The Future of Customer Experience: Omnichannel CX Platforms 🌐 In today’s hyper-connected world, customers expect seamless and consistent experiences across all touchpoints. As a UX research expert, I’ve seen how omnichannel CX platforms are becoming essential for businesses aiming to meet these expectations and deliver truly integrated customer journeys. What Makes Omnichannel CX Platforms a Game-Changer? Unified Customer Experience: Omnichannel CX platforms allow businesses to provide a consistent and cohesive experience, regardless of the channel a customer chooses—be it social media, mobile apps, websites, or in-store interactions. This consistency is key to building trust and loyalty. 360-Degree Customer View: These platforms consolidate data from all channels, giving businesses a comprehensive understanding of each customer’s journey. This holistic view enables more personalized interactions and better decision-making. Seamless Transition Across Channels: Customers often switch between channels during their journey. Omnichannel CX platforms ensure that these transitions are smooth, with no need for customers to repeat themselves. This reduces friction and enhances overall satisfaction. Improved Response Times and Efficiency: By centralizing interactions across channels, businesses can respond more quickly and effectively. This leads to faster problem resolution, higher customer satisfaction, and more efficient use of resources. The Role of UX Research in Omnichannel CX To successfully implement an omnichannel CX platform, a deep understanding of customer behavior and preferences is crucial: Mapping Customer Journeys: UX research helps in identifying the different touchpoints customers use and how they move between them. This insight is vital for designing an omnichannel strategy that feels natural and intuitive. Identifying Pain Points: Research reveals where customers face challenges in their journey, whether it’s a confusing interface on mobile or long wait times on chat. Addressing these pain points is essential for a successful omnichannel experience. Leverage Data for Personalization: Use the data collected from all touchpoints to create personalized experiences. Whether it’s tailored recommendations or personalized support, this adds value to the customer experience. The Future is Omnichannel Investing in omnichannel CX platforms is about meeting customers where they are—on any device, at any time. By providing a seamless, personalized, and consistent experience across all channels, businesses can build deeper connections and foster long-term loyalty. Let’s embrace the power of omnichannel CX platforms to redefine the customer experience! #UXResearch #CustomerExperience #Omnichannel #CXStrategy #DigitalTransformation #CustomerJourney #UserExperience #Innovation

With 81% of customers likely to leave a brand after just two bad experiences, staying ahead means understanding the latest digital CX trends. Explore how user experience monitoring can transform CX and boost your business, from conversational AI to personalized omnichannel experiences: https://lnkd.in/dfta89Mt #CustomerExperience #CX #DigitalTransformation #UserExperience #BusinessSuccess

CX Live Insights | 1:1 Personalization: How to create omnichannel experiences at scale by Optimizely Learn about the importance of 1:1 personalization and how you can leverage data to enhance your CX. Click the link below to unlock how to keep your audience engaged and coming back for more. Read now: https://ow.ly/Ghwh50SYfE4 #CXLive #CustomerExperienceLive #CXLiveTweets #CXLiveShow #CustomerExperience #CXTips #DigitalExperience #CustomerEngagement #CX #VoC #CustomerExperienceManagement #eCommerce #ExperienceEconomy #UserExperience #UX #CustomerService #ContactCenter #CustomerJourney #CustomerDataPlatform #OmniChannel #CXStrategy #IA #AI #UnifiedCommunication #UnifiedComms #CallCentre #Optimizely

📌 UX isn't just design; it's business strategy. 80% of consumers are more inclined to buy when brands offer personalized experiences (Epsilon). Yet many VPs of Marketing and e-commerce leaders still manage user experience as an add-on rather than a pillar of profitability. The data is precise: automation reduces operational costs by 30% (Gartner), while A/B testing can improve conversions by up to 20% (Forrester). But here's the real challenge: how do you integrate these insights into an omnichannel strategy without fragmenting the user experience? The future of eCommerce and loyalty depends on capturing traffic and designing fluid, personalized, and measurable journeys. If your UX isn't aligned with predictive data and continuous optimization, it's not UX; it's digital friction💡. #CXIntelligent #UXDrivenMarketing #EcommerceStrategy #GrowthHacking #Omnichannel #DataDriven

📲 Building a Strong Omnichannel Experience 📲 Considering the current retail landscape, customers expect a seamless experience that connects online and in-store interactions. A true omnichannel, end-to-end approach ensures that shoppers can engage with your brand whenever and however they choose—creating a consistent journey from browsing to buying. ❇ Integrate Digital Touchpoints – Utilize digital screens, mobile apps, and online resources that connect the customer’s journey across all platforms. ❇ Enhance In-Store Connectivity – Make it easy for customers to check product availability, browse online options, or receive personalized recommendations in-store. ❇ Create a Consistent Brand Experience – Ensure that every interaction, whether online or offline, reflects your brand’s values and quality of service. A robust omnichannel strategy isn’t just about meeting customer expectations—it’s about exceeding them. Ask Ralph at Visual Design Consultants if you’re ready to take your omnichannel experience to the next level. We’re the experts and dream makers who can help you bring your vision to life! #OmnichannelRetail #CustomerExperience #RetailInnovation #VisualDesignConsultants #SeamlessShopping #ConnectedJourney #RetailStrategy #DreamMakers #visualmerchandising #branding #retail #cx #ux #experts #consultants

📲 Building a Strong Omnichannel Experience 📲 Considering the current retail landscape, customers expect a seamless experience that connects online and in-store interactions. A true omnichannel, end-to-end approach ensures that shoppers can engage with your brand whenever and however they choose—creating a consistent journey from browsing to buying. ❇ Integrate Digital Touchpoints – Utilize digital screens, mobile apps, and online resources that connect the customer’s journey across all platforms. ❇ Enhance In-Store Connectivity – Make it easy for customers to check product availability, browse online options, or receive personalized recommendations in-store. ❇ Create a Consistent Brand Experience – Ensure that every interaction, whether online or offline, reflects your brand’s values and quality of service. A robust omnichannel strategy isn’t just about meeting customer expectations—it’s about exceeding them. Ask Ralph at Visual Design Consultants if you’re ready to take your omnichannel experience to the next level. We’re the experts and dream makers who can help you bring your vision to life! #OmnichannelRetail #CustomerExperience #RetailInnovation #VisualDesignConsultants #SeamlessShopping #ConnectedJourney #RetailStrategy #DreamMakers #visualmerchandising #branding #retail #cx #ux #experts #consultants