The Great Nepali Diaspora’s Post

Hello #Connections ! #HiringNow #OperationsManager #TechnicalSupport for #LeadingMNC in #bengaluru .. #technicalsupport #peoplemanagement #servicedelivery #operationsmanager PFB the detailed JD .. Responsibilities People Management Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model - Live our culture; Embody our values; Practice our leadership principles. Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn. Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others. Response and Resolution Ensures customers stay informed as to the status/solution of their issue and manages customer relationship. Monitors tickets of direct reports and delivery units to ensure resolution. Uses tools and strategy to monitor the performance of a team or delivery unit as a whole (e.g., backlog, structure, trends, volume, other business metrics). Serves as the first line of management escalation. Tracks resolution speed and removes roadblocks (e.g., skill gaps, handle difficult customers) preventing issues from being resolved. Acts as an escalation point in case resolution as necessary. Aligns resources of product group to support engineers. Identifies patterns (e.g., number of cases with similar issues), solutions, and collaborates with internal stakeholders to prioritize issues at the global level. Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve highly complex customer issues.          Readiness Analyzes group readiness strategy proactively to ensure the team has the correct readiness plan and executes readiness plan for technologies and feature releases. Provides feedback to global readiness team to ensure they have they appropriate readiness strategy and build material. Creates Microsoft role guides and ensures Technical Support Engineers have attended compliance trainings. Aids team in identifying gaps in technical documentation and collaborates with engineering and product teams to fill document gaps regarding new and existing technology. Product/Process Improvement Communicates aggregated customer feedback to stakeholders to influence and drive product quality improvements. Identifies resources needed to resolve bugs. Drive visibility of product bugs to ensure timely engagement and/or action. Tracks pending cases due to bugs and influences product team to improve resolution and prevent customers from being impacted.

I’m excited to share that after 12 incredible years at Canonical, leading the Public Cloud motion and collaborating with AWS, Azure, GCP, IBM Cloud, and Oracle, I’m stepping into a new chapter. I’m proud to announce that I’ve joined Kosai as their Chief Growth Officer! Kosai is on a mission to revolutionize secure open-source software (OSS). We provide enterprises with a seamless way to secure and manage OSS by delivering enterprise-grade security patches and ongoing support. Our solution allows businesses to confidently leverage open-source code without the usual concerns of security risks, compliance issues, or downtime. By offering pre-patched, secure OSS components, we help reduce operational costs, accelerate time-to-market, and free engineering teams to focus on innovation. Plus, through our SOSShub platform, we ensure OSS contributors are fairly compensated, promoting a sustainable open-source ecosystem. In this new role, I’ll be responsible for: 👉 OSS Community Development: Prioritizing the growth and support of the open-source community to ensure that contributors are empowered and rewarded for their work.  👉 Product Development: Collaborating with teams to create innovative, secure solutions that align with market needs.  👉 Customer Success: Implementing strategies to enhance customer satisfaction and retention, making sure that clients experience the full value of our offerings.  👉 Partnerships: Establishing strategic alliances that amplify our growth and expand our market reach.  👉 Marketing: Developing and overseeing strategies to strengthen brand awareness, attract new customers, and build long-term engagement. 👉 Sales: Building and leading a high-performing sales team to drive revenue growth.  👉 Revenue Operations (Rev Ops): Structuring processes, data, and technology to support efficient and scalable revenue growth. We are gearing up for a significant build-out of teams across these core areas, and I’m inviting my network to be part of this journey. If you have experience in OSS community development, product management, customer success, partnerships, marketing, sales, or revenue operations—or know talented professionals who do—please register your interest in the comments, share this post, or forward it to your network. Full job postings will be live soon at www.Kosai.com. Let’s shape the future of secure open-source software together! #softwaresupplychain #GrowthLeadership #JoinOurTeam #Kosai #OSSCommunity #Sales #Marketing #Hiring #RevenueOptimization

Interesting work opportunities in business here

Career Opportunity with Bandhan Bank

We're excited to present our next STALWARTZ edition! 🎉 Dive into captivating stories, thought-provoking insights, and inspiring perspectives. 🌟 Featuring Subramaniam Hariharan, Vice President - Solution Architecture & Delivery at Indium Software; with STALWARTZ Magazine - A World Development Corporation Initiative. Great leaders come from all walks of life. Seldom do they follow some predetermined path to leadership. We are honored to publish the "STALWARTZ Magazine" with Subramaniam Hariharan. Brief About Subramaniam Hariharan : He is a distinguished Senior Technology and Management Executive and a seasoned professional with an exceptional track record spanning over two and a half decades in the realm of software development and management. Renowned for his extensive expertise in BFSI engagements, he possesses a remarkable entrepreneurial mindset and an impressive career trajectory. His multifaceted journey encompasses pivotal roles such as Chief Technology Officer, Delivery Head, Centre Manager and Product Management, all characterised by a resounding success story in creating value for the organisations he has served. At present, he is serving Indium Software, Chennai, in the capacity of Vice President, overseeing its Cloud Engineering, a facet of its App Engineering Solution Architecture. Read this Exclusive write-up where Subramaniam Hariharan share his views on: 1.Solutions Approach for Corporate Governance 2. Monetizing ESG 3.Embracing Cloud Infrastructure: Accelerating Business Transformation #Directorinstitute #independentdirectors #boardofdirectors #globalboardmember #work #career #growth #connections #opportunities #boardofdirectors #SEBI, #IndependentDirectors #IndependentDirectorsRoles #GovernanceBestPractices #IndependentDirectorsNomination #BoardOversight  #IndependentDirectorsTraining #IndependentDirectorsAppointment  #IndependentDirectorsGuidelines  #ESG #IndependentDirectorsQualifications  #ESGInvesting #SustainableInvesting #Sustainability #SustainableDevelopmentGoals #SEBI #NonExecutiveDirector #BoardofDirectors #IndependentDirectorResponsibility

"The CS Ops function is to create and run SQL queries" 😶 That's a real sentence I heard from a Customer Success Manager some time ago I'm not here to judge the CS Manager but to flag the general misunderstanding and lack of standard that business-related Ops* roles have Whenever I talk to someone in Ops (Individual Contributor or Manager) I feel that, although there are some similarities (like CRM administration) depending on: • the size of the company • the industry • the size of the Ops team • the country The responsibilities and expectations associated with the role can vary greatly. There's still a long way to go before Ops roles become clearer and better defined. *Here, I'm excluding DevOps, which is the gold standard and is well consolidated #revops #salesops

Sridhar Vembu resigns as Zoho Corporation CEO assumes Chief Scientist role The co-founder and CEO of Zoho Corporation, Sridhar Vembu, steps down from his position to take up the Chief Scientist role of the company. Zoho is a Chennai-based cloud service company famous for its Zoho Office Suite. Vembu will dive into research and development initiatives as well as focus on his personal rural development mission. Vembu announced on X “I will step down as CEO of Zoho Corp and take a new role as Chief Scientist, responsible for deep R&D initiatives. Our co-founder, Shailesh Kumar Davey, will serve as our new group CEO.” 🔗To read the in-depth article, click here: https://lnkd.in/gTzXb42f #SridharVembu #ZohoCEO #ZohoNews #ChiefScientist #R&D #Innovation #ZohoCorporation #SaaS #TechIndustry #LeadershipChange

🌐 The Digital Pulse of Today's Tech Support 🌐 Ever wondered how the rapid shifts in technology are redefining the role of IT professionals like us in tech support? My journey as a Service Desk Engineer at AM/NS India Pvt. Ltd. has offered me a front-row seat to these transformations. From handling traditional IT support tasks to embracing remote support operations via i-desk platforms, the evolution is palpable. Here's what I've observed: The shift towards remote problem-solving increases efficiency and allows us to resolve more issues in real-time. There is a growing importance of maintaining Service Level Agreements, emphasizing not just resolution but also timely engagement. What trends are you observing in your IT sector, and how are you adapting to these changes? Let's share insights! #TechSupport #ITProfessionals #ServiceDesk #RemoteSupport

So this happened yesterday: my weather app gave me the following data for the 2 cities respectively- - Bangalore has the highest temperature of 37 degree Celsius - Delhi has the highest temperature of 42 degree Celsius Common sense without any perceptions would say Bangalore is cooler than Delhi. But look what I saw: (Image attached below) - Bangalore has a heatwave warning at 37 degree Celsius - Delhi sizzling at 42 degree Celsius has no message for the residents at all! Are all residents in Bangalore Ice-Cream and the ones in Delhi Cactus? While the perception of the comfortable temperatures for these cities is so different - the folks are not. Learning for the CS world: customer perceptions matter a lot. All the expected outcomes and experiences are tied to the perceptions. - perception of what your product is, - what it can do, and most importantly, - how it can benefit your customers with their outcomes So be wise - manage the perceptions well from sales through implementation or your customer success and support teams will be left baking in the heat without any warnings! Make those Joint Success Plans as early as someone becomes your customer. #perceptions #customerexperience #outcomes #goals #csmindset #csculture #customerjourney #customersuccessplan #successplan #customersuccessmanager #csleaders #founders #b2b #saas #linkedin #CS #CSM #customeroutcomes #customerexperience #customerservice #customersuccess #csops #csoperations

As trusted advisors to #SaaS investors, founders and practitioners; we at Scrabble fully appreciate how hiring, ramping , developing , and retaining talent is integral to their go-to-market (#GTM) strategy. Whether it’s chasing new sign-ups or plugging those leaks! With a dedicated team having extensive experience and a proven track record, we have been part of their journey, helping them navigate the complexities of hiring promising talent. Towards leveraging our learnings, strong networks in the SaaS community and practical experiences of #SalesandCShiring; we have collated a ready reckoner of sorts! It’s an endeavour to build fact based resource and actionable advice, drawing upon what has potentially worked well for some and might be alternates to addressing specific challenges. As a #SaaSGTM focused team, we are incredibly excited about the future of #IndianSaaS and look forward to exchanging thoughts to solve for the talent buildout. Do reach out to Harsha, Abhishek or [email protected], to set up a chat. Swati Naveen Moyna Sohini #saashiring #gtmhiring #salesleadership #customersuccesshiring #saasindia