Swan AI’s Post

🔍 Curious about the future of customer loyalty? 🌟 As technology evolves and consumer behaviours shift, companies are reimagining their loyalty strategies. Dive into the latest trends shaping loyalty in 2025, from hyper-personalised experiences powered by AI to seamless omnichannel programmes and a focus on sustainability. Ready to future-proof your loyalty strategy? Stay tuned for our August blog for more insights! 💡 #CustomerLoyalty #FutureTrends #Personalisation #OmniChannel #Sustainability

"Winning Over Customers: The Retail Challenge" Everyone wants to attract and keep customers, whether it's in-store, online, or across multiple channels. In the recent SaugaTalks featuring Subroto Mukherjee, we've discussed: "Empowering Your Everyday: AI's Role in Retail and Healthcare". In today’s omnichannel world, it's not just about getting customers in the door, but ensuring their experience is consistent and delightful every step of the way. We explored how AI and advanced strategies help brands not just attract but retain loyal customers by delivering exceptional, personalized journeys. Let’s talk about how you can elevate your customer experience and drive growth. #RetailInnovation #AI #CustomerExperience #Omnichannel #SaugaTalks

🌟 I recently attended an inspiring session with Mr. Manikanth Epari, CEO of reveza who shared his vision for the future of retail. 1. Digital Evolution : Technology is transforming retail by creating personalised shopping experiences through AI while promoting sustainability and ethics to meet consumer demand. Social media also plays a key role in shaping trends and customer expectations helping brands connect with values-driven shoppers. 2. Omnichannel Blending : Seamless shopping across online and in-store channels is now essential, offering customers the flexibility to easily switch between both. Whether shopping online or in-store this approach ensures a smooth, convenient experience that meets the need for ease and personalised service. 3. Adapting to Changing Consumer Behaviour : As consumer expectations continue to evolve it's essential to offer smooth personalised experiences both online and in-store. Manikanth Epari highlighted the value of using customer data to stay ahead and respond to shifting demands effectively. This session was a great reminder of how fast retail is evolving and the importance of staying adaptable. Thank you, Manikanth Epari, for the valuable insights 🙌 #FutureOfRetail #DigitalTransformation #Omnichannel #Sustainability #CustomerExperience #RetailFuture #RetailTech #Innovation #RetailTrends #RetailIndustry

🚀 Fantastic first day at Groceryshop 2024! Here are a few key trends that stood out… 1️⃣ Personalization reigns supreme: The more data, the better the engagement. Tailored digital interactions and personalized experiences like Eagle Eye are building stronger loyalty and boosting customer lifetime value. 2️⃣ Omnichannel is everything: Today’s customers expect seamless experiences across both in-store and digital touchpoints. As SpartanNash EVP & Chief Customer Officer Amy McLellan highlighted, digitally engaged shoppers that use their mobile app spend up to 23% more.📱 3️⃣ AI is everywhere: From enhancing customer experiences (Breinify) to improving in-store security (Dragonfruit AI), demand forecasting, and space management—AI is transforming grocery operations. Solutions like those from OrderGrid are leading the way by helping retailers unlock the full potential of these advancements. 🤖 #GroceryShop2024 #RetailTech #Omnichannel #AI #CustomerExperience #Personalization #OrderGrid

In conversation with Abhishek Daga, Co-Founder of Nasher Miles, at #ReTechCon2024! From scaling online to expanding offline, Abhishek shares how Nasher Miles is blending both worlds to create seamless customer experiences. Whether online or offline, the goal remains the same: delivering value—not just in terms of price but also in the overall shopping experience. With tech-driven supply chains and omnichannel strategies, Nasher Miles is constantly evolving to meet customer needs. What's next? Abhishek hints that while AI and tech will play a huge role, the real revolution is a steady evolution of marketing and efficiency. Stay tuned for more insights from ReTechCon! #RetailRevolution #CustomerExperience #Omnichannel #AI

What will the future of retail look like? Forbes just shared their #RetailTrends to watch in the second half of 2024. Here are some key takeaways we couldn’t agree more with: 📈 Omnichannel, as always, remains a top priority. Particularly unifying customer data across various channels. 🤖 AI Continues to revolutionise shopping experiences through product recommendations and dynamic content. ♻️ Sustainability will remain critical with consumers demanding more eco-friendly retail practices. 📦 Optimising returns management will become vital for customer satisfaction and operational efficiency. What trends do you think will shape retail for the rest of 2024 and beyond? Read the full article here: https://lnkd.in/eX9gJEgm  #AI #Omnichannel #Technology Paul Lin

Had a fantastic day discussing the real challenges of retailers and exploring AI-enabled omnichannel shopping experiences. Thank you Julia Jones Marie Simpson and Gemma Goldfingle for the opportunity to facilitate conversations on such an important transformational topic. Here are some key takeaways from the discussions: - Retailers need to focus on more than just the share of wallet, but share of life - 1st party customer data is the new oil. Learning more about our customers and personalizing their experience is crucial to staying relevant - Business outcomes are key, and closer partnerships with leaders across the business are needed in shaping customer propositions and aligning AI investments in the right places along the customer journey #Retail #AI #Omnichannel #CustomerExperience #BusinessOutcomes #futureconsumerdebate #retailgazette Indranil Das Neil Pipe

🌟 You are invited to join industry leaders from Infobip, Oracle and Meta in discussion of the future of conversational CX! Together we will: • Discover how to personalize omnichannel engagements at scale • Learn how to build and improve customer relationships through messaging • Figure out how to overcome the challenges of maintaining consistency across multiple channels • Discuss the process of integrating with a CX platform for a seamless customer experience! ... and so much more with our speakers Ed Swain, Oleg Shlykov, Kim Johal and Toby H. Don't miss out on unlocking the combined strengths of Oracle, Meta, and Infobip to create innovative conversational experiences that drive growth➡️ https://lnkd.in/ekTQJVp9 #OneCommunicationsPlatform #ConversationalCX #Omnichannel #Innovation

Fragmented omnichannel experiences frustrate customers and erode loyalty. Next-gen AI chatbots can bridge the gap, offering: ✅ Seamless Support: Consistent brand experience across all channels. ✅ 24/7 Availability: Exceed expectations with instant, anytime support. ✅ Data-Driven Decisions: Gain valuable insights to enhance the customer experience further. CXOs, invest in omnichannel AI. It's not just technology, it's a strategic move to unify your customer journey and drive growth. #CustomerExperience #Omnichannel #AIchatbots #CustomerSupport #CXJourney #CXOs #DynaptMAX #India

The next billion consumers are digitally savvy, demanding, and ready to rewrite the rules of online shopping. Brands need to embrace personalized journeys, make data-driven decisions, and develop a seamless omnichannel experience. The future of commerce is here - are you ready to bridge the digital divide? 🛍️ #NextGenCommerce #DigitalTransformation #AI #Personalization #FrictionlessExperience #ContentMarketing #Omnichannel #DataSecurity #Adaptability #FutureofRetail