Sven Hardt’s Post

Meet the Finalists for the Celonis Global Game Changer Awards – Innovation Category 🚀🏆 We're spotlighting three companies embracing innovation to drive real results with Celonis technology: - Conrad Electronic Group, together with business partners Schukat electronic Vertriebs GmbH, and TD SYNNEX pioneered the use of Celonis’ Collaborative Business Execution Network, sharing real time data across and outside of their companies’ boundaries to bring enormous improvement in the end-to-end supply chain. Watch this space as they plan to add more suppliers and customers on both ends! - Smurfit Westrock has inspired us with the innovative build of the GenAI Agent which has already been deployed in its production facilities, optimizing the spare parts process and ensuring maximum factory up-time. We can’t wait to see the increased impact from expanded use across the organization! - Lufthansa has built an app that we know will bring relief to all of us who travel frequently - the "Baggage Alerting Tool". Since going live it has already sent over 290,000 alerts to service partners to locate delayed bags and inform their owners proactively. This innovative app has also won the prestigious Lufthansa Group "Innovation Award." The winner will be revealed LIVE on stage at Celosphere on Thursday, October 24. Congratulations to all the finalists, and good luck. #CelonisAwards #Innovation #Celosphere2024 #ProcessExcellence #SupplyChain #AI #DigitalTransformation

Join me at #Automate2024, the industry's leading Automation conference! After my session at Massachusetts Institute of Technology on “Data, Data, Data in AI,” I'm excited to speak on "BUILDING AN AI OPERATING MODEL," a session that will benefit CXOs, Digital Supply Chain leaders, Business leaders, IT leaders, and other leaders in similar roles. Don't miss out on this opportunity to learn about the latest trends and strategies in Automation. #AutomateShow #logistics #supplychain #manufacturing

💡 Márcio J., Sr. Operations Manager of Service Delivery at TTEC Agility, from São Paulo, Brazil, envisions a future where "AI will revolutionize routine tasks in customer support, but human interaction remains key for solving complex issues." Marcio believes that the future of customer experience lies in finding the perfect balance between leveraging AI’s efficiency and maintaining the human touch that builds trust and empathy. Under Marcio’s leadership, his team is preparing to navigate this evolving landscape. While AI will undoubtedly streamline operations, Marcio ensures that his team continues to prioritize the human connection needed to address complex, nuanced issues. This balanced approach positions TTEC Agility to deliver exceptional service in an increasingly automated world, where technology enhances efficiency but never replaces the value of human interaction. #Leadership #CustomerFocus #Innovation #AgilityCX #AISolutions

In the latest episode of #CTN, we delve into the potential of GenAI with Sally Miller, Global Chief Information Officer at DHL Supply Chain. Sally discusses how leveraging GenAI in back-office tasks can significantly improve efficiency and data quality, enabling organizations to grow without increasing overhead costs at the same rate. "We started out that we wanted to almost have a soft ROI, so nothing reducing staff, because we could do things with much fewer people and we could assign those resources to other things. And that is the mode that we are still in because we're in proof of concept and a slow rollout of probably four or five different use cases. And we will assess whether we can in future. Use cases have a different approach, but we are a services business and we value people and we're still not fully staffed. So the ability to use GenAI to maybe grow in the coming years without growing our overheads at the same rate is very attractive to us. And I think that's achievable." - Sally Miller This forward-thinking approach allows DHL Supply Chain to enhance efficiency and strategically align resources, paving the way for sustainable growth and a strong competitive edge. Watch Sally's insights on CTN https://lnkd.in/gM-fPMZe #CTN #GenAI #DigitalTransformation #Leadership #StrategicGrowth #SupplyChainInnovation

The manufacturing industry is undergoing a significant digital-led transformation, enabling innovation and growth while enhancing customer experiences. 🎯Key highlights include the adoption of software-defined products, exploration of as-a-service business models, digital-led manufacturing, sustainability initiatives, and the importance of digital transformation for success. Learn more about the future of manufacturing in this insightful whitepaper developed by Wipro in collaboration with Harvard Business Review Analytics Services!

Amidst geopolitical tensions, rising costs, and workforce challenges, how can manufacturing leaders leverage #process improvements to not just survive but thrive? Manufacturers must address these pressures, while simultaneously creating new value for stakeholders and shareholders, alike. Register now for our May 17 virtual Master Class Tech Talk with Robert Thompson of Celonis. We'll be unpacking process-centric approaches to solving root cause problems in #manufacturing: https://lnkd.in/gkX632Zg #processimprovement #rootcause

To overcome the challenges in building the factory of the future, we must adopt a comprehensive approach. Fostering cross-functional collaboration, prioritizing employee upskilling, and cultivating an innovative mindset are essential. Seamlessly integrating advanced technologies into existing workflows and making sustainability a core focus can drive long-term value. By aligning our strategies with market dynamics and leveraging data-driven insights, we can enhance productivity, agility, and competitiveness. Embracing change, continuously improving processes, and nurturing talent are crucial for achieving sustainable growth in the evolving manufacturing landscape. It is our responsibility to lead this transformation and position our organizations for success in the factory of the future.#SmartFactory #FactoryOfTheFuture #ManufacturingChallenges

It doesn’t matter what industry you’re in, new technologies are driving change. Artificial intelligence, new processes and high-quality data have altered how teams and individuals work, and The Goodyear Tire & Rubber Company is no exception. In this recent Accenture Industrialist article, Chris Helsel, Goodyear senior vice president, Global Operations & CTO, talks about how these advancements are helping us become more efficient, more sustainable, more productive and more innovative. #TeamGoodyear

It doesn’t matter what industry you’re in, new technologies are driving change. Artificial intelligence, new processes and high-quality data have altered how teams and individuals work, and The Goodyear Tire & Rubber Company is no exception. In this recent Accenture Industrialist article, Chris Helsel, Goodyear senior vice president, Global Operations & CTO, talks about how these advancements are helping us become more efficient, more sustainable, more productive and more innovative. #TeamGoodyear

It doesn’t matter what industry you’re in, new technologies are driving change. Artificial intelligence, new processes and high-quality data have altered how teams and individuals work, and The Goodyear Tire & Rubber Company is no exception. In this recent Accenture Industrialist article, Chris Helsel, Goodyear senior vice president, Global Operations & CTO, talks about how these advancements are helping us become more efficient, more sustainable, more productive and more innovative. #TeamGoodyear