Simon Childs’ Post

View profile for Simon Childs

Board Advisor | M&A Advisor | HR Tech Investor

Kaizen—a Japanese term meaning continuous improvement—has become a buzzword in many industries today, but few embody this concept better than Toyota Motor Corporation. When I sold my search business to Recruit Holdings Co., Ltd., later rebranded as RGF Executive Search Japan , Kaizen became a cornerstone of our new Vision, Mission, and Values. John Tucker led the overhaul, and Kaizen was the value that leaders across Asia most readily embraced. I’m passionate about the idea of all staff contributing to continuous improvement. However, recruitment companies often remain too top-down, with the best they can offer being the ill-fated suggestion box (even we had one in the early days). These suggestion boxes tend to become repositories for anonymous complaints and impractical ideas, making it difficult for management to act on them. This often leads to frustration and distrust among employees, as their suggestions rarely lead to tangible changes. In contrast, Toyota’s approach empowers employees by embedding continuous improvement directly into their daily work. I recently listened to The Diary of a CEO by Steven Bartlett on Audible, where he discusses how Toyota has institutionalized Kaizen by transforming managers into "ideas coaches." At Toyota, every employee is encouraged to propose at least one idea per month. If accepted after moderation, the employee who suggested it is responsible for its implementation, ensuring the practicality and feasibility of the idea. This is known as Teian. There’s a valuable lesson here for recruitment companies. Embracing this approach could foster innovation and engagement by making continuous improvement a shared responsibility across the organization.

  • logo, company name
Parvez Javed

Talent Acquisition @ DAMAC Properties | roberto cavalli | Luxury Fashion | Real Estate | Petrochemicals | Refinery | Oil & Gas | Singer | Musician | History Buff.

6mo

A strong value system acts as a foundation for a company’s success and culture. That said, with all due respect I have experienced companies valuing immediate sucess, favourism, conventional ways of working more than the key values. How do we overcome these challenges specially when we are implementing change management?

Like
Reply

Great post, Simon. Encouraging employees and managers to proactively share their ideas can be great for business, but a precursor would be ensuring leadership is ready to entertain them and is open to being challenged on their own ideas. Many leaders in recruiting pride themselves on having the most impressive track record in their trade, and promotion targets that primarily value individual performance may foster a culture of top-down decision making. It can be difficult for leaders to step out of the spotlight and allow themselves to embrace the ideas of someone with less experience if they have been rewarded for 'being the best' throughout their career. Some of the ideas that RGF and other companies introduced were disruptive at the time, but certainly seem to have opened the market to new ways of thinking. Driving change in a companies as large as Toyota takes time, but bringing employees along on the journey by enabling and implementing their ideas is surely a good way to accelerate meaningful kaizen.

John Tucker

Director, Singapore/Southeast Asia

6mo

Excellent post Simon and quite right on the challenges of promoting kaizen within recruitment businesses. The emphasis in such sales-driven organizations does tend to be more on individual performance and rewards. A couple of ways we were able to move beyond this were: (1) aligning team manager incentives more closely with overall performance against budget; and (2) involving consultants more directly in policy making - e.g., when we set up a committee to review and advise on candidate ownership rules (always contentious in Japan!).

Robert Stevenson

Board Member/ Managing Director/ Advisor Bringing global Public-Private best practices & solutions to address Japan’s cyber security challenges

6mo

While Toyota should definitely be given credit for finding Dr Deming and starting the Kaizen revolution, I dont believe the same discipline is being applied in many important parts of their overall business. Numerous scandals aside, the entire cyber security of the extremely extended global supply chain, not to mention connected car business appear to have developed without Kaizen principles....

Like
Reply
See more comments

To view or add a comment, sign in

Explore topics