Simon Bowers’ Post

Today is World Patient Safety Day! 👍 Here at Healthshare we are dedicated to fostering a culture of safety and we are delighted to be shining a light on the implementation of the a new Quality Management System ‘Radar’ to help us on our journey making healthcare safer for everyone by reporting and learning from incidents. Patient safety is a real team effort with every colleague working together to prevent harm and improve the outcomes for our patients. Today and every day we ‘Thank you’ for your commitment to keeping patients safe. What is World Patient Safety Day? Recognising patient safety as a global health priority, all 194 WHO Member States at the 72nd World Health Assembly, in May 2019, endorsed the establishment of World Patient Safety Day (Resolution WHA72.6), to be marked annually on 17 September each year.   The objectives of World Patient Safety Day are to increase public awareness and engagement, enhance global understanding, and spur global solidarity and action to promote patient safety. Each year, a new theme is selected to highlight a priority patient safety area where action is needed to reduce avoidable harm in health care and achieve universal health coverage.   A diagnosis identifies a patient’s health problem. To reach a diagnosis, patients and their health care teams must work together to navigate the complex and sometimes lengthy diagnostic process. It involves discussion with the patient, examination, testing and review of results before reaching the final diagnosis and treatment. Errors can occur at any stage and can have significant consequences. Delayed, incorrect or missed diagnosis can prolong illness and sometimes cause disability or even death.     The theme for this year’s World Patient Safety Day’s is focused on improving diagnosis for patient safety, using the slogan “Get it right, make it safe!”. On the day, patients and families, health workers, health care leaders, policy makers and civil society will emphasise the pivotal role of correct and timely diagnosis in improving patient safety.   Theme: Improving Diagnosis for Patient Safety   Call for action: Get it right, make it safe!

#Optimizing Patient Safety through Timely, Effective, and Appropriate Communication Effective communication is crucial for patient safety in healthcare. From my experience handling over 100 legal complaints, I’ve found that many could have been avoided with better communication between doctors, patients, and families. Common issues often stem from delays, unclear explanations, or inappropriate information delivery. #Timeliness: Prompt communication is essential to prevent misunderstandings and missed opportunities. Keeping patients informed about their condition, treatment options, and any changes in their care plan helps reduce anxiety and supports timely interventions. #Effectiveness: Communication must be clear and empathetic. Avoid medical jargon and use the "Ask-Tell-Ask" method: ask patients what they know, provide the necessary information, and confirm understanding by asking them to repeat it. This approach ensures that patients are well-informed. #Appropriateness: Tailor communication to the patient’s emotional and psychological needs. Techniques like BATHE (Background, Affect, Trouble, Handling, Empathy) and AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) address patient concerns holistically. I will discuss the GICEPT tool in a future article. Here are six strategies for enhanced communication: 1. Set a Shared Agenda: Begin interactions by establishing a shared agenda to prioritize topics, ensuring that critical issues are addressed and that patients feel involved in their care decisions. 2. Practice Empathy and Active Listening: Build trust by actively listening, maintaining eye contact, and showing empathy. Though commonly advised, these skills are often underutilized but are crucial for effective communication. 3. Assess Readiness to Change: Evaluate a patient’s readiness for lifestyle changes by asking, “How important is this change to you?” and “How confident are you in making this change?” Align care plans with their motivation and confidence levels. 4. Set Self-Management Goals: Encourage patients to set realistic, measurable goals, such as “walk 20 minutes, three times a week,” rather than giving vague advice. This approach boosts engagement and compliance, leading to improved health outcomes. 5. Close the Loop: After explaining instructions or treatment plans, ask patients to repeat them to confirm understanding. This technique prevents misunderstandings and ensures alignment with the care plan. 6. Implement Open Disclosure: When adverse events occur, practice open disclosure. Communicate honestly with patients and families about what went wrong, acknowledge the error, and explain the corrective actions taken. This approach fosters trust and supports patient safety. Integrating these strategies can enhance patient safety, reduce complaints, and improve satisfaction. Effective healthcare communication is about building trust and prioritizing patient well-being. #HealthcareCommunication #PatientEngagement

Great News for Patient Safety! Did you know there's a new book all about keeping you safe during your care? Doctors and nurses are busy, but keeping you safe is their top priority. This book helps them understand patient safety practices in an easy-to-read way. Patient safety is about preventing harm. The book offers simple tips to make sure your care goes smoothly. This book is for everyone! It inspires healthcare providers to keep improving and emphasizes that mistakes shouldn't be punished. Want to learn more? You can ask your doctor or nurse about the book. The book is available for purchase [here](link removed). You can even see some of the chapters online [here](link removed). Remember, your safety is our top concern! This book is one way healthcare professionals are working hard to keep you healthy.

The Oxford University Press Handbook of Patient Safety has received a great review in BMJ Quality and Safety: Honkoop PJ. BMJ Qual Saf Epub ahead of print: 21st June 2024. https://lnkd.in/e4QaugXe A few excerpts: "Most readers of BMJ Quality & Safety will agree that patients should not be harmed while receiving care and patient safety practices should be implemented more broadly. However, clinical practice is busier than ever and many healthcare staff struggle to get their job done, let alone also implement a relatively new discipline such as patient safety. Implementation is further complicated by the fact that patient safety practices are often perceived as complex." "Therefore, Peter Lachman and colleagues (John Fitzsimons Jane Runnacles Anita Jayadev and John Brennan) have written a book on patient safety for busy practising clinicians, within the Oxford University Press Professional Practice series " "To use the authors’ words, they ‘aim to provide frontline clinicians with an easy-to-read reference work, and offer simple interventions’. " "Throughout the book, there is repeated emphasis that patient safety should be used to inspire clinicians for improvement, not to bring about punishment to clinical staff." "So, do the authors succeed in writing an easy-to- read reference work? Mostly yes. The clear build-up of the book helps with understanding the concepts and this approach really engages the reader. Some beautiful sentences inspire you to want to start changing things right away—my favourite was: ‘Genuine ownership of safety at the front line begins with a core belief that all patients deserve to be free of harm’. .... overall, I enjoyed reading it and would certainly recommend it to clinicians eager to learn more about patient safety." The book is available at https://lnkd.in/eQzpr6HY or You can have a look at individual chapters at https://lnkd.in/ebP6CmCw

Enhancing Patient Safety Through Safer Use of Electronic Patient Records Join us for an engaging and comprehensive masterclass, delivered by Su Wilkinson, Jennifer Aherne, Dr. Manpreet Pujara, Sean White, Tracey Herlihey and Surbhi Gupta. This masterclass is designed to deepen your understanding of critical patient safety practices, the anatomy of safety events, and the vital role of EPRs in modern healthcare. Whether you're a Clinician, a Clinical Safety Officer, or a Non-Clinical Professional, this session offers valuable insights into safety protocols that are shaping the future of healthcare. By focusing on the latest standards and technologies, you'll learn how to better protect patients and improve the quality of care through secure and efficient record-keeping practices. What Can You Expect?  👉 Update on the NHS England Digital Safety Strategy.  👉 The DCB Clinical Safety Standards: A closer look at this important clinical safety standard, which plays a crucial role in safeguarding patients within healthcare settings.  👉 Medical Devices and Safety Considerations: Explore the safety regulations surrounding medical devices and learn how to ensure compliance with standards.  👉 Empowering Patients Through Access to Medical Records: Discover how granting patients access to their health records enhances transparency and trust in the healthcare process. The Role of EPRs in Improving Safety: Learn how EPR systems streamline care, reduce errors, and enhance safety across the healthcare continuum. Optional Prerequisite: Ahead of the session, should you have any questions or thoughts that you would like to share with our speakers then please direct these to england.fdsupporthubteam@nhs.net using the subject header ‘Patient Safety.' Who Should Attend? Clinicians, Clinical Safety Officers, Clinical Safety Leads, and Non-Clinical Professionals. The event is open to all who are embarking or have embarked on an EPR journey, encouraging a culture of clinical safety beyond traditional roles.  Click here to register; https://lnkd.in/eBSQ9nTi You will need an account on FutureNHS

🌍 Today is World Patient Safety Day 🌍 At the core of our mission is ensuring patient safety through shared decision-making and informed consent. It’s the foundation of everything we do, and here are just some of the ways we’re working to keep patients safe: ✅ Gold-standard content production — We ensure clarity and accuracy with a process that includes the Plain English Campaign, clinical and corpus review (Emma McClaughlin and team), a highly trained editorial team (Julie Smith, Liz Watson MITI and Elizabeth Wood, and regular updates from over 100 clinicians around the world. EIDO documents and the digital consent platform have been reviewed by The Patients Association. ✅ PIF-Tick certified — Our production process meets rigorous standards set by the Patient Information Forum (PIF). ✅ Accessibility — Our content is available in over 30 languages (managed by Melanie Cole), with Easy Reads (working with Making it Clear), illustrations (by the wonderful Medical Artist Ltd), large and giant print, and animations to meet diverse patient needs. ✅ Multiple formats — We offer digital, PDF, and printed versions, making sure every patient can access information in their preferred format. ✅ Version control — Historical versions of content are always available for reference. ✅ Data protection — We work closely with our Data Protection Officer to ensure we prioritise safeguarding sensitive patient information. ✅ Collaborations — Our Content Director, Julie Smith, is an advisor for the PIF TICK and the Patient Safety Learning hub. ✅ Partnerships — The EIDO library is endorsed by several organisations, including The Royal College of Surgeons of England and Association of Surgeons of Great Britain and Ireland. ✅ Published research — We contribute to advancing the field with published papers on informed and digital consent by our technical director Simon Parsons and colleagues ✅ Educational outreach — Through blogs, webinars, the annual EIDO Consent Review (written by Vivienne Harpwood) and our medico-legal conference, we foster ongoing discussions about patient safety and informed consent. ✅ Clinician education — We produce e-learning courses on the legal aspects of informed consent that are updated annually to reflect the ever-changing legal landscape. It takes a village! We’re proud to be part of the global conversation on patient safety today and every day. For more valuable insights, head over to the Patient Safety Learning page and hub (https://lnkd.in/eeQXjTxx) for some fantastic patient safety resources. #WorldPatientSafetyDay #PatientSafety #InformedConsent #SharedDecisionMaking #HealthcareInnovation World Health Organization

“𝑬𝒗𝒆𝒓𝒚𝒐𝒏𝒆, 𝒆𝒗𝒆𝒓𝒚𝒘𝒉𝒆𝒓𝒆, 𝒉𝒂𝒔 𝒕𝒉𝒆 𝒓𝒊𝒈𝒉𝒕 𝒕𝒐 𝒔𝒂𝒇𝒆𝒕𝒚 𝒂𝒔 𝒂 𝒑𝒂𝒕𝒊𝒆𝒏𝒕." The Charter outlines patients' rights in the context of safety and supports stakeholders in formulating legislation, policies, and guidelines for patient safety. Patient safety involves processes and cultures in health systems that minimize harm. Everyone has the right to safe health care as per international human rights standards. 1 in every 10 patients experience harm in healthcare; about 50% of this harm is preventable. Patient safety can be compromised due to avoidable errors such as unsafe surgical procedures, medication errors, mis- or late diagnosis, poor injection practices, unsafe blood transfusion and the onset of life-threatening infections such as sepsis and other health care-associated infections. Assuring patient safety in health care is a critical component in delivering the right to health. ----------- The fundamental patient safety rights outlined in the Charter are the right to: 1. Timely, effective and appropriate care 2. Safe health care processes and practices 3. Qualified and competent health workers 4. Safe medical products and their safe and rational use 5. Safe and secure health care facilities 6. Dignity, respect, non-discrimination, privacy and confidentiality 7. Information, education and supported decision making 8. Access medical records 9. To be heard and fair resolution 10. Patient and family engagement

𝐋𝐞𝐯𝐞𝐫𝐚𝐠𝐢𝐧𝐠 𝐑𝐞𝐦𝐨𝐭𝐞 𝐏𝐚𝐭𝐢𝐞𝐧𝐭 𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠 𝐭𝐨 𝐈𝐦𝐩𝐫𝐨𝐯𝐞 𝐏𝐫𝐢𝐧𝐜𝐢𝐩𝐚𝐥 𝐂𝐚𝐫𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 – 𝐏𝐚𝐫𝐭 𝐈𝐈 In the last post (https://lnkd.in/gnUu2qiu), we examined the differences between Principal Care Management (PCM) and Remote Patient Management (RPM). Let’s examine how those differences translate into clinical activity. 𝐈𝐧𝐭𝐞𝐫𝐯𝐞𝐧𝐭𝐢𝐨𝐧𝐬 𝐟𝐨𝐫 𝐏𝐂𝐌 𝐂𝐨𝐝𝐞𝐬 𝟗𝟗𝟒𝟐𝟒: PCM services provided by a physician/qualified healthcare professional (QHP), first 30 minutes. • Comprehensive review/development of care plans. • Adjustments in medication/treatment plans. • In-depth patient education/counseling. • Regular follow-up/monitoring. 𝟗𝟗𝟒𝟐𝟓: Each additional 30 minutes provided by a physician/QHP. • Extended patient consultations. • Advanced coordination with interdisciplinary teams. • Detailed documentation of extended interactions. 𝟗𝟗𝟒𝟐𝟔: First 30 minutes of clinical staff time directed by a physician/QHPO. • Routine monitoring/data collection. • Patient support/education on disease management. 𝟗𝟗𝟒𝟐𝟕: Each additional 30 minutes of clinical staff time directed by a physician or qualified healthcare professional. • Intensive monitoring/frequent follow-up. • Detailed documentation of patient interactions. • Continuous engagement to ensure adherence to care plans. 𝐈𝐧𝐭𝐞𝐫𝐯𝐞𝐧𝐭𝐢𝐨𝐧𝐬 𝐟𝐨𝐫 𝐑𝐏𝐌 𝐂𝐨𝐝𝐞𝐬 𝟗𝟗𝟒𝟓𝟕: Remote physiologic monitoring, physician/QHP time in a calendar month requiring interactive communication with the patient/caregiver, first 20 minutes. • Reviewing and analyzing remote monitoring data. • Conferencing with the patient to discuss data and adjusting care plans. • Providing education based on data trends. • Assessing responses to prescribed medications, titrating as appropriate. • Monitoring and managing reported symptoms. • Providing behavioral and motivational support. • Conducting scheduled monthly check-Ins. 𝟗𝟗𝟒𝟓𝟖: Each additional 20 minutes. • Continued monitoring and data analysis. • Further interactive communication with the patient or caregiver. • Additional education and support based on ongoing data collection. Understanding the differences between PCM and RPM, and appreciating how those translate into clinical interventions, positions healthcare providers to leverage the best of both sets to improve patient engagement and improve clinical outcomes. 𝐇𝐨𝐰 𝐚𝐫𝐞 𝐲𝐨𝐮𝐫 𝐑𝐏𝐌 𝐩𝐫𝐨𝐠𝐫𝐚𝐦𝐬 𝐥𝐞𝐯𝐞𝐫𝐚𝐠𝐢𝐧𝐠 𝐏𝐂𝐌 𝐜𝐥𝐢𝐧𝐢𝐜𝐚𝐥 𝐚𝐜𝐭𝐢𝐯𝐢𝐭𝐲 𝐭𝐨 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐩𝐚𝐭𝐢𝐞𝐧𝐭 𝐨𝐮𝐭𝐜𝐨𝐦𝐞𝐬? #RemotePatientMonitoring #RPM #PrincipalCareManagement #PCM   #ImprovedOutcomes ===================================================================================== Do you find this post interesting? Thought-provoking? Follow me to lead the transformation in healthcare with cutting-edge insights.