Shirin D.’s Post

Exciting News! 🚀 We are thrilled to announce that ConversaDocs is officially open for business, offering tailored AI solutions and services for enterprises. Specializing in B2B services, we're here to help businesses transform the way they interact with AI—keeping it simple and effective. At ConversaDocs, we specialize in building AI tools that enhance your capabilities without adding complexity. Our flagship product, VICI (Virtually Intelligent Chat Interface), simplifies interactions with AI through natural, conversational engagement. Just tell VICI what you need, and it handles the rest! We've just published a blog post introducing our company and sharing our vision for transforming the way businesses interact with AI. We'd love for you to check it out and learn more about how we're making work simpler for everyone. 👉 Read our introductory blog post here: https://lnkd.in/evmTYhZd Whether you're in healthcare, legal, real estate, education, or any industry, we're here to provide tailored AI solutions that meet you where you are. Join us on this exciting journey, and let's keep work simple—together! #ConversaDocs #AI #KeepingItSimple #VICI #BusinessSolutions #Productivity #Innovation

🚀 ChatGPT is still very young... "yet the number of product launches has been astonishing." In the rapidly evolving gen AI space, here are the key trends and insights from the first year or so: - Multi-modal Models: Gen AI can now see, hear, and talk, unlocking new capabilities in content generation and comprehension. - World Interaction: These models can interact with data and IT systems, enhancing their ability to read and write data. - User Control: Advances in technology allow for more consistent outputs from probabilistic models. - Democratization: OpenAI’s “GPTs” product is making it easier for anyone to build AI-powered chatbots. 𝗟𝗲𝗮𝗱𝗲𝗿𝘀 𝘀𝗵𝗼𝘂𝗹𝗱 𝗰𝗼𝗻𝘀𝗶𝗱𝗲𝗿 𝘁𝗵𝗲𝘀𝗲 𝗽𝗿𝗶𝗻𝗰𝗶𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝘁𝗵𝗲𝗶𝗿 𝗴𝗲𝗻 𝗔𝗜 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀: - A Focused Strategy: A top-down approach is crucial for leveraging gen AI to create strategic advantages. - A 2x2 Approach: Balance quick wins with transformational use cases for significant business operations changes. As you move throught 2024, the focus shifts from hype to creating real business value at scale. It’s time to strategize for lasting impact. #GenAI #AI #Innovation #DigitalTransformation #BusinessStrategy #OpenAI #TechnologyTrends https://lnkd.in/eK3n4i3Q

One of the latest Lenny Rachitsky articles had a good deep dive on how to price AI products and features. This 3-tier approach is one that stood out to me the most. As companies build out AI capabilities, how they choose to monetize these features depends largely on the value and uniqueness of the AI itself. Here are three effective approaches: 1. Standalone AI Product Ideal for advanced AI solutions that solve distinct problems, a standalone product allows companies to attract a new audience and set independent pricing. Think of ChatGPT or Gemini—high-value tools built on unique AI models that offer standalone functionality without bundling constraints. 2. Add-On AI Feature When AI enhances existing offerings, add-ons make sense. This approach works best for features that add value to specific customers without being universally necessary. Notion AI is a great example, offered as a $10 add-on for users who want extra functionality without impacting the entire customer base. 3. Bundle AI Into Existing Plans For AI features that align closely with a product’s core value, bundling into existing plans can be a win. Often with a slight price increase, this strategy keeps customers happy by enhancing what they’re already paying for. Canva and Grammarly, for instance, use this approach, adding AI features as usage-based pricing options within existing subscriptions. Choosing the right path means understanding not only the AI’s unique value but also customer expectations and willingness to pay. Each model has its strengths, and the best option aligns the product’s value with customer needs.

A thoughtful approach focused on maximizing ROI from digital investments can help you lay the groundwork for reaping the full benefits of AI in the future. https://lnkd.in/e6e8w6rp Written by John Castleman of Bridgenext

Very interesting take on the difference between co-pilots and agents… every company will have a different strategic approach to Generative AI and it is important fo leaders to recognize this will be taken in little steps, not big sweeping ones. thanks to Dom Couldwell for bringing this to my attention. “The choice between these models depends on a company’s priorities. Businesses that prioritise full automation may lean toward agentic models, while those seeking augmented intelligence may prefer co-pilots. Both have potential, but their success will hinge on how well they align with the specific needs and risk tolerance of the enterprise.” DataStax #inchesvsmiles

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A thoughtful approach focused on maximizing ROI from digital investments can help you lay the groundwork for reaping the full benefits of AI in the future. https://lnkd.in/gnYTqXGg Written by John Castleman of Bridgenext

“It’s not difficult to implement #AI in your software. It’s difficult to do it in a way that makes sense and brings real value to your users!” I’ve been saying from the beginning that when we get to implement AI in Herodesk, I won’t just “throw it in there” just to be able to plaster it on our website. AI-powered this, AI-powered that… I’d much rather take the time needed to think carefully about how we can incorporate AI in Herodesk in a way that helps our customers solve the things that caused them to consider Herodesk in the first place: Give great customer service to their customers! Herodesk has been live for some 14 months now, and we can see that many of our customers struggle with the same things: customer support in different languages, quickly getting up to speed when asked to help with a long conversation and automating workflows based on the customer’s questions. Those three are all things that AI is excellent at helping you with – so that’s what we’ve now built! It took some time (a lot, really), so I’m just so happy that it’s now live. We did a silent release last week, and at the time of writing this (five days later), there have already been nearly 4,000 interactions with our AI engine that have helped our customers with some kind of task. AI in customer service is already (and with good reason) a big deal, and we’ll keep experimenting, implementing and improving it in Herodesk, too. I promise you, however, that it won’t be for the sake of marketing and trying to win some BS buzz-word-bingo competition, but instead to do what we’ve said we’d do from the beginning: Make customer service easy 👌 Anders Eiler Herodesk.io #buildinpublic #customerservice #helpdesk

Thanks Jon Swartz at Techstrong Group for highlighting how AI-powered bots are revolutionizing work productivity and efficiency. This isn’t just a fleeting trend; it’s a fundamental shift in how we work. With AI adoption expected to surge by 2025, it’s clear that AI agents are becoming the new norm. As a CX leader, it is critical we have our finger on the pulse of emerging trends and guide CX leaders and organizations on where they should be focusing their efforts. While AI agents are becoming the new norm, our Zendesk 2025 CX Trends Report signals a near future in which personal AI assistants also become commonplace, with nearly two-thirds of consumers anticipating they'll have their own AI interacting with businesses. This presents both immense opportunities and crucial considerations for us. Think about it: customers delegating interactions to their personal AI. How will that reshape customer journeys? What does it mean for personalization and building genuine connections? The future of CX isn't about replacing humans with AI, but strategically blending both to create truly exceptional customer experiences. https://lnkd.in/gewNH7vg

Today, we’re launching the first AI-powered features in Herodesk ✨ We’re working with AI in three stages. Stage one is text manipulation and analysis. Stage two is automatic suggested replies. Stage three is an autonomous chatbot. The features we’re launching today are in stage one. Stages two and three are 2025-projects. By utilising the powers of AI, we’re now able to… 🌍 Automatic translation of in- and outbound messages to and from any language and across any channel 💁 An AI-powered assistant that can help you summarise or answer questions about a customer conversation. It can also help you improve your reply. ⚙️ AI text analysis in rules to detect customer intentions, if they are happy/angry, if the message is important or spam, whether it’s written in a specific language, etc., and run actions based on that. All of this is LIVE and available to all current and future Herodesk users now. Read the full details in our blog post: 🇪🇺 https://buff.ly/40yx7AN 🇩🇰 https://buff.ly/3NTqa64