Scott Dietzen’s Post

💡 Customer expectations are rising fast. Is your tech keeping up? If you can’t scale personalization or activate customer data efficiently, you're missing out. Learn how to go beyond an ESP 👉 https://okt.to/DCBJn1

How do you know if your knowledge base is working? 🤔 You’ll need to analyze across a few different areas to get the full picture: metrics, user behavior, your customer inquiry volume… We cover a few examples in our latest blog, alongside other best practices to help your customers self-solve: https://bit.ly/45bQIXM

Learn the basics of micro-moments with this summary of the crucial points in the customer journey. via: https://bit.ly/34QS10v

Customer Experience Insight of the Week - Why Are Customer Feedback Systems Failing?💡 This Transformidy insight digs deep into the challenges that organizations encounter when implementing such systems. Key takeaways include: - Lack of Clear Objectives: Companies often struggle due to undefined feedback goals, resulting in inefficacies. - Overlooking Customer Voices: Neglecting diverse perspectives can lead to skewed data and missed improvement opportunities. - Inefficient Follow-Up: Without actionable insights and follow-through, feedback efforts are futile. For a robust customer experience and impactful change, read the complete insight with detailed observations and practical tips below: https://lnkd.in/gfUqCbDn #CustomerExperience #Feedback #Fail #Timing #Trust

Good customer service drives customer loyalty and business success, but a data-first approach is key. Learn how to power customer service experience with smart data analytics: https://gtnr.it/4gSDCn0 #GartnerCSS #CustomerService #CustomerExperience

Good customer service drives customer loyalty and business success, but a data-first approach is key. Learn how to power customer service experience with smart data analytics: https://gtnr.it/3MniQik #GartnerCSS #CustomerService #CustomerExperience

Good customer service drives customer loyalty and business success, but a data-first approach is key. Learn how to power customer service experience with smart data analytics: https://gtnr.it/4eKVv6v #GartnerCSS #CustomerService #CustomerExperience

Using customer metafield values inside checkout, both as a text variable and a display rule! https://lnkd.in/gGy6ZTtF

Your customer voice dashboard isn't insightful unless it can answer these 10 questions (in no particular order) 1/ What are the feature requests from high-ticket customers for which renewal is coming up soon? 2/ What are the feature requests & broader problems from customers in our exact ICP? 3/ What dollar amount can be unlocked by shipping this set of features? 4/ What feature requests are related to {problem area} that was brought up X number of times? 5/ How many time was {insert problem} mentioned over the last 90 days, by whom? 6/ What have customers in our ICP told us in the last 90 days months? 7/ Which customers have been talking about {insert problem/potential feature} 8/ We just shipped {insert feature}, which customers have been waiting for this so that we can close the loop with them? 9/ What are all the snippets of customer context we have about {insert problem you decided to tackle} 10/ Which areas of our product are customers in our ICP most dissatisfied with? What question would you add? 👇

Good customer service drives customer loyalty and business success, but a data-first approach is key. Learn how to power customer service experience with smart data analytics: https://gtnr.it/4egiYMG #GartnerCSS #CustomerService #CustomerExperience