Here it is - Our most valuable research of 2024 How do the 100 best online retailers in the UK perform on delivery, customer service and returns management? Together with post-purchase experience provider parcelLab, we carried out a vast post-purchase benchmark and GOOD NEWS There's room for improvement. Below are some of the customer service findings, link to the full report in the comments.
Certainly one of your most insightful contributions to our magazine this year as well 🎖️
Download the full report here: https://www.salesupply.co.uk/post-purchase-benchmark-uk/