One question I have to answer more than any other lately is, "What does DevRev do?" This makes a lot of sense since I am working for a startup. So, let me answer it here, from a few different perspectives. Business Outcome: DevRev will help you raise your NPS score and, with it, grow your company by making your entire organization customer-centric. Application: DevRev offers applications focused on supporting your customer, building your product, and growing your business. It covers the entire customer support journey, from self-service, conversations (L1), tickets (L1, L2), issues (L3, L4), managing changes, sprints, and your product roadmap. At each step, your customers, support agents, and developers are empowered by AI. Platform: What makes DevRev truly unique is its platform, built from the ground up with AI in mind, making it a true AI-native platform. As most people know, AI is all about data, but how do you leverage the power of LLM while preventing it from hallucinating and ensuring it understands what your business does? This is where context for your data becomes important. DevRev is unique in the market by having built a knowledge graph in which the platform keeps track of how your products, features, and processes relate to your customers, deals, tickets, enhancements, and any other relevant data. This is what truly unlocks the power of AI, which comes back in three main areas: search, analytics, and workflows. Want to see it in action, have a look at this recording : https://lnkd.in/e28GrG66 at time stamp 1:20:00. Where our head of engineering Ahmed Bashir does a demo on stage with Shilpa Kolhatkar Global Head of AI nations at Nvidia Don van der Does Sunil Dutt Martijn Bosschaart Patrick van de Werken
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Great session!
Builder at DevRev
4moAudun Joheim