My interview with Jony Ive at Stripe Sessions: https://lnkd.in/g6J5D9Nm. He was really terrific.
Love this, Patrick
Hello Stripe Team, I’m reaching out regarding a serious and unresolved issue with my business account. My services were unexpectedly suspended over four months ago, and despite making over 100 attempts to contact your support through various channels, I have yet to receive any response or explanation. What’s more concerning is that Stripe has withheld a substantial amount of funds during this time, and I’ve received no clarity regarding any outstanding debts or violations that would justify this action. I am reaching out here in good faith and with the hope of resolving this issue amicably. However, if I do not hear back, I may have no choice but to pursue legal action to recover my funds and protect my business. Please advise on how I can escalate this matter to someone who can provide a clear and timely resolution. As no one on your team is responding to my emails or my written communication sent over through a mail. Looking forward to your prompt response.
Patrick Collison brilliant conversation, thank you for sharing it with the audience on YouTube. I watched it and wrote down some thoughts - they are so intelligent and thoughtful. Ive is truly iconic personality!
Understatement!
No response from customer services via email - you have now held my money for more than the 120 days - but now won’t release it this is causing issues all round! Breaching your financial regulations by stealing customers money but also acting very unethical way it’s damaging my business.
Thx for sharing this convo. Jony's take on design as expressing care & service really vibed w/ me - especially his point about how we obsess over the #s & miss the real value. Super relevant for those of us in tech. Got me thinking about adding more human vibes to our digital stuff. Dropped some thoughts here: https://www.linkedin.com/pulse/designing-care-lessons-from-jony-ive-patrick-collison-schwentker-qj8ic
Jony Ive's insights are always enlightening. What key takeaway did you find most impactful from the conversation?