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The Secret to Effortless Business Growth? Create Raving Fans!! 🚀 Lately, I’ve been staying and working in well-known hotels, expecting good service. But time and time again… meh. Not bad. Not great. Just forgettable. And that’s the real problem. As a trainer, I visit a lot of hotels. Most are functional. The service is polite. The rooms are clean. But there’s no magic. No moment that makes me feel something. Then Sandra Duarte and I ran a session at Crowne Plaza® Hotels & Resorts Hawksberry Valley. And everything changed. 💡 It was Valentine’s Day. The service was exceptional. But there was more. The receptionist didn’t just check us in. She went outside. Picked roses from the garden. Sought us out and handed them to us. She didn’t have to. No policy told her to. But she did it anyway. That’s not customer service. That’s customer connection. And guess where I’ll be recommending next time a client asks where to book a conference? Exactly. 💬 This is how it works. I built a #1 national brand and even landed a TV show because I understood one thing: 💡 Raving Fans is not a framework. It’s not a formula. It’s a mindset. Right now, mediocre service is everywhere. And that means the easiest way to dominate your market is to care and connect more with your customers than anyone else does. 🔥 Our Positive Leaders 'Raving Fans' Training workshop exists to teach teams how to think like the receptionist at The Crowne. Inside, your team will learn: ✅ How to create WOW moments that turn customers into brand advocates. ✅ Why loyalty isn’t about systems—it’s about emotional connection. ✅ The “1% Extra” Rule—how tiny, consistent actions create massive impact. ✅ EQ in Service—how to turn tough customers into your biggest champions. ✅ Why every team member is the face of your brand (and how to own it). 🚀 This isn’t just training. This is a mindset shift. 🔗 Be part of it! Register now → https://lnkd.in/gRW-UPjD Your competition is hoping customers return. Your customers are waiting to be wowed. Want effortless growth? Live the Raving Fans mindset. Who’s in? 👇 #CustomerExperience #Leadership #Service #Excellence #RavingFans #Sales #Marketing #Brand #HR #Technology #Busines #Founders #SME
What an incredible experience that was Paris Cutler. It’s amazing how a simple, thoughtful gesture like picking fresh roses can turn a standard stay into something unforgettable. Yet, it didn’t end there. That’s the magic of real customer connection! This is exactly why we developed the Raving Fans training because businesses that go beyond ‘good service’ and focus on emotional connection don’t just grow; they thrive. Looking forward to helping more teams create those WOW moments that turn customers into lifelong advocates! This is the workshop you don’t want to miss!🚀
This is how loyalty is built, Paris Cutler. People remember how you make them feel. ⭐️🤝
This isn’t about following a formula or framework; it’s about fostering a mindset of genuine care and connection. Your story of the Crowne Plaza receptionist exemplifies this: going above and beyond to create a memorable, emotional moment, thank you Paris Cutler😊
It's always refreshing to hear about businesses that go the extra mile for their clients
This is such an inspiring example of going above and beyond in customer service
Absolutely agree that every team member plays a crucial role in representing your brand positively
The little things can really make a difference, love this story about creating memorable experiences
Interesting perspective on how deeply caring for customers can differentiate you from competitors
The receptionist at a five star hotel in Anaheim told us wifi was complimentary after we checked out not when he checked us in. We did not want to pay $25 a day for wifi and relied on international roaming packs. The receptionist told us the daily fee was refunded for conference attendees staying at that hotel.
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22hParis Cutler customer experience is going to be the differentiator from now on, but as you said, so many people are providing just "meh" service, that anyone who cares about their clients and reacts to their needs is going to have a leg up. It is about having people leaving your side and having the desire to tell people about the experience they had. Note, if you provide BAD service, that story gets told 10 x more often than if you provide good service.