Liz Keen’s Post

if, like me you wondered if Liz forgot about the second part of her post on clinical governance frameworks... she hasn't in summary - connection creates engagement and ownership. all leading to use of the framework.

As more organisations recognise the importance of health and care (clinical) governance, the challenge lies not just in creating frameworks but in ensuring they resonate and inspire action. This is where the third key quality of a clinical governance framework - actionable - comes into play, building on the foundations of memorable and connected. 🩷 Memorable 🩵 Connected 💚 Actionable A clinical governance framework should not just sit on a shelf but live and breathe in the daily actions of all your teams. For this to happen, the framework must be memorable. Teams need to see it as more than words on paper; they need to feel its relevance and purpose. Proving a sense of connection, drawing people into its creation as they become stakeholders in its success 🩷 🩵 When teams see their contributions reflected, the framework becomes not just a directive but a shared vision and way of working 🤝 This sense of connection and clarity is what enables a framework to be actionable. To be actionable means it inspires people to move beyond intention and into practice. It’s about more than following guidelines; it’s about living the culture and values the framework represents. An actionable framework is grounded in reality and aligns with the organisation’s mission and values 🌱 Importantly, action must also be measurable, though this does not have to be rigid or bureaucratic. Measurement can come through stories of impact, evidence of person-centred care, or the visible alignment of everyday practices with organisational goals and framework principles. It’s about demonstrating that the framework makes a tangible difference - not just in processes but in the lives of people and the quality of service or care provided 📐 When a framework is actionable, it avoids the all-too-common fate of being forgotten. Instead, it becomes a living guide, constantly shaping and improving how health and care are delivered. It transforms governance into something that drives change, inspires teams, and brings aspirations to life. Action is the final and most important piece of any successful governance framework 🙌 #clinicalgovernance #digitalhealth #memorable #connected #actionable #safety #quality #innovation #culture #leadership #governancethatmatters #continuousimprovement

I’ve noticed a surge in the creation and refreshing of Clinical Governance Frameworks recently, which is fantastic - it shows the growing recognition of their critical importance 💖. But are we taking a moment to consider how these frameworks will resonate with the people they’re designed for? 💭 What should a healthcare (clinical) governance framework be? I offer three key qualities: 🩷 Memorable 🩵 Connected 💚 Actionable Today, let’s focus on the first - 🩷 Memorable. Why memorable matters: For a governance framework to have an impact, its principles need to stick in people’s minds. This means crafting principles with concise, clear titles - ideally two to three words, and no more than five. Additionally, keep the total number of principles small - five is a great target, six if you must 🧾 Memorability is the foundation for building frameworks that are both connected and actionable. Without it, everything falls apart ❤️🩹 I’ve encountered frameworks with as many as 11 principles, each with a long, sentence-like title. Unsurprisingly, no one could remember them, let alone connect with their purpose or apply them. This disconnect makes clinical governance feel overwhelming and irrelevant, as people think, “If I can’t even recall the principles, how can I align them with my role?” 🫨 Make principles memorable: Creating memorable principles enables a framework to resonate deeply, particularly in the health technology sector, where direct clinical care may not be part of your service delivery 💻 Achieving this requires thoughtful collaboration. It’s about understanding what’s meaningful to your teams and expressing it in a way that sticks. You might pair principles with a visual representation - wheels, triangles, or something culturally significant. For example, one international government team I worked with developed anchor stones to symbolise their principles, a concept that was both powerful and deeply aligned with their values 💞 The bigger picture: A strong healthcare (clinical) governance framework shapes your culture, guides leadership, and informs daily practices while aligning with your values and mission. It’s the cornerstone of how you work 🌟 So, invest time in making your framework memorable. It will pave the way for connection and action - and ultimately, success 💫 #clinicalgovernance #digitalhealth #memorable #connected #actionable #safety #quality #innovation #culture #leadership #governancethatmatters

Creating a clinical governance framework in 2025? Follow this thread from Liz Keen "Memorability is the foundation for building frameworks that are both connected and actionable. Without it, everything falls apart ❤️🩹 " #clinicalgovernance #education #governance #care

This post really stood out to me, particularly as I dive deeper into our own Clinical Governance frameworks and more broadly. It offers such valuable insights. Thank you Liz. #clinicalgovernance #governancematters

More great insights from Liz, with lots to think about, including how these three qualities - Memorable, Connected, Actionable - can apply to other frameworks and strategies. In fact, it occurs to me these three qualities are *themselves* Memorable, Connected, and Actionable! Excited to hear more about the remaining two. 😊💭

What drives the success of your ENT practice: values or metrics? Understanding the connection between your practice's core values and performance metrics is essential for effective management. Here are three key insights: ✅ While KPIs show what you’re measuring and how to achieve your goals, value statements provide the motivation behind the metrics. ✅ Aligning KPIs with your values fosters accountability and enhances care quality. ✅ Values can help inform the right technology choices that can free up time for patient-centered care. Learn more about how to bring your values and practice management strategies closer with our blog: https://hubs.ly/Q02XJBxQ0 #PracticeManagement #Healthcare #PhysicianLeadership #ValuesDriven #KPI #HealthTech

In a recent workshop with leaders of primary care organisations, we tackled some pressing challenges impacting their ability to deliver high-quality services under growing demand. Here are three critical observations: 1️⃣ Primary care practices are businesses first!: They must remain viable and profitable to thrive. 2️⃣ Funding and resourcing gaps: Government provisions often fail to align with the actual requirements, creating delivery constraints, poor patient care, and rising frustrations for all stakeholders. 3️⃣ Blurred roles and responsibilities: Increasing reliance on existing staff to adopt new technologies, without clear role definitions, leads to service gaps, burnout, and frustration. The solution is to stop treating digital projects as makeshift fixes! To truly harness the power of technology and drive productivity, organisations need a holistic, strategic approach to digital transformation. Using non-specialists to plan and execute digital strategies without a roadmap is like embarking on a road trip with no destination. ✅ Pro Tip: Begin with strategy. Build your roadmap. THEN invest in technology. Align every transformation project with organisational goals to create value-driven success stories and achieve sustainable benefit realisation. What’s your biggest digital transformation challenge? Let’s discuss! Share your thoughts below #digitaltransformation #transformation #holisticleadership #projectmanagement #PMaaS #digitalroadmap #technologyadoption #nhs #primarycare #healthcare Knowledge Incorporated Blé Global

When it comes to enabling health and care through technology, what is a potential partner organisation looking for when they say, “show us your healthcare (clinical) governance framework, or align with ours” 💡 They are looking for confidence that you are doing the right thing; that you provide a level of certainty that patient/consumer safety is a critical focus; they want to be sure you make evidenced-based decisions, and they want to know you have a culture that supports both success and failure, learnings, unlearnings and relearnings 🌟 Happy people 🤩 + successful governance 💯 + sound culture 🤝 = trusted technology 📲 A healthcare governance framework that runs through the veins of an organisations, and guides it at a corporate level, builds trust and confidence in your partners by demonstrating you put your customers, and their customers front of mind. They are looking to better understand how you work through failures and how you communicate during these times; how you support your teams and simultaneously remain steadfastly focused on clinical safety, quality, and how you use anticipated and unanticipated changes to improve and deliver 🙌 Feels like a lot ha? 📈 Start with a Healthcare Governance Framework that resonates with your organisational values, mission, vision and your teams… but there is no finish line, healthcare governance is never done ⏳ …and the good news? You are likely ‘doing’ healthcare governance now and just don’t realise you are! 😎 If you are a tech or corporate organisation and have a Healthcare (clinical) Governance Framework explore it from an external facing perspective; if you don’t have one – building one out is a challenging and fun way to learn more about your organisation, how it ticks and how it builds trust! 😀 #clinicalsafety #quality #continuousimprovement #healthcaregovernance #explore #becurious #trustedtechnology

In healthcare, where complexity meets compassion, aligning organizational goals can feel like navigating a labyrinth. This is where the Strategy Pyramid becomes a game-changer. The Strategy Pyramid ensures that every level of an organization—from frontline caregivers to the executive suite—is aligned around a shared vision. Here’s how it works: 1. Vision and Mission (Top of the Pyramid): This is the foundation of purpose. In healthcare, it often centers on improving lives, ensuring quality care, and fostering innovation. A strong, clear mission inspires teams to move in unison. 2. Strategic Goals: Translate the mission into actionable objectives. For example, achieving “zero preventable harm” or expanding access to underserved populations. 3. Tactics: Break down strategic goals into department-specific initiatives. For instance, implementing digital health solutions, reducing patient wait times, or enhancing staff training programs. 4. Operational Activities (Base of the Pyramid): Day-to-day processes, workflows, and team efforts drive the tactics and, ultimately, the strategy. These must be measurable, efficient, and patient-focused. By aligning these layers, healthcare organizations can build resilience, foster collaboration, and deliver outcomes that truly matter to patients. Strategy is not just about big-picture thinking—it’s about connecting the dots at every level. With the Strategy Pyramid, organizations can ensure that every action supports their overarching purpose, leading to sustainable success in a constantly evolving landscape. #HealthcareStrategy #Leadership #StrategyPyramid #ValueBasedCare