Lightico’s Post

WATCH: What drives CX excellence at GM Financial? Jon Matthews, Senior Vice President of Customer Experience at GM Financial, is committed to delivering the best experience for both customers and employees. Watch as he shares how Lightico has enabled him and his team to achieve remarkable results:   💡 First Contact Resolution (FCR) Soars: Fewer repeat calls, lower costs, happier customers. 🌟 Record-breaking NPS: The highest transactional scores in GM Financial history.   🙌 Empowering Employees: With reduced call volumes and better tools, agents are thriving, delivering exceptional service with confidence.   We’re honored to fuel GM Financial’s success on their journey to redefine excellence in #autofinance.   To see the full discussion, drop a 🏎️ in the comments, and we’ll send the link your way! 👇   #CustomerExperience #NPS #ContactCenter #Captive

Jennifer N.

Project Management / Business Process Improvement / Customer Advocate / Voice of the Customer / Operations Leader / Auto Finance Industry Professional / Strategic Planner / Collaborator / Mentor / Business Case Developer

2mo

Kudos to you and your team for supporting a successful partnership! A win win for the customer and the team members on the front lines,

Jenkins Mpagi

Customer Success Program Manager at Lightico | Fintech | Digital Journeys | CX Strategy

2mo

Great news, and well done to everyone involved! 🏆 It just goes to show, with the right tools and strategy, success is inevitable 🚀

Osher Werner

Technical Writer at Lightico

2mo

It makes sense that when you empower call center reps with a great platform like Lightico, they will in turn influence pass on their positive energy to your customers.

Celine Ayache

Solution Development Team Leader at Lightico

2mo

First Contact Resolution and record-breaking NPS scores are a testament to the power of innovation and empowering teams. Matthew Farmer thought you would find this really insightful!

Ayala Davidoff

Solution Development Specialist at Lightico

2mo

Impressive! GM Financial is setting the bar for customer experience in the auto finance space. Jon Matthews and his team are truly redefining what excellent service looks like, and the results speak for themselves!

Howard Schulman

VP GTM | Lightico ( Go to Market & Revenue Operations - Marketing, Sales, Customer, Product - Strategy and Insights )

2mo

Highest transactional NPS in the organization's history! 👏

Gaby Young

Vice President at Lightico | B2B SaaS Marketing Executive | AFSA Women’s Leadership Council | Brand Builder | Revenue Driver | Speaker | Making Things Happen ⚡️

2mo

🏎️

Katherine James

Senior Account Executive at Lightico

2mo

🏎️🏎️🏎️

Gina Greene

Digital Completion Expert @ Lightico

2mo

well said 👏

Jeff Dobo

Executive Vice President and GM- North America

2mo

Thank you Jon Mathews great insights!!

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