Lightico’s Post

Learn how GM Financial is redefining CX in auto finance by commenting "🏎️"

🌊 #BeyondTheTransaction explores the ripple effect of traditional payment processing on businesses—highlighting how each step from consumer to merchant affects not just cash flow but the overall customer experience. Stay tuned as we uncover the significance of every 'ripple' and what it means for the future of commerce with this new series. Join us on this journey and let us know—what change would you like to see in the current payment process? #FinancialTechnology #BusinessGrowth #Innovation

👏👏👏 A great Keynote Panel Discussion on Virtual Branches and ITMs. Fantastic insights on the customer experience, operational challenges, branch technology introduction and the future of the branch experience. ⭐️Bottom line for me was that technology optimized can dramatically improve branch operations while also fostering a superior customer experience. ✅ It can be done! #BankBranch #CustomerExperience #ITM #VideoBanking

Embedded finance is not just a trend; it's a revolution. Expect to continue to see more businesses leveraging embedded financial services to offer personalized, frictionless experiences. This shift will enhance customer satisfaction and open up new opportunities for growth. Discover the future of finance and how to integrate it into your business strategy! Read the full article here: https://bit.ly/3TZc4U2 #EmbeddedFinance #CustomerExperience #DigitalFinance #FintechRevolution

Staying competitive means re-architecting both customer experiences and back-end operations. Find out how banks are doing it. Download your copy: https://lnkd.in/g5Uysv5s #DigitalBanking #Transformation

Digital info stations in financial services are used to streamline customer experience, enhance communication, and improve operational efficiency.  Comment below which one do you like most! #DSignage #InnovationsWins

Discover how a #digitalMenu boosts #ROI by streamlining operations, enhancing customer experience, and driving #profits. Read more: https://lnkd.in/dc2NWKWA

Digital payments are not just a convenience; they are a cornerstone of modern business strategy. Learn how to implement effective digital payment solutions to enhance customer experience and drive business growth. #DigitalTransformation #PaymentSolutions #CustomerExperience #Innovation #BusinessStrategy

Embedded finance enables better CX. Our Director of Strategy, Josh Karpen, shares his thoughts on how it seamlessly integrates financial services into the customer experience. While often focused on the customer experience, embedded finance also streamlines back-end operations. Learn more here: https://hubs.li/Q02Nsw3j0

Financial Services and CX Gaps Many financial companies struggle to deliver seamless customer experiences. Long wait times, lack of personalized communication, and outdated platforms leave customers frustrated. The key? Leverage data-driven insights to personalize interactions, reduce friction with automation, and optimize omni-channel experiences to retain customer loyalty. #CustomerExperience #Fintech #CXInnovation #sepire