We’ve implemented over 300 Digital Health programs at hospitals & health systems. Here are 5 expectations that get shattered when reality sets in 👇 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻: make the tech available and patients will adopt 𝗥𝗲𝗮𝗹𝗶𝘁𝘆: staff promote the tech to patients… THEN patients adopt 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻: tech features drive improved health outcomes 𝗥𝗲𝗮𝗹𝗶𝘁𝘆: the right clinical content, workflows and algorithms - integrated into the tech - drive health outcomes 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻: tech comes with clinical content and protocols our clinicians are already aligned on 𝗥𝗲𝗮𝗹𝗶𝘁𝘆: even with an evidence-based template, there’s real clinical change management needed to align clinicians on content and protocols 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻: healthcare staff are happy to login to dashboards to review patient engagement data 𝗥𝗲𝗮𝗹𝗶𝘁𝘆: staff don’t have time for dashboards… but they’ll read an email report 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻: once we go-live, the tech is set it and forget it 𝗥𝗲𝗮𝗹𝗶𝘁𝘆: patients and clinicians will have feedback, protocols change, and the clinical content needs to be updated with a regular cadence What would you add? P.S. If you’re a CMIO, CIO, CDO, innovation or clinical leader who just wants feedback on how to tackle these issues with your existing Digital Health initiatives... OR if you want to bring digital care journeys to your health system… Give me and the SeamlessMD team a shout. We’ve been doing this for 12+ years and have made all the mistakes!
Surprising to hear that email works better than dashboards!
Joshua Liu-- start with the PROBLEM first and then determine if tech is even a viable solution. Often it is not, but tech is used as a band aid for an underlying system or process issues (which the tech by itself can not solve).
Even if you do everything perfectly (impossible) your efforts are only good for 90 days. Then you must invest all over again...and again....and again. There is no autopilot in digital healthcare.
Those are great Joshua Liu! In my experience launching patient app, if clinicians don’t ask to see the data, if they don’t suggest best use of the tech to compliment the treatment, usage and adoption rate drops very quickly. “it takes two to tango”
Like anything.. we fail to recognize the science of dissemination and implementation... the sale is the first step of 100 not the last.. like clinical guidelines etc.. most sit on the shelf and remain long ignored.
Love this
Joshua Liu very very very very true
Spot-on Joshua Liu !
Technology enables, humanity heals - Leading Innovation at a Human Scale | Solutions Architect, Keynote speaker, Board Director, Inventor, Thought Leader
5moAll great and valuable insights Joshua Liu, the number of issues I have cleaned up for clients because of the "if we build it, they will come" strategy is eerily endless. In that regard, the only additional insight I would suggest adding to the expectation "Make the tech available and they will adopt" is to ensure you designed the tech and implementation program with patient/staff involvement in the first place. Thanks for the insights