🚀 Just came across Microsoft's impressive open-source solution accelerator for multi-domain AI agents - a comprehensive approach to automated customer service! 🤖 Multi-Domain Agent Solution Accelerator Overview The repository showcases two innovative patterns for customer service automation: 💬 Pattern 1: Text-Based Implementation • Seamless agent handoff without user awareness • Auto-withdrawal system for out-of-scope scenarios • Intelligent Agent Runner orchestration 🗣️ Pattern 2: Voice-Based Implementation • Asynchronous conversation monitoring • Real-time intent detection • Smart context management system ✨ What's fascinating is how it enables automated customer service for travel booking agencies - helping customers modify reservations, confirm bookings, and navigate policies across both flight and hotel domains, all while maintaining a unified experience. 💡 Curious to hear from others implementing multi-domain AI solutions: How are you handling context transitions between different service domains? 🎥 See it in action: watch demo 📚 Learn more: https://lnkd.in/gKPFDabz #AiAgents #AIInnovation #OpenSourceAI #CustomerService #Microsoft #AzureAI #AIArchitecture #CustomerService
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🚀 Microsoft Copilot vs. Salesforce Agentforce: The AI Showdown! 🤖 AI agents are transforming the way businesses operate—driving productivity, reducing costs, and enhancing customer experiences. But which solution aligns best with your business needs? Check out our carousel to explore the key differences and make an informed choice! 👇 #ArtificialIntelligence #Conclo #EnterpriseAI #Salesforce #Microsoft #DigitalTransformation #BusinessSolutions #AIIntegration #TechTrends #Innovation #AIForBusiness
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💻Helping Companies Orchestrate their Data Making it More Conversational | Agentic AI| Conversational AI|Relationship-Builder🤝🏼| Digital Transformation Enabler |☕Coffee Enthusiast |HubSpot Trainer| Husband and Father🏹
This is wonderful news for us here at DRUID AI! I look forward helping to enhance conversational workflows for Microsoft Co-Pilot clients. Very grateful for this partnership. #Ignite24 #Microsoft #partner #copilot #DRUID #connector #askDRUID #extension #conversationalai
We’re thrilled to announce that DRUID AI was recognized by Charles Lamanna, CVP of Business and Industry Copilot at Microsoft, during his keynote at #MicrosoftIgnite 2024! DRUID AI is proud to be a key partner building agents and connectors for Microsoft #Copilot, standing alongside global innovators to deliver smarter, AI-driven business solutions. What does this mean for your business? 🔹 Leverage DRUID's AI Platform to enhance your workflows and deliver exceptional employee and customer experiences. 🔹 Our integration with Microsoft Copilot ensures your enterprise stays ahead in today’s rapidly evolving digital landscape. ☑️More details in the comments below.
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🌟 Empowering Healthcare, Finance, E-Commerce, Branding & IT with AI Agents | Web, Mobile & Software Consultant 🚀
As we enter the AI Agent Era, it's time to rethink how we do business. Microsoft's CEO predicts a shift from traditional SaaS apps, and at CollabAI, we're ready to lead the way. Introducing CollabAI – your platform for creating dynamic AI agents that redefine efficiency and personalization. Why CollabAI? - Easy Integration: Seamlessly blend AI into your current systems. - Custom Solutions: Design AI agents tailored to your business needs. - Enhanced Productivity: Automate tasks and boost performance effortlessly. Join us in embracing this new era. Let's innovate together and drive success with cutting-edge technology! Ready to transform your operations? Connect with us today and discover how CollabAI can elevate your business. 🚀 #AIAgents #Innovation #BusinessTransformation #CollabAI #SJInnovation
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Director of Engineering at FSi Strategies, Inc. Cloud Developer & Copilot Advocate Microsoft MVP & Certified Trainer
This is amazing! Microsoft has unveiled Dynamics 365 Contact Center, a new Copilot-first solution designed to modernize and revolutionize customer service experiences. This cloud-based platform leverages generative AI to enhance every customer engagement channel, ensuring smoother interactions, faster resolutions, and improved efficiency. Key Features and Benefits: 1. Generative AI Integration: - Offers rich digital and voice experiences. - Empowers agents with real-time tools like sentiment analysis and conversation summaries. 2. Enhanced Self-Service: - Uses advanced AI for personalized customer interactions. - Integrates Nuance's IVR technology for seamless self-service. 3. Efficient Human-Assisted Service: - Intelligent routing directs customers to the best-suited agents. - Provides agents with comprehensive customer views and automates routine tasks. 4. Operational Efficiency: - Real-time reporting and AI-driven insights help optimize operations. - Supports scalability and reliability across various communication channels. Availability: Dynamics 365 Contact Center will be generally available on July 1, 2024. #Dynamics #Dynamics365 #CustomerService #Microsoft #ModernWork #FSiStrategies FSi Strategies, Inc.
Announcing Microsoft’s new Contact Center offering✨ A Copilot-first cloud contact center to transform service experiences. Dynamics 365 Contact Center delivers generative AI to every customer engagement channel. This modern standalone Contact Center as a Service (CCaaS) solution enables customers to leverage their existing CRMs or custom apps. Key capabilities👇 ✅ Next-Generation Self-Service: ◾️Pre-integrated Copilots for digital and voice channels enable context-aware, personalized conversations. ◾️No-code/low-code designer from Microsoft Copilot Studio facilitates rich self-service experiences. ◾️Customers benefit from engaging, individualized interactions powered by generative AI. ✅ Accelerated Human-Assisted Service: ◾️Intelligent unified routing directs requests requiring human assistance to the most suitable agent. ◾️ Agents receive a 360-degree view of customers, supported by generative AI tools (e.g., sentiment analysis, translation, conversation summary, transcription). ◾️ Repetitive tasks are automated, including case summaries, drafting emails, and answering agent questions using trusted knowledge sources. ✅ Operational Efficiency: ◾️ Real-time reporting based on generative AI helps service teams detect issues early. ◾️ Critical KPIs are improved, and contact center operations are optimized across all support channels 🗓️ Generally available on July 1st 🔗 Read more here: https://lnkd.in/g47xBBxC This is a big step forward in modernizing customer engagement and service 🎉 🎨 Image made with Microsoft Designer #microsoft #copilot #technology #announcement #CCWVegas #dynamics365 #customerexperience #customerservice #Employeecreator
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Businesses in 2025. Do you run your AI projects idea alongside AI itself? I discussed today with #chatgpt my newest #microsoft agent project for customer experience teams. The reply I got: it could certainly be a great fit for enhancing customer service workflows, especially if you're looking to make it more personalized or adaptive for different teams. And there were few questions: how does Agent pull data from multiple ticketing systems simultaneously, or does it work primarily with one specific system at a time? Does it help with ticket categorization, resolution suggestions, or something else? Guess my next move should be asking github #copilot to build it for me. Welcome to the future.
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- Implementing TomTom’s Traffic service, based on the new Orbis Maps, can enhance location-based features across various platforms. - Utilize Microsoft Azure Maps for incorporating rich mapping and location capabilities into solutions, benefiting enterprises and developers. - Collaborate on product innovation with Microsoft, utilizing AI capabilities to develop solutions for automotive, logistics, and mobility sectors. How can your business leverage AI-infused location technology to drive customer value and innovation? #LocationTechnology #AIInnovation #MicrosoftAzure #BusinessInsights #CustomerValue #InnovationDevelopment Learn more about this topic here: https://lnkd.in/eMaiEjWq At Grow Scale Win™, we use AI to enhance productivity and efficiency. The AI Growth System® provides a holistic approach to business growth with a personalized strategy and AI-powered tools for lead generation, nurturing prospects, and closing sales. Learn more at www.growscale.win. DM us with any questions.
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Avaya customers enable AI-powered features w/o a rip and replace – for example: orchestration, data analysis, and customer journey tools. Avaya also partners with leading AI companies (Google, Microsoft, Zoom) to provide "over-the-top" AI features. This allows for a best in class solution integrated to existing infrastructure. https://lnkd.in/gDnAa7r8
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"Employees can use Microsoft 365 Copilot to identify tasks from emails, chats, or calendar events, then rely on Moveworks to complete those tasks—such as submitting requests, resetting passwords, or updating systems—without breaking the workflow." 👀
Learn more about our partnership with Moveworks, a leading generative AI assistant for employee support, and explore a new integration that gives employees access to Moveworks as an agent within Microsoft 365 Copilot: http://msft.it/6013UByQl #Microsoft365Dev
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ICYMI: We partnered with Moveworks on a new integration that will allow employees to access the Moveworks AI Assistant within Microsoft 365 Copilot: https://msft.it/moveworks
Learn more about our partnership with Moveworks, a leading generative AI assistant for employee support, and explore a new integration that gives employees access to Moveworks as an agent within Microsoft 365 Copilot: http://msft.it/6013UByQl #Microsoft365Dev
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Top 10 Microsoft Copilot Features for Small Businesses By Dillon Gray, COO at IPT Harnessing AI for Business Growth In today’s fast-paced digital age, small businesses are constantly seeking innovative ways to streamline operations, boost productivity, and enhance customer experiences. Microsoft Copilot, a powerful AI-powered tool, offers a suite of features designed to empower small businesses to achieve these goals. Here are the top 10 Microsoft Copilot features that can revolutionize your business: https://lnkd.in/dYS3RH7v
