James McGillicuddy’s Post

Agentforce is really transforming the world of IT. I am continuously amazed by the pace of the Innovation.

#London-based Intryc (YC S24), founded in 2023, is reimagining customer support quality assurance with an AI-driven platform that automates traditionally manual QA processes. Backed by General Catalyst, scouts from Sequoia, Episode 1, and 500 Emerging Europe, this $3.1M seed funding round marks a pivotal moment in Intryc’s journey toward delivering exceptional customer service experiences. 💡 What makes Intryc transformative? ✔️ AI-Powered Automation: Streamlines the QA process, analyzing customer interactions across email, chat, and phone channels. ✔️ Actionable Insights: Provides real-time feedback and reveals trends for targeted agent improvement. ✔️ Time Efficiency: Reduces setup and management time by over 80%, freeing teams to focus on strategic tasks. ✔️ Scalability: Enables support teams to maintain consistency as operations grow without proportional resource strain. 🔑 Key Milestones & Goals: 👉 Total funding now stands at $4.2M. 💰 👉 Plan to enhance platform functionality with cutting-edge features. 👉 Expand market reach, targeting forward-thinking organizations seeking to modernize support workflows. 👉 Strengthen the team by hiring top talent in engineering, data science, and customer success. Intryc’s mission? Revolutionize how businesses approach QA, ensuring customer satisfaction and loyalty through consistent, scalable service quality. 💬 How is your organization leveraging technology to enhance customer support? Let’s discuss! #CustomerExperience #AI #QualityAssurance #FundingNews #Intryc https://shorter.me/0waEU

#London-based Intryc (YC S24), founded in 2023, is reimagining customer support quality assurance with an AI-driven platform that automates traditionally manual QA processes. Backed by General Catalyst, scouts from Sequoia, Episode 1, and 500 Emerging Europe, this $3.1M seed funding round marks a pivotal moment in Intryc’s journey toward delivering exceptional customer service experiences. 💡 What makes Intryc transformative? ✔️ AI-Powered Automation: Streamlines the QA process, analyzing customer interactions across email, chat, and phone channels. ✔️ Actionable Insights: Provides real-time feedback and reveals trends for targeted agent improvement. ✔️ Time Efficiency: Reduces setup and management time by over 80%, freeing teams to focus on strategic tasks. ✔️ Scalability: Enables support teams to maintain consistency as operations grow without proportional resource strain. 🔑 Key Milestones & Goals: 👉 Total funding now stands at $4.2M. 💰 👉 Plan to enhance platform functionality with cutting-edge features. 👉 Expand market reach, targeting forward-thinking organizations seeking to modernize support workflows. 👉 Strengthen the team by hiring top talent in engineering, data science, and customer success. Intryc’s mission? Revolutionize how businesses approach QA, ensuring customer satisfaction and loyalty through consistent, scalable service quality. 💬 How is your organization leveraging technology to enhance customer support? Let’s discuss! #CustomerExperience #AI #QualityAssurance #FundingNews #Intryc https://shorter.me/0waEU

Grow Your Freight Agent Business with AI Tools Today and Tomorrow

Grow Your Freight Agent Business with AI Tools Today and Tomorrow

AI integration in TMS platforms is allowing for real-time market rate analysis and automated quote generation.

Grow Your Freight Agent Business with AI Tools Today and Tomorrow

🚀 Game-Changer Alert! 🚀 Brinks Home has just announced early success with their groundbreaking partnership with Cresta, the end-to-end generative AI platform for contact centers. Imagine your security system customer service going from good to unparalleled. This collaboration is redefining efficiency and satisfaction in customer interactions. 🔒🌟 Discover more about this incredible partnership and how it’s setting new standards in security tech. 📰 Read the full story here: [Brinks x Cresta Partnership Success](https://lnkd.in/gepQU3W9) Intrigued by how AI can transform your business? Share your thoughts below! 👇

😍 𝐀𝐩𝐩𝐄𝐐'𝐬 𝐅𝐞𝐚𝐭𝐮𝐫𝐞d 𝐢𝐧 𝐋𝐢𝐯𝐞𝐦𝐢𝐧𝐭! 😍 We're thrilled to announce that AppEQ.ai is highlighted in Livemint's recent article, "𝐀𝐈 𝐢𝐧 𝐀𝐜𝐭𝐢𝐨𝐧: 𝐇𝐨𝐰 𝐒𝐭𝐚𝐫𝐭𝐮𝐩𝐬 𝐀𝐫𝐞 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐧𝐠 𝐨𝐧 𝐭𝐡𝐞 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦"! (link: https://lnkd.in/dqT3H6tZ) AppEQ.ai helps post-sales team like Account Management, Customer Success, and Customer Experience teams achieve excellence by: - 𝐄𝐦𝐩𝐨𝐰𝐞𝐫𝐢𝐧𝐠 𝐝𝐚𝐭𝐚-𝐝𝐫𝐢𝐯𝐞𝐧 𝐝𝐞𝐜𝐢𝐬𝐢𝐨𝐧𝐬 with real-time in-app Smart Workbench and not only get a complete customer view but also take proactive actions - 𝐏𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞𝐥𝐲 𝐚𝐝𝐝𝐫𝐞𝐬𝐬𝐢𝐧𝐠 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 needs with intelligent nudges that highlight critical signals. - 𝐁𝐨𝐨𝐬𝐭𝐢𝐧𝐠 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲 by eliminating context switching and delivering actionable insights directly within existing workflows. Do you work in a post-sales role? AppEQ.ai can help your team streamline workflows, increase customer satisfaction, and drive revenue growth.

When people think about agents, they often consider either human agents or AI agents, but not both. Great blog from David Egts on how MuleSoft enhances Agentforce for Service by enabling seamless handoffs to human agents, while integrating and automating processes across systems and teams.