Driving Strategic Flexibility: Unleashing the Power of Employee Engagement and Customer Experience for Business Recovery https://lnkd.in/djVZk4Ud Authors: Fahrul Riza Teofilus Teofilus Selpi Selpi 1 Department of Management, Faculty of Social and Humanities, Bunda Mulia Unversity, Jakarta, Indonesia 2 Teofilus, School of Management and Business Ciputra University, Surabaya, Indonesia 3 Department of Management, Faculty of Social and Humanities, Bunda Mulia University, Jakarta, Indonesia Abstract: In times of business adversity, the significance of Employee Engagement (EE) and Customer Experience Management (CEM) is often overlooked by companies. This study aims to investigate the roles of these factors in facilitating the Business Recovery (BR) of Small and Medium Enterprises (SMEs) in the post-COVID-19 era, with a particular focus on the food service sector. Data for this investigation was gathered through surveys and subsequently subjected to analysis using Maximum Likelihood - Structural Equation Model (SEM) estimation. The results indicate that Strategic Flexibility (SF) mediates the relationship between CEM and BR, while the mediation of EE to BR by SF was not confirmed. The study underscores the crucial role of CEM as a fundamental capability that supports SF, thereby expediting BR. Additionally, this research confirms the interplay between the Conservation of Resource Theory and the Broaden-and-Build (B&B) theory in the formation of a company's Dynamic Capabilities, which ultimately determine its performance. Limitations of this study include a restricted observation period at a single point in time, a lack of sample diversity, and the possibility of subjective responses from respondents during the questionnaire completion process. Keywords: Strategic Flexibility Employee Engagement Customer Experience Management Business Recovery Food service industry
ijms college of farabi’s Post
More Relevant Posts
-
From Employee Experience to Employee Activation: Empowering the Workforce for Greater Impact!!!! The global trend in HR is shifting from employee experience to employee activation, reflecting a deeper focus on engagement and empowerment. While employee experience emphasizes the overall journey of employees in an organization, employee activation goes beyond that by encouraging employees to take an active role in shaping their work environment and contributing to organizational success. Employee activation is about fostering a culture where employees are not just passive participants but are motivated, empowered, and equipped to act as ambassadors, innovators, and key contributors. This shift leverages technology, continuous feedback, and personalized learning to boost engagement, productivity, and a sense of ownership. It reflects a more proactive and dynamic approach to human resource management, aligning personal goals with organizational success. In multinational organizations, transitioning from employee experience to employee activation involves shifting focus from simply enhancing employees’ day-to-day experiences to actively engaging them as contributors to the company’s success. Here are some practical examples: 1. Unilever – Purpose-led Activation: Unilever moved from a focus on employee well-being and experience to empowering employees through its "Purpose Workshops." These sessions help employees discover personal purpose and connect it with their role in the company, making them more engaged and proactive in driving the company’s sustainability and growth goals. 2. Google – Innovation through Employee Activation: Google’s famous "20% time" policy encourages employees to spend 20% of their work hours on passion projects unrelated to their core job. This promotes a culture where employees feel empowered to innovate and create, fostering a sense of ownership and activation that has led to major product innovations like Gmail and Google Maps. Transitioning to this model allows HR to harness the full potential of the workforce, driving growth and innovation while creating more meaningful and impactful work experiences for employees. Happy Learning!!!!! 😊 👍
To view or add a comment, sign in
-
The Employee Experience Index: A Key #HR Metric for 2025 Let us consider the Employee Experience Index (EEI) as a pivotal metric for 2025. Imagine an organization where every facet of the employee journey is meticulously tracked and enhanced. This is not a vision, but one that can be captured as shared. Start with Integrated Feedback Systems that capture valuable insights from various touchpoints like onboarding, performance reviews, and exit interviews. Layer on Experience Analytics to turn this data into actionable trends and insights. Then, imagine designing Personalized Interventions that address the unique needs of your workforce, from targeted training programs to wellness initiatives. This continuous loop of Monitoring and Adjustment ensures that strategies evolve with the changing needs of your employees. Finally, ensure Leadership Alignment and Accountability. When senior leaders are genuinely committed to improving the employee experience, it creates a ripple effect throughout the organization, leading to higher engagement, satisfaction, and a happier thriving workplace. By implementing the Employee Experience Index, #CHROs can lead their organizations where every employee feels valued, heard, and engaged. This is a connected leadership approach that truly makes a difference in happier, healthier more productive workplaces, through aligned informative data. I would be interested to hear from #HR leaders in the room. Will this model work and are there challenges in adopting this? You can dive deeper into employee engagement beyond engagement here: https://lnkd.in/dnkF_75M
To view or add a comment, sign in
-
Employee engagement has always been key to organizational success, but traditional approaches often fall short. Enter AI—a game-changer in understanding, supporting, and nurturing your workforce. 🤖 Don't miss our recent blog where we explore how AI is reshaping engagement strategies: 💡 Providing personalized insights into motivation and satisfaction 📊 Offering predictive analytics to address challenges before they arise 🤝 Enhancing connections without replacing the human touch Ready to discover how AI can boost engagement and create a more supportive workplace? 👉 Read the blog here: https://hubs.ly/Q02_B8cD0 #AIinHR #EmployeeEngagement #FutureOfWork #ArtificialIntelligence
To view or add a comment, sign in
-
Ever wondered how to capture true peoples' engagement? 🚀 Elevate Your Organization's Performance with VirtlX 🚀 In today's dynamic business landscape, nurturing a positive employee experience is paramount for organizational success. Research shows that organizations with engaged employees outperform those without by a staggering 202%! But how can you ensure your team stays motivated, connected, & empowered? Introducing VirtlX.com – Your Ultimate Engagement Platform! VirtlX revolutionizes the way organizations unite employees & engage customers, all within one powerful workspace. Say goodbye to juggling multiple tools & hello to streamlined efficiency & enhanced performance. What Sets VirtlX Apart? 🔍 Immediate Insights: Gain actionable insights instantly to drive significant improvements in operations, saving valuable time & resources. 🎯 Efficiency Enhancement: Utilize pre-built tools to assess employee & customer sentiment, eliminating cumbersome spreadsheets & documents. 📊 Comprehensive Employee Insights: Dive deep into employee engagement, satisfaction, & wellbeing with unique features like pulse surveys, 360˚ reviews, & more – all within a single platform. 🔄 Streamlined Appraisals: Conduct swift employee appraisals, reducing time & effort while fostering continuous growth & development. 🤝 Organizational Alignment: Break down silos with upward feedback tools, promoting better communication & collaboration across your organization. 📨 Ease of Feedback: Gather company-wide sentiment effortlessly, simplifying the feedback process for both employees & customers. 🎓 Tailored Training: Access bespoke employee training material, ensuring programs are customized to meet your organization's specific needs. 📈 Holistic Development: Identify skills gaps and evaluate competencies to facilitate continuous employee growth & development. 🧠 VirtlX AI: Leverage advanced AI capabilities to detect mood patterns & predict future trends, empowering proactive decision-making. 💬 Easy Communication: Seamlessly connect with your team using built-in email & text communicator, ensuring effective communication at all times. 🔒GDPR Compliance: Rest easy knowing VirtlX is GDPR compliant, safeguarding customer data & enhancing trust in data handling practices. Why VirtlX? In a world where data is king, VirtlX offers a single platform solution, saving you time, money, & hassle. Say goodbye to scattered tools & hello to a unified workspace that provides a snapshot view of your business, inside and out. Research shows that organizations with engaged employees achieve nearly three times the revenue growth, eleven times the profit margin, & two times the return on equity compared to global averages. Leverage VirtlX to cultivate a dynamic people experience. Ready to transform your organization into a global high-performer? Get started with VirtlX today! #EngagementPlatform #EmployeeExperience #CustomerEngagement #WorkplaceInnovation #VirtlX
To view or add a comment, sign in
-
Yesterday, I came across an intriguing story from Axonify, a global leader in frontline learning and workforce productivity. They have launched a unified solution through a single platform aimed at addressing traditional LMS limitations and ineffective engagement technology. This innovation empowers HR, Operations, and Logistics teams in any organization. According to a recent study by Gallup, employee engagement has seen a decline, with only 32% of full- and part-time employees feeling engaged at work compared to previous years. This trend highlights the pressing need for new solutions that can effectively engage workforces. Axonify's focus on microlearning for employees and enhancing engagement seems timely, especially with 85% of frontline corporate leaders planning to increase their investment in employee engagement. Organizations are actively seeking ways to better engage their employees, and innovative solutions like Axonify's unified platform offer promising avenues for growth. What are your thoughts on this innovative approach to employee engagement? How do you think such solutions could benefit your organization's growth and development? #EmployeeEngagement #WorkforceProductivity #Innovation #Axonify #HR #Operations #Logistics #GallupStudy
To view or add a comment, sign in
-
🌟 Proactive employee experience management isn’t just a strategy—it’s a game-changer for building a resilient workforce. In Andrew Hibschman, MA’s latest blog, he outlines how organizations can shift from reactive to proactive approaches to fostering employee engagement and well-being. Some core takeaways: ✅ Early intervention leads to higher retention. ✅ Personalized support helps employees grow. ✅ Proactive management drives better long-term outcomes for both employees and companies. Read the full blog to learn how investing in the employee experience can shape your company’s future! #EmployeeExperience #HRTech #Leadership #TalentManagement #WorkplaceCulture #ProactiveManagement #SkillCycle Big thanks to Andrew for leading the conversation on the importance of proactive employee experience management! https://lnkd.in/eAgA8rtG
To view or add a comment, sign in
-
Boosting employee engagement is key to creating a thriving workplace culture. This Forbes article explores six time-tested principles to help organizations achieve higher levels of employee satisfaction and productivity. From fostering open communication to empowering employees with purpose-driven goals, these strategies address the core needs of a modern workforce. Whether you're a leader aiming to inspire your team or an HR professional striving to improve workplace morale, this resource offers actionable insights to cultivate a motivated and committed workforce. Discover how principles like recognition, growth opportunities, and meaningful work can transform engagement levels in your organization. When employees feel valued, connected, and aligned with the company’s mission, they’re more likely to go the extra mile. Take a step toward enhancing your workplace today—check out these proven strategies and start fostering a culture where employees thrive! #EmployeeEngagement #WorkplaceCulture #Leadership #TeamMotivation
To view or add a comment, sign in
-
Did you know that companies with highly engaged employees outperform their competitors by 147% in earnings per share? According to Gallup, this staggering difference highlights the critical role employee engagement plays in driving business success, especially in industries like Facility Management where frontline workers are the backbone of operations. But how can FM companies boost engagement in their diverse, often dispersed workforce? This is where Actimo steps in. Actimo's mobile-first platform is revolutionizing employee engagement in Facility Management: 🔹 Instant Communication: Connect HQ with frontline staff across all locations 🔹 On-the-Go Learning: Provide easy access to training and SOPs via mobile devices 🔹 Streamlined Operations: Simplify task management and reporting for field teams 🔹 Recognition & Feedback: Foster a culture of appreciation with built-in recognition tools By bridging the engagement gap, Actimo doesn't just improve employee satisfaction - it directly impacts your bottom line. FM companies using Actimo report: ✅ Increased operational efficiency ✅ Improved safety compliance ✅ Enhanced service quality ✅ Higher employee retention rates Is your Facility Management company leveraging the power of engaged employees to outperform competitors? Let's discuss strategies in the comments! https://lnkd.in/dHKMJECD #FacilityManagement #EmployeeEngagement #BusinessPerformance #Actimo
To view or add a comment, sign in
-
AI at work: Moving forward with employee engagement While AI has the potential to revolutionize employee engagement, we should realize this potential requires thoughtful implementation, ethical considerations, and a human-centric approach. By leveraging #AI responsibly and strategically, organizations can create #workplaces where employees are not only productive but also fulfilled and motivated, driving sustained organizational success in the digital age. #kellyocg
To view or add a comment, sign in
-
🌟 𝗨𝗻𝘃𝗲𝗶𝗹𝗶𝗻𝗴 𝘁𝗵𝗲 𝗙𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝘄𝗶𝘁𝗵 𝗥𝗲𝗮𝗹 𝗢𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲! 🌟 At 𝐂𝐁𝐕 𝐆𝐫𝐨𝐮𝐩, we’re always at the forefront of the latest trends in employee engagement. 🚀 We're excited to introduce a groundbreaking approach in collaboration with our esteemed partner, 𝐏𝐚𝐜𝐞-𝐎𝐃 𝐒𝐢𝐧𝐠𝐚𝐩𝐨𝐫𝐞: the "𝐑𝐞𝐚𝐥 𝐎𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞", to bring this product to Vietnam. In today’s dynamic business landscape, organizations are shifting from merely measuring customer satisfaction to creating unparalleled customer experiences. This transformative philosophy is now being applied to employee engagement. Imagine HR professionals being more proactive, innovative, and effective in delivering exceptional employee experiences. That’s the power of the "𝐑𝐞𝐚𝐥 𝐎𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞." 💡 𝐖𝐡𝐲 𝐭𝐡𝐢𝐬 𝐦𝐚𝐭𝐭𝐞𝐫𝐬: Enhanced Proactivity: HR teams can anticipate and meet employee needs more effectively. Innovative Engagement: Crafting unique, memorable experiences that resonate deeply with employees. Superior Retention: Building a workplace culture where employees feel valued and motivated. Join us in embracing this innovative approach and stay ahead in the realm of employee engagement. Curious to know more about how "𝐑𝐞𝐚𝐥 𝐎𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞" can transform your workplace? Connect with us and Pace-OD Singapore to explore this exciting journey! #EmployeeEngagement #RealOrganizationExperience #HRInnovation #EmployeeExperience #CBVGroup #PaceODSingapore 📧 Get in touch: For more details, reach out to us at [email protected] - we’d love to hear from you! https://lnkd.in/gSfbBhn
To view or add a comment, sign in