GraphiteRx’s Post

Here’s 8 things I evaluate when interviewing a customer success manager: Call points: Are they comfortable calling into C level execs? Do they have smb, mid-market, or enterprise experience? Industry experience? Saas, fintech, healthcare, etc.  Do they have experience upselling? (If applicable) What is their average book of business?  What is their average number of clients? Do they service 10 enterprise clients or 150 smb clients? Tools: are they comfortable using tools like salesforce and zendesk.  Do they have a strong phone presence? #hiring #recruiting #customersuccess

#hiring Manager, Customer Success Utilization Manager - East, Los Angeles, United States, $152K, fulltime #jobs #jobseekers #careers $152K #LosAngelesjobs #Californiajobs #HealthcareMedical Apply: https://lnkd.in/g3NWCGJu I. Job Purpose and Core Tasks The Manager, Customer Success Utilization plays a critical role in: 1

Happy Tuesday LinkedIn! After you're done voting, take a gander at this...! 🚀 Zencity is hiring an Enterprise Customer Success Manager! 🚀 Ideal candidates should excel at driving day-to-day strategic value for public sector customers in state, local, and public safety governments while executing on long-term value. Here’s what stands out about this role: 💡 Strategic Advisor & Relationship Builder: Act as a trusted advisor for government leaders and agencies, providing guidance that delivers real impact. We don't just knock out tasks, we're partners and collaborators with our government customers. 🎯 Long-Term & Short-Term Focus: Able to deliver immediate client value while developing strategies aligning with long-term data-driven goals for better resident engagement and city life improvement. Our customers are mission-driven to build better trust and community, so are we. ⭐ Autonomous and Collaborative: Take ownership of a high-touch book of business, thriving in a proactive role that’s both independent and cross-collaboratively team-oriented. You've got a team and company to support you, and you're positioned to be driving. If you’re excited about government, leveraging data and relationships to improve government trust and satisfaction, and have 7+ years in customer success or similar fields, check it out! ✨ Link to apply for the role is in the comments below ✨ Let me know if you have any questions! #govtech #saas #customersuccess

What to Look for in a Customer Success Candidate? 🕵️♀️✨ Hiring a Customer Success Manager? Here’s your checklist! ✅ 🔍 Metrics Mastery : Can they talk about activation, CSAT, TTV, and churn? 📊 🔍 Strategic Thinker : Do they connect their role to revenue and profitability? 💡 🔍 Problem Solver : Have they tackled customer success challenges before? 🛠️ 🔍 Communicator : Can they work cross-functionally with ease? 🗣️ 🔍 Customer-Centric : Do they genuinely care about customer success? ❤️ #HiringTips #CustomerSuccess #TeamBuilding #BusinessGrowth #CSM #BusinessInsights #EntrepreneurTips #NextLevelSuccess Feel free to share these posts on LinkedIn, Twitter, or any other platform to attract top talent and engage your audience! 🎉🚀

Hello to my Texas network and SaaS GTM folks 👋 #jobalert If you're a builder type and a greenfield opportunity with a mission gets you stoked, check out this Enterprise Sales Director role with Gorilla - Energy data applications - leading the US market expansion, building the strategy, and breaking new ground as a player/coach leader, hiring the team as you go. Bonus: when you visit headquarters in Antwerp, I'll trade you luxe Belgian chocolates for fresh corn tortillas. Deal? We need someone with market launch experience (zero to $10M ARR) who gets long enterprise SaaS cycles (deals from $500K - $2M). This, indeed, is not your first rodeo (sorry, couldn't help it). I'm 3 weeks into my role working with VP Revenue Ryan Tutt and having a heck of a lot of fun. There's plenty to build with a collaborative and mission-driven team. That feeling when you wake up in the morning excited to get cracking just can't be beat. Happy to chat if you think your experience is a match. Job description in the comments. #sales #enterprisesales #saas #texas #gtm

Last but not least... Account Management Executives: What Sets You Apart in Tech? 📈 **Why Recruiters Value Account Management Executives** 🌟 In tech companies—whether product-driven or client-based—**Account Management Executives** are critical to scaling business and ensuring client satisfaction. From a recruiter’s perspective, here’s what stands out: 📦 **Product-Driven Companies**: - **Customer Success Focus**: Account managers here must excel at building strong relationships that lead to customer retention and increased product adoption. - **Long-Term Impact**: Demonstrate how you've evolved the client journey, ensuring value at every stage while increasing user satisfaction. 🔧 **Software Development Companies**: - **Growth Mindset**: It’s not just about maintaining accounts—it’s about driving **growth**. How have you upsold additional services or cross-sold across different departments? - **Business Development Synergy**: Recruiters love seeing a dual focus on maintaining relationships and **identifying new revenue opportunities** within existing accounts. 🔥 **Recruiter Tip**: When discussing your achievements, frame them in terms of revenue, retention rates, and the ability to turn clients into advocates for your company. #AccountManagement #ExecutiveLeadership #RecruiterInsights #ClientGrowth #CustomerSuccess

When is the right time to hire a Customer Success Manager? Too early, and you might not have enough customers to justify the role. Too late, and you’re already losing customers who could have been saved. Here’s when to seriously consider hiring a CSM: 🚀 You’ve hit product-market fit, and retention is now a key priority. 📉 Customers are churning because they’re not seeing enough value. 📈 Your sales team is closing deals, but customer adoption is lagging. 💰 You want to drive expansion revenue through upsells and cross-sells. 📊 You need structured onboarding, engagement, and advocacy programs. A Customer Success Manager isn’t just there to reduce churn—they’re a revenue driver. They ensure customers see long-term value, increasing retention, satisfaction, and expansion. If you’re scaling your SaaS business, don’t wait until churn becomes a crisis. Hire early, and set your customers—and your company—up for success. What’s your take? When do you think a company should hire its first CSM? #CustomerSuccess #CSM #SaaS #CustomerRetention #Growth #B2B #CustomerExperience #ScalingSaaS

New job alert! MNTN is hiring a Customer Success Operations Manager! Learn more about the role in the first comment.

Beyond finding and closing deals, a role in tech sales can be a gateway to numerous other positions within a tech company which might better align with ones goals and needs. The most common ones are: 1) Sales Leadership: As soon as reps get really good at their own roles, they often get advanced into sales leadership positions such as Sales Manager, Director of Sales, or even Vice President of Sales. 2) Customer Success: Customer success roles allows sales professionals to continue nurturing these relationships post-sale, ensuring customer satisfaction, retention, and upsell opportunities. 3) Sales Operations: Tech sales professionals with strong analytical and organizational skills can excel in these roles, streamlining workflows and implementing tools to enhance sales efficiency. 4) Account Management: Transitioning into account management roles allows sales professionals to take ownership of key client relationships, serving as the primary point of contact for ongoing support, upselling, and cross-selling opportunities. 5) Partnerships: Tech companies often rely on strategic partnerships and alliances to expand their reach and offerings. What did we miss? #TechSales #CareerGrowth #TechIndustry

If you are creating your first #salesenablement team as a #sales executive and are speaking to the c-suite... You want to communicate 4 things: 1. Strategic Impact 2. Long term investment 3. The value prop of hiring a Director 4. Addressing their concerns Hundreds of your peers read exactly how to do that in this mornings "Love, Enablement" Newsletter. Get all of the details here: bit [DOT} ly/SENewsletter-1