Fernanda Bigolin, Ph.D’s Post

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High-Reliability Organizations - HRO | Healthcare Interoperability | Safety Culture | Patient Safety | Digital Health | AI | Linkedin Creator

100% satisfaction in birth metrics! What is the secret? Cleveland Clinic achieved 100% satisfaction across five birth metrics, a notable feat that Becker's Hospital Review highlighted. Cleveland Clinic adopted TeamBirth in October 2022. TeamBirth is a care delivery model jointly created in 2021 by Harvard Pilgrim Health Care, Ariadne Labs and UMass Memorial Health. It emphasizes routine check-ins with all patient care team members and family at key points to streamline communication about birth preferences and patient status, using a whiteboard as a key tool. Since adopting it, the health system saw the rate of C-sections for Black mothers go down from 41% to 22%. Rates also improved for white mothers, dropping from 27% to 23%, bringing the outcomes for its patient populations to a more equitable level. ▶ Satisfaction went up across five categories in 2022 to a perfect 100% for: ➡ Friendliness/courtesy of the unit — up 10% from 2022. ➡ Staff concern, information about progress and baby’s condition — up 12% from 2022. ➡ Nurse promptness in responding to patient call — up 12% from 2022. ➡ Nurse's attitude toward patient requests — up 13% from 2022. ➡ Doctor and staff working together during birth — up 15% from 2022. Patient satisfaction grew by 23% — from 72% in 2022 to 95% in 2024 — for how well they felt Cleveland Clinic managed their pain during labour. Transparent communication is important to promoting safety and reliability in high-risk organizations. ♻ How is the communication in your organization? #healthcare #communication #reliability

Kathryn Colson

Director, Quality Management

8mo

Thanks for posting Fernanda Bigolin, Ph.D! I missed this and hope the TeamBirth model is applied more widely...with similar impact in overall labor and delivery-related performance AND reduced race-based outcomes disparities. The important test will be replicating results in other care delivery organizations and settings Do you agree, Elizabeth Howell MD, MPP?

Carolina Diniz

Mentora em Segurança do Paciente | Ajudo na Reestruturação do NSP para cuidado efetivamente seguro, estratégias consistentes e sustentáveis e foco no futuro da saúde | Enfermeira | Palestrante | Treinamentos | Qualidade

8mo

Excelente! A Cleveland Clinic sempre sendo um exemplo para o melhor cuidado ao paciente

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