I advise a few early stage GTM execs at tech companies, and probably the most common problem is this (and this isn't just about tech, this applies broadly): Focus. Here's an example of how it goes: Them: We've got SMB customers but enterprise aspirations. Me: Is the product built for the enterprise? Them: Recently, yes. Me: Do you have any enterprise customers? Them: Yes, 20. Me: Are they paying for it? Them: Yes, we're getting upwards of 7 figure deals on 3 year terms. Me: That says a lot-- you've got a repeatable sales motion. Why are you still selling to SMBs? Them: We get a lot of leads like that, and it's hard to say no to a quick close. Me: How much work does it take to service those SMBs? Them: A TON. They have no process for adoption or even people to use it. Plus, there's no expansion upside. Me: What type of company is the CEO telling the board she's trying to build? Them: An enterprise SaaS company-- and that's what the sole focus of the product team is. Me: Why are you not focusing exclusively on selling to the enterprise customer? Do you even really want the SMB customer? Them: Good question. Me: If you focused on that, wouldn't you also be more capital efficient? Would it increase your sales productivity? And let's not forget that sneaky cost to service the customer that's happening with SMBs. You might be actually losing money on them. Them: I think we need to focus or GTM effort. End scene. For my company, I'm focusing on one grape variety (Sauvignon Blanc, or Sauvy B as some cool kids say). You can buy it directly from our website, or it'll be available in very limited geographic locations (Cape Cod, Islands, the Hamptons). All about the focus. #gtmadvice #marketing #b2b #wine
Good insight!
Ex-Accountant l Hospitality & Events, Sponsorship Consulting
5moOut of curiosity, why Sauvy B??