Eternal source of confusion in India SaaS. Terms like SMB, mid-market and enterprise are used pretty casually. Putting out a version here and inviting opinions from founders & investors on how they see the breakpoints between segments. US: SMB (upto $250mm in annual revenue), mid-market/commercial ($250mm-$1B), enterprise ($1B+). India: S (upto 10cr), MB (upto 250cr/$30mm in annual revenue), mid-market (250cr-1000cr, upto $150mm), enterprise (1000cr+/$150mm+) (note the breakpoints between segments are much lower in India and not comparable to the US)
I find number of employees to much more appropriate than revenue. Its hard to know how much revenue a private company has. SMB: Usually sub 500 EEs. Mid market 500-2000. Ent 2k+(more sophisticated companies have a larger threshold for Ent), definitions vary for everyone but that is a rough rule of thumb.
This is very pragmatic segmentation! I think the break points occur as more decision making points emerge - and the selling process approaches a more orthodox enterprise motion. For Indian Cos - 30M USD revenue (perhaps a little lower) is a reasonable threshold for clear champion - sponsor - economic buyer personas to start precipitating
Great insights Dev Khare on revenue thresholds and market segmentation in the US and India! Understanding these differences can significantly impact go-to-market strategies for SaaS companies. In India, lower breakpoints require tailored pricing and product features to meet the needs of smaller businesses. Aligning sales and marketing efforts based on these segments is key to resonating with each unique segment. Also, when you add (as rightly mentioned by Sandeep Mathur) the additional flavours of market segments & multinational subsidiaries, you create something called as addressable market.
Dev Khare US is bang on. India is nuanced, as usual, what you have provided is a good start however you want to look at IT budgets and industries before constructing a GTM/ territories. Indian companies in retail / manufacturing have far lesser $ budgets vs banking, services, digital natives and then there are multinational subsidiaries, most don’t buy in India and work through global contracts.
What makes this even more intriguing is when Global Accounts are classified as Enterprise in one region but SMB in another (based on annual spend). Ensuring consistent engagement across these accounts while managing cost of sale effectively is a fun challenge.
Great points, Dev! It's super interesting how 'big' or 'small' a company is depends on where you're looking from. 🌏 Makes you think about how startups scale differently across borders. Curious to know if anyone's found any one-size-fits-all strategy for crossing these segments or if it's all tailor-made.
Can you use the same definition of India for Middle East also?
For India, I think it is worth adding one more category - "Large Enterprises" to cover the biggies (ICICI, Reliance, HDFCs of the world) as they are very different from 1000 crore company and selling to them is also different. :) What you think?
Partner at Lightspeed | Investor in software/digital startups originating in India/SE Asia
8moAsking SaaSBoomi and Avinash Raghava in case SaaSboomi has a definition for their playbooks. 🙏🏽