Colin Walsh’s Post

In collaboration with Engage media, the 'UK CX Report' explores the current challenges impacting customer behaviours. 🔍 Using the Ipsos Forces of CX framework, we've evaluated customer perceptions across diverse industries. From the outstanding to the forgettable, we've spotlighted it all. What this report delivers: ✅ Gain invaluable insights into how brands are meeting customer needs. ✅ Compare CX performance across sectors for groundbreaking cross-industry learning. ✅ Discover opportunities to elevate experiences and enhance key metrics. ✅ Enrich customer journeys with essential functional and emotional elements for stronger brand-customer relationships. Download the report to support your business case in delivering what customers require across products, services, journeys, and channels. Link: https://lnkd.in/enYakqsA

In collaboration with Engage media, the 'UK CX Report' explores the current challenges impacting customer behaviours. 🔍 Using the Ipsos Forces of CX framework, we've evaluated customer perceptions across diverse industries. From the outstanding to the forgettable, we've spotlighted it all. What this report delivers: ✅ Gain invaluable insights into how brands are meeting customer needs. ✅ Compare CX performance across sectors for groundbreaking cross-industry learning. ✅ Discover opportunities to elevate experiences and enhance key metrics. ✅ Enrich customer journeys with essential functional and emotional elements for stronger brand-customer relationships. Download the report to support your business case in delivering what customers require across products, services, journeys, and channels. Link: https://lnkd.in/dDPX2mrU

In collaboration with Engage media, the 'UK CX Report' explores the current challenges impacting customer behaviours. 🔍 Using the Ipsos Forces of CX framework, we've evaluated customer perceptions across diverse industries. From the outstanding to the forgettable, we've spotlighted it all. What this report delivers: ✅ Gain invaluable insights into how brands are meeting customer needs. ✅ Compare CX performance across sectors for groundbreaking cross-industry learning. ✅ Discover opportunities to elevate experiences and enhance key metrics. ✅ Enrich customer journeys with essential functional and emotional elements for stronger brand-customer relationships. Download the report to support your business case in delivering what customers require across products, services, journeys, and channels. Link: https://lnkd.in/e6CFfr79

Get key insights in our new 2024 State of CX Report! CX can make or break your business, so it’s crucial to stay on top of the trends. Get our new report to transform CX with the latest stats and insights! You’ll learn: 📈Exclusive new market stats and CX trends 🔮5 key insights shaping customer experience  🚀How to evaluate and grow your CX strategy Download your copy today: https://lnkd.in/gT7_y3RG

NICE crunched the numbers, and the results are in: customer sentiment directly correlates with brand value. See more insights from the largest CX dataset. Download The State of CX report: https://bit.ly/3YNSGe8 #CustomerExperience #ArtificialIntelligence

Our survey with Morning Consult uncovers key generational shifts in customer preferences and how AI can help brands stay ahead 👉 zm.me/MC-Gen-Report In this report, you'll find: ✅ Detailed generational insights and analysis of their implications for CX strategy ✅ Data-driven takeaways to help enhance brand loyalty and customer satisfaction These insights remain just as crucial today in shaping CX strategies that drive loyalty and satisfaction. Take a sneak peek of the report ⬇️

Is your business ready to excel in customer experience? 📈 Annual Surveys are becoming a thing of the past and it is recognised by those that really understand CX that this type of survey is more transactional than transformational. Don't get me wrong, there is still a place for them but additionally, customers expect businesses to listen, respond, and adapt instantly in the fast-paced digital age. This is the challenge or rather, the opportunity. With insight6, you’ll gain actionable insights that put you ahead of the curve and enhance your customer interactions. Curious how? Check out our latest blog for all the details: [link in comments] 💡 #CustomerExperience #RealTimeFeedback #BusinessGrowth #insight6 #Norfolk

𝗠𝗲𝗮𝘀𝘂𝗿𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝘀𝗻’𝘁 𝗷𝘂𝘀𝘁 𝗮𝗯𝗼𝘂𝘁 𝗰𝗼𝗹𝗹𝗲𝗰𝘁𝗶𝗻𝗴 𝘀𝗰𝗼𝗿𝗲𝘀; 𝗶𝘁’𝘀 𝗮𝗯𝗼𝘂𝘁 𝘁𝘂𝗿𝗻𝗶𝗻𝗴 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝗶𝗻𝘁𝗼 𝗮𝗰𝘁𝗶𝗼𝗻 𝘁𝗵𝗮𝘁 𝗱𝗿𝗶𝘃𝗲𝘀 𝗺𝗲𝗮𝗻𝗶𝗻𝗴𝗳𝘂𝗹 𝗰𝗵𝗮𝗻𝗴𝗲.   Customer insights are one of the most valuable assets you have.💎    They tell a story, not just about where you are succeeding, but also where opportunities for growth and improvement exist. When feedback is carefully listened to, analysed, and acted upon, it transforms from data into the foundation for innovation, trust, and loyalty.   As CX professionals, let’s challenge ourselves to look beyond the numbers. Are we closing the feedback loop effectively? Are we using customer insights to solve recurring pain points, strengthen emotional connections, and create lasting value?   Let’s reimagine CX measurement as a dynamic tool for transformation. What are your thoughts on using feedback to fuel change?   #CXMeasurement #CustomerFeedback #ActionableInsights #CustomerCentricity

Measuring customer experience isn’t just about the score🔢 What can you really do with a score? 🤷♂️ It becomes just an internally focused number#️⃣ 💙🩵💙 The true value lies in using customer feedback to CONTINUOUSLY IMPROVE and DO BETTER for your customers. 🔎📈

🚀 Turning Customer Journeys into Real Results 🚀 Is your organisation ready to connect the dots across every customer touchpoint? Join me for an interactive roundtable at the Customer Engagement Summit on leveraging the customer journey to drive actionable business outcomes. In this session, we’ll discuss how to break down silos, integrate feedback and digital behaviour insights, and foster a customer-first mindset across your teams. Discover practical strategies to strengthen loyalty, enhance CX, and drive growth. Let’s reimagine the journey together—don’t miss this opportunity to learn from industry leaders!