Explore Microsoft's 2023 Work Trend Index

Becoming a Frontier Firm Intelligence on tap is when intelligence becomes a utility. Microsoft 2025 Annual Work Trend Index reveals a seismic shift: AI is no longer just a tool–it’s a teammate. “Intelligence on tap” is transforming how we scale, strategize and solve. 📊 82% of leaders say this is a pivotal year to rethink strategy. 📉 Yet 80% of the workforce feels maxed out. The solution? Digital labor that fills the capacity gap and frees humans to focus on what we do best: creativity, judgment, and innovation. 💡 The future belongs to those who separate knowledge workers from knowledge work! #AI #FutureOfWork #AITransformation #Leadership #WorkTrendIndex #MicrosoftAI

Microsoft's 2025 Work Trend Index surveyed 31,000 knowledge workers in 31 countries and found that the workplace is changing significantly. The research shows a growing "capacity gap," with 80% of workers saying they do not have enough time or energy for their tasks. At the same time, 53% of leaders think productivity needs to improve. This gap is pushing organizations to become what Microsoft calls "Frontier Firms." These companies use AI agents as digital teammates instead of just tools. AI evolves through three phases: first as an assistant, then as a collaborative team member, and finally as an autonomous entity under human guidance. Early adopters report strong results, with 71% of Frontier Firm workers seeing their companies thrive, compared to 37% globally. This shift requires significant investment in upskilling, with 47% of leaders prioritizing AI training and 78% considering new AI-focused roles. The key challenge is finding the right balance between human oversight and automation. What are your thoughts on this shift? Are you noticing similar trends in your industry? Most of the use cases I have encountered are in the early stages of assistance. It will require a significant change for AI agents to evolve into collaborative team members, but that possibility is on the horizon. Full report: https://lnkd.in/e53bwGmU #FutureOfWork #AI #Leadership #WorkplaceTransformation #DigitalStrategy

The initial steps of automating our workflows have officially begun, with Microsoft. Hoping for a significant shift towards enhanced productivity, reduced manual work and smart decision making with AI across our operations.

🌐𝐀𝐈 𝐢𝐬 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐢𝐧𝐠 𝐫𝐞𝐚𝐥 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲 𝐠𝐚𝐢𝐧𝐬… 𝐛𝐮𝐭 𝐭𝐡𝐞 𝐭𝐫𝐮𝐭𝐡 𝐢𝐬, 𝐢𝐭’𝐬 𝐬𝐭𝐢𝐥𝐥 𝐧𝐨𝐭 𝐞𝐧𝐨𝐮𝐠𝐡. The pace of business is moving faster than the way we work, and simply plugging AI into outdated systems won’t cut it. What we really need is a shift in how we think about work itself. Microsoft’s latest Work Trend Index puts it plainly: 𝘐𝘵’𝘴 𝘵𝘪𝘮𝘦 𝘵𝘰 𝘳𝘦𝘥𝘦𝘧𝘪𝘯𝘦 𝘬𝘯𝘰𝘸𝘭𝘦𝘥𝘨𝘦 𝘸𝘰𝘳𝘬. 𝘕𝘰𝘵 𝘫𝘶𝘴𝘵 𝘣𝘺 𝘭𝘢𝘺𝘦𝘳𝘪𝘯𝘨 𝘰𝘯 𝘵𝘰𝘰𝘭𝘴 𝘣𝘶𝘵 𝘣𝘺 𝘳𝘦𝘪𝘮𝘢𝘨𝘪𝘯𝘪𝘯𝘨 𝘵𝘩𝘦 𝘸𝘰𝘳𝘬 𝘸𝘦 𝘢𝘤𝘵𝘶𝘢𝘭𝘭𝘺 𝘥𝘰. Humans bring #creativity, #judgment, and #empathy. But too often, we’re buried in inboxes, formatting files, or copying numbers from one system to another. We weren’t meant to work like that. The next leap forward won’t come from sending faster emails or writing more reports. It will come from #building and #managing intelligent #agents that take care of the repetitive, freeing us up to #think, #create, and #lead. It’s a shift as big as the web or mobile eras. Just as before, the first to adapt will lead the future! 🤔 https://lnkd.in/dDY7mTaZ #FutureOfWork #AITransformation #HumanCenteredWork #DigitalWorkplace #MicrosoftAI #WorkLab #CareerTrends #KnowledgeWork

Over the past two months, we have facilitated strategic planning sessions with clients across Australia..... yup AI is at the top of the conversation but with a limited vocabulary to map into tangible objectives. The Microsoft 2025 Work Trend Annual Index is a great read to help build a deeper understanding of how models such as agentic AI will greatly shift operating models, roles and ways of working in the next 12 months. Of course each day we learn more as the tech evolves and we are seeing fundamental shifts emerge in how teams are formed, multi-functional process maps where AI can complete tasks in multiple swim lanes unlike humans and a new skill-base emerging that investment needs to start on to develop the workforce of the future. It is shaping up to be one hell of a year FY26. I look forward to hearing your objectives as well!

We’re live in London today with Microsoft, engaging with local government leaders from across the capital to explore how Microsoft Copilot and Copilot Agents can help authorities work smarter, not harder. From frontline services to back-office operations, local councils are under constant pressure to deliver more with fewer resources. Today’s event is all about reimagining service delivery with AI, reducing admin, unlocking data insights, and empowering teams to focus on what matters most: delivering impact for communities. 💡 At CPS, we’re helping local authorities deploy AI securely and effectively, with use cases ranging from case management and citizen engagement to finance and HR automation. If you're exploring what AI could do for your team, regardless of the sector, we’d love to share ideas, use cases, and success stories. 📩 Reach out at Hello@cps.co.uk More on our work with councils: https://lnkd.in/e2utX8AK #MicrosoftCopilot #CopilotAgents #LocalGovernment #PublicSectorAI #DoMoreWithLess #DigitalTransformation #AIforGood #ModernWorkplace #PowerPlatform #CPS #MicrosoftUK

“I’ve already taken care of that.” That’s how my new colleague greeted me on Monday morning – a custom-built AI agent that scans our editorial landscape, identifies coverage gaps, and suggests high-potential topics before I’ve even had coffee. No future scenario. Just what’s already possible. At the Leaders Connect side event of the Google Cloud Summit in Düsseldorf, I spoke about Agentic AI – systems that don’t just respond, but act. They take goals, not prompts. They navigate ambiguity, coordinate tools, and suggest decisions. 👉 One agent monitors EU regulations and proposes compliance actions. 👉 Another analyzes geopolitical risks and creates a tailored strategy brief. 👉 Or it supports content decisions based on relevance, traffic signals, and audience needs. It’s not about magic. It’s about architecture: Agentic meshes. Role-based task boundaries. Explainability protocols. And new questions for leadership: What do I delegate? What remains mine? How do I stay accountable without micromanaging? We’re not witnessing the rise of “superintelligence” – we’re seeing tools become teammates. Which raises a different question: Are we ready to work with them? Thanks again for the kind invitation and open conversations in Düsseldorf, Maximilian Keis. 📷 Ann Katrin Werner #AgenticAI #GoogleCloudSummit #AILeadership #DigitalStrategy

💥𝕆𝕌𝕋 𝕋𝕆𝔻𝔸𝕐💥 🎉 𝐓𝐡𝐞 𝐒𝐮𝐦𝐦𝐞𝐫 𝟐𝟎𝟐𝟓 𝐢𝐬𝐬𝐮𝐞 𝐨𝐟 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐑𝐞𝐜𝐨𝐫𝐝 𝐢𝐬 𝐧𝐨𝐰 𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞 𝐟𝐨𝐫 𝐟𝐫𝐞𝐞 𝐢𝐧 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐟𝐨𝐫𝐦𝐚𝐭. 📖 We've just published issue 37 and I can safely say that Microsoft, partners and customers know how to tell some extremely compelling stories and we're always grateful to be able to share a small selection of these via Technology Record... 👇 💡 Three Microsoft executives - Kathleen Mitford, Shelley Bransten and Satish Thomas - share their insights on how generative AI is transforming industries and what's next as organisations move from experimentation to scaled implementation. 💗 Microsoft’s chief accessibility officer, Jenny Lay-Flurrie explains how organisations can use technologies such as AI, as well as insights from people with disabilities, to create more accessible and supportive workplaces for every individual. 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞𝐬 𝐬𝐡𝐚𝐫𝐞 𝐭𝐡𝐞𝐢𝐫 𝐞𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 𝐚𝐜𝐫𝐨𝐬𝐬 𝐯𝐚𝐫𝐢𝐨𝐮𝐬 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐢𝐞𝐬. 💰 Chris Knox and Tyler Pichach explain how AI is enhancing regulatory compliance and enabling greater insight into risk management by empowering workers to confront the growing global risk of financial crime. 🏭 Digital and AI tools have the power to reshape frontline operations, says Parag Ladha. He shines a light on several companies, spanning three continents, that have adopted Microsoft’s suite of products to make faster decisions, reduce downtime and enhance productivity. 📽 The smartest media companies are uniting enterprise and creative workflows, according to Simon Crownshaw. With Microsoft as a technology partner, they’re gaining clearer insights into their content to drive better storytelling. 🏛 Governments around the world are facing a myriad of challenges that are overburdening employees and making it difficult for them to deliver high-quality services to the public. Kirk Arthur explains why he believes AI has the power to transform how they operate. 🛒 Global retailers and consumer goods organisations are operating in turbulent times that have made supply chain disruptions the new norm. Those who develop an agile, AI-powered supply chain will come out on top, predicts Felice Miller. 👀 Enjoy the read, full digital version here: https://lnkd.in/dTQ9qYe4 #Microsoft #MSPartners #TechnologyRecord

At #ZoomPerspectives25, Xuedong D. Huang, Zoom CTO says that the two businesses that will be most negatively impacted by #AI are Microsoft Office and Google Search. Earlier this year, the The Wall Street Journal wrote as story to the threat to Google. The impact to Office has yet to be explored in depth but the fact is, the way we work is very inefficient and the biggest culprit to that is Microsoft. https://lnkd.in/gADTyk8F

As AI adoption grows, companies and investors are assessing how infrastructure, data strategy and regulation should inform decisions. See how Snowflake and other tech leaders are aiming to meet AI demands from enterprises and governments. https://mgstn.ly/40UqLes