Client: We feel we're paying too much for our IT support and would like to understand if we could reduce costs while maintaining the service that users need. Us: We suggest breaking that down into three key questions: Q1 – Are there potential cost saving opportunities by changing End User Support suppliers? 🆚 Q2 – Are there opportunities to reduce cost by reducing End User Support resources (while maintaining current Service Levels)? 🤝 Q3 – Are there opportunities to reduce cost or improve the service in other ways (e.g. automation, addressing root cause, etc)? ⬅ The answer to each of the above may differ. For example, a recent client had, No, Yes, Yes We use our industry knowledge and accelerator blueprints to quickly and effectively analyse our clients' current position, compare against benchmarks, provide answers, and present clear costed recommendations to realise any additional benefits identified. Mason Advisory Limited #ServiceManagement #CX #UX #CostSavings #Balance
