Bryan Bourner’s Post

satisfaction survey.... know when your customers are satisfied or not. Have been stressed 😫 today so busy on a project that t lose track of time... missed my posting time .... I know am late but I still have some cake to go round..... customer satisfaction survey is very important to track customers retention rate. Improving customer satisfaction can be assessed through several key indicators: 1. Surveys and Feedback: Regularly collecting customer feedback through surveys, questionnaires, and direct feedback channels helps gauge satisfaction levels. Improvements are indicated by higher ratings and more positive comments over time. 2. Net Promoter Score (NPS): This metric measures customer loyalty by asking how likely customers are to recommend your business to others. An increasing NPS suggests improved customer satisfaction. 3. Customer Retention Rates: Higher retention rates imply that customers are happier with the service or product, leading to repeat business. 4. Decrease in Complaints: A reduction in the number and severity of customer complaints indicates that issues are being resolved effectively and satisfaction is rising. 5. Social Media and Online Reviews Monitoring social media mentions and online reviews provides insights into customer sentiment. More positive reviews and favorable mentions signal improved satisfaction. 6. Customer Effort Score (CES): This measures how easy it is for customers to interact with your business. A lower CES indicates that customers find it easier to get their issues resolved or to use your product, reflecting higher satisfaction. By consistently tracking these indicators, businesses can identify trends and areas for further improvement in customer satisfaction. Am Joy obodoefuna your top-notch customer support specialist. ✌ To revamp your customers experience am a DM away. #customerservice #customersuccess #customersupport #customerexprience

How Customer Satisfaction Surveys Drive Retention? In today’s competitive market, retaining customers is crucial for sustainable growth. Did you know that it costs five times more to acquire a new customer than to keep an existing one? Customer satisfaction surveys are one of the best ways to ensure your customers stay loyal. Why Customer Satisfaction Surveys Matter: At Surveykshan, we design tailored customer satisfaction surveys that provide actionable insights to help you keep your customers happy and reduce churn. Here’s how: ✅Spot Problems Early: Surveys help identify issues before they grow into major pain points. Fixing small problems early keeps your customers satisfied. ✅Measure Loyalty: Using metrics like Net Promoter Score (NPS), we help you gauge how likely customers are to recommend your brand, which is a key indicator of loyalty. ✅Improve Products and Services: Surveys collect feedback on specific aspects of your offerings, allowing you to refine and enhance them to better meet customer expectations. Real Impact: One client increased customer retention by 20% after our survey revealed a small issue in their shipping process. By addressing this, they significantly improved their customer experience. Take Action: Want to know what your customers are really thinking? Let Surveykshan help you retain more customers with our expert customer satisfaction surveys. Contact us today to get started. #CustomerRetention #SurveySolutions #MarketResearch #DataInsights #Surveykshan

Implementing strategies to enhance customer satisfaction and loyalty is crucial for reducing churn rates. Here's how you can achieve this: 1. Demonstrate Value of Product & Services: Regularly communicate the benefits and ROI of your offerings. Utilize case studies, testimonials, and performance metrics to showcase the value customers receive. 2. Ensure Committed Service Quality: Maintain high service standards by minimizing downtime, ensuring reliable network coverage, and promptly addressing any issues that may arise. 3. Customized Customer Engagement Plan & Stakeholder Management: Develop personalized engagement plans tailored to each customer's specific needs and preferences. Effective stakeholder management ensures key decision-makers are satisfied and informed. 4. Cross-Sell & Up-Sell Opportunities: Identify chances to offer additional products or services that complement the customer's current setup. This approach not only boosts revenue but also strengthens the customer relationship by providing more comprehensive solutions. 5. Understand Customer Environment & Position as Reliable Partner: Invest time in understanding your customers' unique challenges and goals. Position your company as a trusted partner that supports their journey, offering solutions aligned with their strategic objectives. By implementing these strategies, you can significantly enhance customer satisfaction and loyalty, leading to a more robust and loyal customer base.

THE MIRACLE METRIC Contact center managers are tasked to balance factors such as cost, efficiency, staff morale and attrition, call quality, customer satisfaction and revenue – some of which may be mutually antagonistic – in a constantly changing environment where there is limited opportunity for reflection. Having said that, most of the contact center world has moved on from the ruthless focus on call throughput and call duration that characterized many operations a decade or more ago. It can be stated with some confidence that first-contact resolution (FCR) is one of the keys to a successful contact center. While ContactBabel research shows that customer satisfaction rating is the most important metric, the vast majority of survey respondents place first-contact resolution as being one of the top 3 metrics that are most influential on customer satisfaction, far more important than any other metric. Logically, it seems that to improve customer satisfaction, a business has to improve first contact resolution rates. The ability to understand a query and deal with it in a reasonable timeframe at the first time of asking is the key to a contact center’s success, reducing the overall number of contacts while providing the customer with a good experience which will impact on the company’s overall performance. It also has a positive effect on the agent’s morale (and thus, staff attrition and absence rates) and increases the chances of a successful cross-sell and up-sell being made. Little wonder that the first-contact resolution metric has grown hugely in importance: unlike many other metrics, it works for both customer and business – a true ‘miracle metric’. How is your FCR? Is there room for improvement? What would 10-30% improvement in FCR mean for your business? Is it worth 30 minutes of your time to learn how CollaborationRoom.ai can help you increase your success with this Miracle Metric? Contact me here to learn more or at [email protected] #FCR #CSAT #EmployeeSatisfaction #Productivity SameerMaini/JasonHiland/KenDupont/AnuragGogoi

Bob London Daphne Costa Lopes The challenge for a company is how to structure a comp plan that has a component focused on incenting customer retention behavior. This is not a small effort and can be contentious.

🌟 Customer Satisfaction: Our Top Priority at Swayam Limited! 🌟 At Swayam Limited, customer satisfaction is at the core of everything we do. We believe that understanding and exceeding our clients' expectations is key to our success. Here's how we measure and prioritize customer satisfaction: 📊 How We Measure Customer Satisfaction: - Customer Feedback Surveys: Regularly conducted to gather direct feedback and insights from our clients. - Net Promoter Score (NPS): Measuring client loyalty and their likelihood to recommend our services. - Customer Support Metrics: Tracking response times, resolution rates, and customer satisfaction scores after support interactions. - Client Reviews and Testimonials: Actively encouraging and reviewing feedback on platforms like LinkedIn and our website. 🎯 How We Prioritize Customer Satisfaction: - Proactive Communication: Keeping clients informed with regular updates and transparent communication. - Personalized Solutions: Tailoring our services to meet the unique needs and goals of each client. - Continuous Improvement: Using feedback to drive improvements in our services and processes. - Dedicated Support: Providing 24/7 technical support to ensure our clients' operations run smoothly. At Swayam Limited, we are committed to delivering excellence and building long-term partnerships with our clients. Your feedback helps us grow and serve you better. 📈 Experience the Swayam Limited Difference! Join our network of satisfied clients and discover how we can support your business success. Contact us today to learn more about our tailored solutions. 🔗 [email protected] #CustomerSatisfaction #ClientFeedback #CustomerExperience #ITServices #SwayamLimited #ExcellenceInService #CustomerFirst

Growth Mindset Tip #10/10: Customer satisfaction is KEY Early on in our journey, we’ve worked with clients who were uncertain about the services we offered. They had their doubts and hesitations, and I quickly realised that delivering on promises wasn’t enough. We needed to go above and beyond to build their trust.     🎯 What did we do? We listened closely to their concerns, maintained open communication, and made sure they felt supported at every step. Instead of focusing solely on the transaction, we focused on building a relationship. In time, that client not only stayed with us but became one of our strongest advocates. After all, it's not what we think, it's what others say.    🎯 What I’ve learned? Customer satisfaction is more than just checking boxes—it’s about creating a meaningful experience. People want to feel heard and valued. If you’re truly invested in their success, they’ll invest in yours.    🎯 My advice: Always strive to understand your customers' needs, and don't just meet them—surprise them. Build relationships, not just transactions. In the end, satisfied customers are the foundation of long-term success.    How has focusing on customer satisfaction impacted your business? Share in the comments below!    Techno Global Team (TGT) Techno Group - ICT Solutions #GrowthMindset #CustomerSatisfaction #BusinessGrowth #TGT #offshoring 

If we’re honest about it, how much of “customer retention“ can #customersuccess really control? How many critical churn drivers are out of their control? This is what makes being in customer success so challenging, but it’s also an opportunity. For some companies, like the one I had the chance to spend time with this week, keeping and growing customers is so critical to their success that they want to drive this message home to every single employee: “Everyone owns a piece of customer satisfaction and retention. So next time you hear the words retention or churn, it’s not some foreign concept in another dimension of time. It’s on you. Everyone’s job is either one or 2 degrees removed from impacting the customers experience. Own it.” Stay curious! Bob London

🔄 The Role of the Sales Force: Beyond the Purchase to Customer Satisfaction 🔄 We believe that the role of the sales force doesn't end when the purchase is made. It extends far beyond that initial transaction, encompassing a commitment to ensuring customer satisfaction and fostering long-term relationships. Here's how we do it: -Post-Sale Engagement: Our sales team remains actively engaged with customers even after the sale. Regular check-ins, follow-up calls, and personalized support are part of our standard practice. -Understanding Customer Needs: We make it a priority to understand our customers' evolving needs and challenges. This enables us to provide solutions that are not only relevant but also add real value to their operations. -Providing Continuous Support: Whether it's through technical assistance, product training, or sharing best practices, our sales force is dedicated to providing ongoing support that helps our customers succeed. -Gathering Feedback: We actively seek and listen to customer feedback. This helps us improve our products and services, ensuring they meet and exceed customer expectations. -Building Trust: By consistently delivering on our promises and going the extra mile, we build trust and establish long-lasting partnerships with our customers. Customer satisfaction is not just a goal; it's a continuous journey that our sales force is committed to every step of the way. When our customers succeed, we succeed. Let's connect and discuss how we can enhance customer satisfaction together! 🌟 #CustomerSatisfaction #SalesExcellence #CustomerSuccess #LongTermRelationships #B2B

My customers are not satisfied . . . . .....😌😪 𝗔𝗿𝗲 𝘆𝗼𝘂 𝗰𝗼𝗻𝗰𝗲𝗿𝗻𝗲𝗱 𝗮𝗯𝗼𝘂𝘁 𝘄𝗵𝗲𝘁𝗵𝗲𝗿 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗮𝗿𝗲 𝘀𝗮𝘁𝗶𝘀𝗳𝗶𝗲𝗱 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂𝗿 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝘀 𝗼𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀? If so, You're not alone. Many businesses like yours are constantly trying to improve their customer satisfaction levels to stay competitive in today's market. Did you know that Customer satisfaction is not just about delivering quality products or services. It's also about creating a positive experience for your customers throughout their entire journey with your business. From the first point of contact to the final sale and beyond, every interaction matters. By ensuring customer satisfaction, you can improve customer retention, increase brand loyalty, and generate positive word-of-mouth marketing. This can lead to increased revenue and long-term success for your business. So, what can you do to assess your customer satisfaction levels? Here are a few steps you can take:👇 ✅Conduct customer surveys to gather feedback on their experience with your business. ✅Monitor your online reviews and respond promptly to any negative feedback. ✅Train your employees to provide excellent customer service. ✅Implement a customer satisfaction metric, such as Net Promoter Score (NPS), to track your progress. ✅Regularly ask for and act on feedback to improve your leadership approach. ✅ Acknowledge your mistakes and learn from them. This builds credibility and respect. By taking these steps, you can gain valuable insights into your customers experiences and make data-driven decisions to improve their satisfaction levels. . . . . PS: 𝗔𝗿𝗲 𝘆𝗼𝘂 𝗹𝗲𝗮𝘃𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘀𝗮𝘁𝗶𝘀𝗳𝗶𝗲𝗱❓ Follow me Khansa Munawar #Bizsoltech #marketing #customerexperience #softwaredevelopment #plugindevelopment #mobileappdevelopment