How to modernize legacy brands for new consumers

View profile for Beth Karawan 🍩

I Help My Clients Get $h!t Done || Your CX is a BFD & Your EX Needs TLC. Any Questions? || CX-Passionate Individuals, Tired of the Same CX Song & Dance? Me Too || Human Behavior Geek || Forget the Dots. Connect the Data

Modernizing legacy brands for a new generation of consumers is no easy feat. Earlier in my career, I was fortunate to work on teams that accomplished that for two legacy Kraft Heinz brands: Jell-O and Crystal Light. Critical to those successes were the same lessons Gail Hollander discusses in this article: * how to successfully update a brand by understanding its role in the culture and category without walking too far away from the brand truth and its DNA * creating winning marketing strategies by leveraging the art (creative thinking) and the science (data-driven decisions); and * breaking down silos to align the entire organization around long-term brand building I took these lessons I learned and recently wrote an article about how integral they also are for building successful CX strategies: https://lnkd.in/ecPhFpMz

Wendy E. Kagan, MS, CPC

Leadership Coaching | HR Executive | Leadership Development | Women's Leadership | Executive Presence | Women Mentorship and Empowerment | Organizational Design | Strategic Marketing & Branding

10mo

Thank you Beth for your thought leadership and insights.

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