🚨 Research alert 🚨
The UK fixed telecoms sector has developed positively since the last SSP in 2019, with expanded full fibre coverage, significant network investment and various interventions to protect consumers. Here we share views on what the Government should consider including in the new SSP.
⚡ Despite progress in implementing several of the recommendations from the 2018 FTIR, a number of challenges remain, particularly the low take-up of full fibre services and poor awareness among consumers of upcoming legacy network switch-offs.
💻 While full fibre availability has increased from 7% to 62% since the last SSP, the Government must maintain its focus on expanding access to fast and reliable broadband. An increasingly pressing issue in this context will be connecting unserved communities – potentially through alternatives such as mobile and LEO satellite.
📞 The new SSP ought to consider interventions to encourage take-up of full fibre services. This includes promoting digital inclusion, as well as supporting industry’s migration of consumers from copper and the PSTN while helping to protect them from harm. Communication will be key.
💡 The Government should continue to prioritise network competition, while seeking to make sure competition is sustainable for the long-term. Amid concerns that some fibre providers could fail, it should renew conversations with Ofcom and industry about implementing a regulatory backstop in the event of failure, to avoid problems experienced in other sectors such as energy.
🛒 Continuing to further the interests of telecoms customers should remain central to the SSP for fixed telecoms. While there have been new interventions to protect consumers, some issues (e.g. switching) will remain live, while tackling fraud and scams is a problem on which industry would welcome government support.
Subscribers can access the research in full here: https://lnkd.in/erhX3bkZ