Celebrities and influencers like Addison Rae, Hailey Bieber, Justin Timberlake, and even Oprah have, on various occasions, disabled access to their social media comments in response to negative sentiment. Is this misguided? A new Journal of Marketing study finds that influencers are less persuasive and likable when they disable social media comments. This occurs because influencers are perceived as less receptive to consumer feedback and therefore less sincere, which in turn leads to professional and interpersonal consequences. In fact, the study finds that turning off comments is more reputationally costly than leaving them on, even when the displayed comments are mostly negative. The study posits that influencers who leave their comments on appear to show that they are at least interested in hearing from the public and learning from their actions, while those who turn them off signal their dismissiveness of other people’s opinions. When an influencer is perceived as trying to take reasonable measures to protect themselves during times of emotional turmoil and distress, they are not penalized to the same degree for disabling comments. Learn more here: https://lnkd.in/gEDnRiDU Study authors: Michelle Daniels and Freeman Wu #influencermarketing #socialmediacomments #marketingresearch
Interesting!
Cool paper!
awesome, Michelle and Freeman!!!
Director Brand Academy SDA Bocconi School of Management
9mo👏👏👏👏👏👏