Everything I learned in 8 years building Chili Piper in one post Strategy - can succeed if: -Your buyers alternatives and your competitors are easy to fend -You have moat against new entrants -Buyers have power to buy -You become more efficient as you scale - Constantly innovate (highly dependent on culture ) - Network effects are important. If not in the product: building partnerships Product - Solve someone’s problem, don’t project your ideas - Iterate . Your first version always sucks. Never stop iterating ICP - you have to be very intentional about who you serve - The more specific you are the greater chances of success (obviously this has to come with a huge TAM if you dream of a public company ) Marketing - Brand is essential - Brand is highly dependent on culture Distribution channel - meet your segment where they are efficiently. don't boil the ocean Sales - sales works with a strong brand but only if you are truly focused on helping your buyers . Not helping some get discounts and others not. Not creating friction with bloated discovery calls Financials - Ebidta for the win Board - your worst inner critic is your worst enemy. Learn compassion towards yourself. When you take criticism with curiosity you win - Surround yourself with cheerleaders. You will need them People - C levels are overrated. Perfect humans don’t exist. No CEO can see /do everything. Wish we’d be put less on pedestals. Most we can do is assemble the team and serve as guides. Might call myself GEO - Managers that win are those that understand how to serve others and roll their sleeves to help - Problems arise from conflict. Teach people to learn to solve conflict People say the worst things in anger. Teach people to express anger without creating damage - Help your people grow. They grow most when they learn most - Empathy is critical. A lot of tactics can be learned. Genuine care for others a lot harder to teach - We are only as good as our constraints we were given as children. Most of us don’t see our constraints. Work with coaches , a network of peers to see things you don’t see to grow as a human - Help your people work on things they are passionate about. Magic happens when they do - Celebrate your people often . They often feel under-appreciated - Create systems where all decision making is transparent and everyone can contribute - Let people work from wherever they want. Don’t monitor them. - How your people show up is your brand Joy - Maximize joy at work. Life is short
What have been some of your favorite ways you’ve seen others maximize joy at work?
I’d buy that book if it was out there. Considered writing one?)
Truly refreshing insights on nurturing a people-centric culture! Your candid take on the fallacy of C-level perfection and the importance of empathy resonates deeply. I'm curious, how do you effectively foster transparency in decision-making processes while ensuring accountability across diverse teams, especially in fast-paced environments?
Thank you for sharing these learnings, Alina. I'm particularly excited to see that the 'People' category is double the size of the others. Create systems where all decision making is transparent = YES.
This is a great post Alina Vandenberghe. "Solve someone’s problem, don’t project your ideas" Previously,I built some products before I had an audience for said product. It was great learning experience because it helped me learn to code a little bit. But it was a failed business attempt 😆 Great insight on that one 👏 👏 👏
"Problems arise from conflict. Teach people to learn to solve conflict" - not easy. Often related to "outside" the work environment. Some people are eager to change/work/discover themselves. Some are not ready for that. The line is very easy to cross. Takes as you've mentioned tons of empathy and I'd add communication skills. Great and thoughtfull post, thanks for that!
The amount of wisdom in this post is absolutely insane. Quick question that come to mind: How do you maximize joy at work?
Your emphasis on culture stood out to me. Culture and empathy as the bedrock for both innovation and brand integrity is very thoughtful. It's clear that the human element—whether in leadership, team dynamics, or customer relations—is central to your approach.
That amount of bullet points on people just show how important people are for any business How do you prioritize letting people working on what they’re passionate about vs. what you need for the business - as they may be two different things?
Co-founder & co-CEO @Chili Piper 🔥 Here I talk about lessons I learned to jumpstart my career from intern to SVP. And to grow a company from 0 to almost $1Bn
10moAman Ghataura putting out there the idea of a GEO 😂