Identify your change fans, detractors, and converts

When you introduce an upcoming change in your organization, knowing what your team feels about it is essential. People will promptly fall into three distinct groups. 10 percent of the people will love the change. They've been waiting for it and are excited that it's finally here. 10 percent of the people hate it. They're skeptical about nearly everything, and this change is no different. And 80 percent of the people are just not sure. They're open to the idea, they can understand why it might be good, but it sure sounds like a lot of work. Your goal as a leader is to identify these segments as soon as possible. Fortunately, the top and bottom groups usually self-identify promptly and loudly. They'll tell you and everyone what they think. You need to ensure the 80 percent remain open to the change. This is where you are clear, crisp vision for the change comes to the rescue. If it's compelling and easily understood, you can win over almost all of the 80 percent. Without that clear vision, skepticism will run rampant. Invest the time to communicate your vision well and often to keep the 80 percent on board. Keep them from being swallowed in the negativity of the bottom 10 percent.