From the course: Lean Foundations
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Process reengineering
- Process maps are terrific, providing a great vehicle to better understand our processes and to sort through the details in search of opportunities for improvement. But sometimes it helps to take a more holistic view of the process. You can look at standardizing key processes across the organization. For example, allowing consistency of quality and output. You can look at technology to improve overall company performance, like implementing new software for major activities. Focusing on energy consumption or seeking suggestions from shop floor employees are also excellent holistic approaches to process improvement. But sometimes you should go beyond that. Sometimes you should consider redesigning or restructuring or remodeling the process itself. This is where business process reengineering comes in. Business process reengineering asks you to rethink the way you were doing your work to help you better serve your…
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