Increase Customer Loyalty by Doing Agent Experience (AX) Right
With Stacy Sherman
Liked by 338 users
Duration: 47m
Skill level: Beginner
Released: 2/5/2024
Course details
In this course, customer service expert Stacy Sherman shows you how to foster strong frontline worker experience so that your agents and other frontline staff can deliver value and engender customer loyalty. Learn how to identify challenges that impact frontline worker effectiveness. Explore hiring strategies for contact center and other frontline roles, as well as how to build positive relationships with your frontline workers from day one. Find out how to elevate frontline worker performance through intentional training and development and prepare frontline workers for future leadership. This course equips you with a blueprint to connect frontline worker experience to customer experience, so that you're focused on doing right by your teams and your customers.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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masego nthokwamasego
masego nthokwamasego
Store Supervisor at Botswana Telecommunications Corporation (BTC)
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Amertice Allen, MPH
Amertice Allen, MPH
Sr. Director ~ Donor Experience ~ Enterprise Contact Center at ALSAC - St. Jude Children’s Research Hospital
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Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 5 quizzes
- Learn on the go Access on tablet and phone
- Stay up to date Continuing Education Units
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