Customer Experience Strategy: Build a Customer-Centric Culture
With Sam Stern
Liked by 691 users
Duration: 42m
Skill level: Beginner
Released: 5/1/2023
Course details
If you want employees to deliver a great customer experience, it’s important to build a customer-centric culture around them. In this course, learn how to build a culture focused on your customers, with LinkedIn customer experience expert Sam Stern. Sam shares the nuts and bolts of how to transform your business into one that's obsessed with customers and the customer experience. Sam shares his practical strategies, including how to: link your company culture to customer experiences; drive culture change; write a “why” statement for your culture transformation; gain executive support for culture transformation; and how to do a "bright spots" analysis to uncover existing customer-centric success stories.
Skills you’ll gain
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Meet the instructor
Learner reviews
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Taranath Suvarna
Taranath Suvarna
Mechanical Engineer, Service Consultant at Siemens SI EA QM&GCC Goa, Trainer at Siemens for Medium Voltage Gas Insulated Switchgear, Manufacturing…
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Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 3 quizzes
- Learn on the go Access on tablet and phone
- Stay up to date Continuing Education Units
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