Stephanie Arnold

Empathy in Application Design: Why Great Leaders Foster Great Teams As leaders in product design, empathy isn’t just a tool; it’s a necessity. Empathy fuels the connection between design vision and human need, but it also creates an environment where designers can bring their full selves and creativity to the table. In my experience, fostering a culture of empathy has fundamentally improved team dynamics and the quality of our work. Here’s how I see it in action: ↳ Open Communication: Empathy encourages active listening, where team members feel truly heard. This creates space for honest feedback and innovation because designers feel safe to express ideas and iterate openly. ↳ User-Centric Vision: When we prioritize empathy, we keep our users front and center. Our product decisions are made with their experiences in mind, ensuring we’re solving real problems in meaningful ways. ↳ Empowered Teams: By showing empathy toward our teams, we support their growth and confidence, which in turn fuels their passion and productivity. A team that feels valued is a team that strives for excellence. → True Story... sharing insights from what it's like to be on a great team: In a project designing a web app for elderly users, our team faced a common challenge: most of us were young and didn’t fully understand the tech limitations older adults might face. To bridge this empathy gap, we held “empathy workshops” where each team member simulated age-related challenges—using gloves to limit dexterity, applying screen filters to mimic vision impairments, and adjusting text sizes to the maximum. A few product team members quickly realized the frustration of navigating with shaky hands and commented, “We had no idea how challenging even simple actions could be.” This experience reshaped our design & development process: we made buttons larger, simplified navigation, and enhanced contrast. By stepping into our users’ shoes, our deliverables went beyond meeting requirements—they genuinely addressed user needs, making the app truly intuitive. With empathy as a foundation, we didn’t just deliver a product; we delivered a meaningful, user-centered experience. Empathy-driven leadership isn’t a buzzword; it’s a pathway to building cohesive, high-performing teams. Leaders who prioritize empathy create an environment where collaboration thrives, communication flows, and great design flourishes. #Leadership #ProductDesign #Empathy #Teamwork #UXDesign #LeadershipInAction

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Do you want consistency between designers and front-end developers? Use of design tokens. When everyone uses the same terms, it simplifies things for both teams. Here's Google's introduction to design tokens and how you can implement them: https://lnkd.in/gpWMwqVz

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“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou This truth is especially powerful in product and UX/UI design. While creating a beautiful, user-friendly application might seem straightforward—I've had the privilege of doing it for nearly two decades—the real impact lies in the emotions we evoke. It’s those feelings that turn one-time users into loyal advocates. If you’re curious about how emotions shape user experiences or want to know more about neurodesign, check out this article and others written by @jashsak https://lnkd.in/gtj5JpD6

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The Jobs to Be Done framework is crucial for product designers, especially as the line between product managers and designers continues to blur. This article can revolutionize how we approach problem discovery and opportunity identification, offering deeper insights during the design phase. It's a must-read for anyone looking to elevate their design process and deliver exceptional results.

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Are you unknowingly sabotaging your design efforts, authority, and product experience goals when you present your work? I'm on a mission to ensure that product designers make a lasting and meaningful impact in the world. In my experience, how designs are presented can either amplify impact or diminish one's expertise and even frustrate the entire team. Failing to present with authority can turn designers into order-takers, losing sight of design direction. On the other hand, failing to listen and facilitate effectively can make designers appear defensive and inflexible. It happens in product teams more often than you think, but we can change that!! Here are 5 ways to help product designers nail a design presentation and facilitate feedback: 1. Present a Vision 2. Informed Design Decisions 3. Keep Focus on User 4. Facilitate Feedback 5. Keep Organized and Tidy #UXDesign #ProductDesign #PresentationSkills #Collaboration

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More UX and Product leaders need to hear Diana DeMarco Brown (she/her)'s wisdom. Diana is a pioneer in the UX field who takes a thoughtful and nuanced approach to assessing the current state of the tech industry. In our recent conversation, Diana shared many insights, including: - How to evaluate a company's culture during the hiring process - Why private equity ownership can result in design divestment - How Product and UX leaders can effectively influence business decisions - Why we don't need to panic with the rise of AI, but we need to think critically and prioritize regulation during this early stage Link to our full conversation: https://lnkd.in/eemDimVb

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So immensely proud of such an amazing group of people who've been working so hard on this big set of launches at Figma for #Config2024. ICYMI what we launched today, this blog post recap covers it well: https://lnkd.in/gX3KSWj3 I wanted to share a couple fun tweets from a few of the fantastic designers/leaders that worked on some of the things you may have seen in our keynote this morning. * This is not even close to an exhaustive list of those who worked on today's launches, but just a quick lil glimpse showcasing a few who happened to post about them today (also linkedin obscures the links for some reason, but they're all just fun behind the scenes tweets not shady sites I promise lol): Figma Slides - Keeyen Y.: https://lnkd.in/gmxBH3wq - Mihika Kapoor: https://lnkd.in/gr54Upnu - Natasha T. / Ryan Reid: https://lnkd.in/gd-v9gE3 Redesigned Figma (UI3) - Ryhan Hassan: https://lnkd.in/g868XAze (can't wait to watch the behind the scenes talk with him and Joel Miller and KC Oh as well as Wayne Sun's when they come online later) - Tim Van Damme: https://lnkd.in/gQyvqzYr - Nikolas Klein: https://lnkd.in/ge_kKyvD Figma AI - Jordan Singer: https://lnkd.in/gXmFeXTM - Oscar Dumlao: https://lnkd.in/gkACVY_c - Marco Cornacchia: https://lnkd.in/gMt3BvVY - Vincent van der Meulen: https://lnkd.in/gCrHvcVu - Jediah Katz: https://lnkd.in/gMxEu7i8 - Giorgio Caviglia: https://lnkd.in/gCNVQrKC And more: - Jenny Wen (pages design by rocky chen ✌️): https://lnkd.in/gd_6RHAv - Soundharya Muthukrishnan: https://lnkd.in/gsnibt-j - Daniel Destefanis: https://lnkd.in/gu6mYBe6 - Becca Ramos: https://lnkd.in/gqM7RGKQ We hope you enjoy these updates, and excited to meet more of the amazing community at Config for Day 2 tomorrow! I'm particularly excited for Marcin Wichary's talk tomorrow at 3:40 https://lnkd.in/gvJNNerg

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"In product, we're bombarded by high-level concepts like empowerment, data-driven, product-led, customer-focused, accountability, getting into the details, and high agency. But teams have trouble putting these ideas into practice. Why? And what can you do about it? When I ask people to describe the behaviors these things might entail—what I would observe (see and hear) if these things were happening—I often get blank stares." https://lnkd.in/gFCpYZ7A

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There’s a subtle difference between “educating” stakeholders and making the impact of your work visible. One of these can help you win promotions, autonomy, and co-conspirators. The other can distract you from your craft at best… or devalue your work at worst. Thought-provoking article from Sara Wachter-Boettcher on how designers can reframe “advocating for design” in a way that avoids burnout and sidesteps the gaslighting.

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Stumbled upon this article and it really got me thinking about the role design plays in shaping user experiences. As a designer, I’m always looking for new insights on how we can create more intuitive, user-first interfaces. This article shares some thought-provoking ideas on design innovation and its impact on business. It’s a great read for anyone in the design or tech space. Highly recommend checking it out! https://lnkd.in/e9fcqAYt

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❓ I have a question for product designers ❓ How do you understand that you’ve reached a certain grade or level in your career, such as transitioning to a senior role? Do you rely solely on performance reviews, or are there other ways you evaluate your growth? And what if there’s no formal performance review process? I’m asking because I often get questions about assessing one’s grade or level. So, I’m curious — do you have a similar need or interest in this topic? Let me know your thoughts!

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"For increased readability, we’ve rewritten sections of our privacy statement with simpler, more consistent language." Is there a better summary of the benefit of UX Writing for privacy related work? Well done, Amber and Heather.

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Not sure how I missed this podcast with Lenny Rachitsky but this episode with Katie Dill is amazing. There's a reason it has 47k views on YouTube. Just furthering my claim that the very best of Lenny's podcasts are not about product development or traditional product management. His best episodes are about design and business. "The use of the word beauty in books that have been digitized by Google has decreased,  like pretty dramatically. And it's aligned with this idea of, "Well,  functionality is king. Functionality is what matters." As if people think about  functionality and beauty as like two opposite things. No, they're not two  opposite things. Functionality is important. And actually beauty enhances functionality  because it does make things easier to use, more approachable, more comp elling to use.  And the other piece of it that is not talked about in business as often is just  the importance of how people feel. Things that are more beautiful, increase trust. You see that  we've put painstaking detail into this, and we care about the details of how something works,  and that gives you assurance that we care about other details that you can't see too." —Katie All I have to say is YES.

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Just attended a UXR session where we discussed the state of UX Research. While it's been around for a few years, it's still in its infancy. Early adopters of the practice are already seeing a significant competitive advantage. In fact, in the next 10 years, it's likely that every company will have a UX Research team. Don't be left behind - invest in UX Research now to stay ahead of the game! #UXResearch #UserExperience #CompetitiveAdvantage

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Great writeup on the value design can bring to product organisations irrespective of technoöogical shifts such as AI.

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I’ve expanded on my earlier post with examples and deeper insights in a new Medium article. 🚀 In this extended version, I dive deeper into balancing autonomy with strategic alignment, guiding teams like a fleet of ships, and setting the stage for cross-functional success. If these leadership themes resonate with you, I’d love for you to explore the full article here : https://lnkd.in/g_q2Yxfk Let me know your thoughts!

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In the current market, many Product and UX professionals are considering the leap to consulting, coaching, or fractional roles. But what does it really take to make the leap? In my conversation with UX research consultant Kyle Soucy, Founding Principal of Usable Interface, LLC, she shares how she balances motherhood with a highly successful 20-year consulting career and the lessons she has learned along the way. Anyone considering a move into consulting can learn so much from Kyle's story. Link to our full conversation in the comments.

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"Any tips for presenting design case studies in an interview?" a friend recently asked. Most certainly. ✦ Don't bury the outcome with a big reveal. Many times I've watched patiently as designers wait until the end to share the final outcome of their labors, first sharing their process (which is typically the same as every other candidate), sketches, post-its, and so forth. INSTEAD: Lead with a few screens that best represent the outcome. You can do this in 10 seconds. And then avoid the next mistake... ✦ Don't jump straight into your process. See note above. Your process is probably identical to every other candidate. This does little to set you apart. INSTEAD: State the problem clearly you were trying to solve. Clarity about the problem is a designer after my own heart. It shows clear intention to solve user/business needs. ✦ Don't show me personas. Some will disagree with this advice. But as a seasoned design leader, few things leave me more concerned about the inputs to your design work than fictitious avatars, names, and bios. INSTEAD: State the target audience you were designing for. If necessary describe the inputs to identifying this audience. Then follow up with how your work met or exceeded the needs of this audience. (Even better, stop using personas altogether and use archetypes or JTBDs instead.) BONUS TIPS ✨ ✦ If multiple designers worked on the same screen, be upfront about this and clarify what your role was. Personally I find it to be a bit of a letdown when something looks/functions great, only to find out later in our discussion that another designer did part of the work. ✦ Proactively share what you would have done differently if given the chance to do this work all over again. No work is ever perfect. But if you *could* get one step closer to perfection, what would it be. This shows me you're capable of critiquing yourself, which honestly not all designers are adept at. ✦ Provide me with a link to what you're presenting (slide deck, figma). I may want to jump around while you're presenting to find areas that are most likely to help me — and therefore you — discuss the right things relevant to this role. I realize this may be problematic to grant me access, so make a copy and then delete the copy after our interview. Hope this helps.

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Here's a slide from my October 2024 talk about triaging UX, showing a word cloud of several things we can do to help drive the discipline forward. Which ones stand out to you? #ux #realuxtalk #uxtriage

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