Sahir Azam

As we move deeper into 2024, tracking the right metrics is critical for scaling a SaaS business. This insightful guide outlines the top metrics to watch and includes valuable benchmarks to keep you on track. Whether you’re focused on ARR, CAC, or CLTV, understanding where your company stands is key to driving sustainable growth. Check out the article for a comprehensive look into the latest SaaS trends and metrics! #SaaS #BusinessGrowth #Metrics

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Amplitude Announces Third Quarter 2024 Financial Results: - Third quarter revenue was $75.2M, up 6% year-over-year - ARR was $298M, up $8M from the end of the second quarter - We now have almost 3,500 paying customers, with 567 of those representing more than $100k or more per year Q3 was all about winning the enterprise. We are starting customer conversations differently, reaching key decision-makers, and demonstrating fast value in ways we weren’t before. The result is a higher-quality book of business, with better attach rates, longer contracts, and bigger expansions (we had multiple expansions exceeding 7 figures in Q3). Consolidation is another big theme that's been playing out for several quarters. It’s clear that our customers are looking for an all-in-one platform, and they are finding that in Amplitude. And we've continued to make our platform better. In Q3, we launched Amplitude Made Easy, our completely redesigned platform experience that takes the difficulty out of analytics. We also deepened our partnership with our friends at HubSpot, launched Web Experimentation, and acquired Command AI (fka CommandBar). To our Ampliteers, partners, and customers—we couldn’t do it without you! Thank you. Thank you. Thank you.

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How @IronMountain built its InSight DXP on @MongoDB https://buff.ly/3zD1gUu We caught up with Adam Williams, Vice President of Global Platforms at Iron Mountain, to talk about use of MongoDB and scaling. Here's a look at some of the key takeaways.

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Forging pipeline made easy: Salesforge 🔥 takes care of managing your sequences Mailforge - Cold Email Infrastructure 📈 & Infraforge - Private Email Infrastructure 🔷 cover email infrastructure Warmforge - Land In The Primary 🎯 boosts your deliverability Agent Frank takes on autonomous prospecting, outreach and booking meetings & more to come! Get ready for what’s next 😈

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Our partnership with Brex now gives us unparalleled insight and breadth in SaaS purchasing reports

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A poorly executed #customersuccess strategy will kill your #NRR for years to come. I've seen it first-hand too many times over the years. Here is how you deliver a well-executed CS strategy to drive great NRR and ultimately, business growth: 🛣️ 𝐔𝐬𝐞 𝐭𝐡𝐞 𝗗𝘆𝗻𝗮𝗺𝗶𝗰 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 & 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐉𝐨𝐮𝐫𝐧𝐞𝐲 The first step in any customer success strategy is understanding the full & dynamic revenue & customer journey. This means not just knowing what your customers do, but why they do it. How and why did they buy your services? How do they move through their journey with you (rarely ina straight line!)? By understanding their motivations, you can better anticipate their needs and deliver solutions that truly add value. And don't forget, the old-school customer journey is not the standard anymore, you need to use the full, dynamic revenue & customer journey to get the full picture. This stretches from pre-sale to post-sale and allows for the customer to move in and out of journey phases/stages dynamically. 📈 𝐏𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 Customer success is not a reactive function. It's about being proactive, anticipating customer needs, and addressing them before they become issues. You have to ensure that your strategy is aligned around, and fosters, a proactive CS culture and process that allows your team to execute effectively. This not only improves customer satisfaction, but also reduces churn, and creates more expansion opportunities. Both key factors in improving NRR. 📊 𝐃𝐚𝐭𝐚-𝐃𝐫𝐢𝐯𝐞𝐧 𝐃𝐞𝐜𝐢𝐬𝐢𝐨𝐧 𝐌𝐚𝐤𝐢𝐧𝐠 In the #SaaS & #CS world, we have access to a wealth of data. By leveraging this data, we can make informed decisions that drive customer success. This could be anything from identifying usage patterns to predict churn, to understanding which features drive the most value for customers and beyond. And it needs to go beyond telemetry, usage etc. Also capture, track and understand customer goals and other qualitative data points. One problem is that this data is often siloed or hard to access, so make sure you have systems (like RevSetter) that can bridge that gap and allows CSMs to effectively action the data & insights. 🤝 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐚 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫-𝐂𝐞𝐧𝐭𝐫𝐢𝐜 𝐂𝐮𝐥𝐭𝐮𝐫𝐞 Customer success should not be the responsibility of a single department. It should be ingrained in the company culture. When everyone in the organization understands the value of customer success, it becomes a strategic priority that drives business growth. This is why the dynamic revenue & customer journey, the engagement focus, and the proactive mindset are so important. When those are present - and a strategic & customer-centric approach is adopted by the CEO & leadership - the sky is the limit. Leverage these four building blocks and your CS strategy and execution will thank you for it ✅ *** 🛎️ If you enjoy my content, follow me for more ♻️ Repost to share with your network

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➰ APIContext's latest insights on cloud-based API performance have been featured on Nordic APIs! In the 2024 report, we delve into crucial aspects affecting API efficiency: 🔐 Authentication is key. Ensuring robust authentication mechanisms in APIs is crucial, yet offloading this function can introduce complex challenges. 📖 DNS configurations matter. How you handle DNS settings can significantly impact API performance, particularly when tied to authentication processes. 🌐 The role of third parties. Critical third-party services play a significant role in 🔗 API transactions, underscoring the need for careful integration and monitoring. ⛅ Not all clouds are created equal. Differences in cloud services can drastically affect API performance, an essential consideration as APIs account for over 80% of all internet traffic. #APIs #CloudComputing #TechInsights #APIContext

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Congrats to ZoomInfo on their launch of Copilot – a new solution for B2B sellers powered by AI & G2 data. 🎉🎉🎉 I enjoyed chatting with Calen Holbrooks during today’s launch event, discussing the challenges B2B sellers face and how solutions like Copilot are helping to change the game. Here are some of the points we covered: ⚡It's time for B2B selling to catch up to B2C – providing the type of personalization we see with Instagram ads. ⚡Sales teams are often relying on the ineffective spray & pray approach -- wasting time, money & frustrating those being targeted with irrelevant outreach. ⚡With only 5% of a B2B business’ ICP actively in market at a given time, a more tailored, targeted approach is required. ⚡AI-powered solutions like Copilot can help – with accurate data from G2 & ZoomInfo, so sellers can reach the right in-market prospect with the right message at the right time. ⚡This is just one example of how AI will shape the future of go-to-market. Another is connecting software buyers and sellers more seamlessly, pairing up the perfect match. At G2, we are doing this with our #AI assistant Monty. Congrats to our partners Henry Schuck, Bryan Law, & team, and thanks for having me today! If you missed it, you can catch the event on-demand & learn more about Copilot from Henry at the links below. 👇

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Amplitude Announces Second Quarter 2024 Financial Results: - Second quarter revenue of $73.3 million, up 8% year over year - Annual Recurring Revenue of $290 million, up 8% year over year - Number of customers representing $100,000 or more of ARR in Q2 grew to 547, an increase of 10% year over year This quarter was all about meeting our customers where they are. In Q2 we took our Snowflake Native offering GA, doubled down on our open ecosystem, and unveiled a self-serve portal that makes it easier than ever to integrate with Amplitude. To our customers, partners, and Ampliteers, thank you! Your trust, partnership, and hard work is invaluable! #PLG #ProductLedGrowth #DigitalAnalytics #ProductAnalytics #Retention #Acquisition #Monetization

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Amplitude Announces First Quarter 2024 Financial Results: - Fourth quarter revenue of $72.6 million, up 9% year-over-year - Number of paying customers grew 37% year-over-year to nearly 3,000 - Free cash flow margin up 7 percentage points YoY We’ve been up-leveling our GTM strategy over the last year, and Q1 was all about execution. Our self-serve account is attracting diverse customers, our named account strategy is seeing early promise, and we're building healthier and deeper relationships with our customers. We also continued to innovate. We released Session Replay and are making it easier than ever before to get started with Amplitude. As always, I’d like to extend a massive thank you to our awesome Ampliteers, partners, and customers—your partnership is invaluable! #ProductLedGrowth #DigitalAnalytics #ProductAnalytics #Retention #Acquisition #Monetization Spenser Skates Christopher (Criss) Harms Kristina Johnson Francois Ajenstat Shadi Rostami Shintaro Matsui Nathaniel Crook Tifenn Dano Kwan Jenna Schwalbe Elliott Chris Sharp Daniel Carpenter Rachel Courtney Jonathan Anderson

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Catch up on Adam Robinson's journey on The Force & Friction Podcast as he discusses scaling a SaaS company from $20M towards $50M ARR. Watch the full episode here: https://bit.ly/3YzjaBH "It’s a game of different rules at each stage". #ForceAndFrictionPodcast #RevOpsLife #GTM #SaaS #B2BGrowth #EntrepreneurJourney #ScalingUp

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SaaStrAnnual.com 2024 is ALMOST HERE!! Sep 10-12 SF Bay CEO Klaviyo CEO Bill CEO Apollo CEO Attentive CEO Vimeo CEO Ironclad CEO Jasper CBO Stripe President Brex President Plaid CPO Rubrik CPO Webflow CPO Procore CPO Loom CPO GitHub CPO Buffer CPO Onfleet CRO Rippling CRO Notion CRO GitHub CRO DeepL CRO Carta CRO Owner CRO One Paper Lane COO Checkr CMO Seismic CMO Sprout Social CMO Deepgram CTO AI Five9 CTO AI Zoom CTO Gorgias SVP Slack VPM OpenAi VPM Cohere VP Pricing Splunk VP Pricing Miro VP AI Freshworks and 100s more!! See. You. There!! It's Where the Cloud Meet

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GraphQL makes your APIs better. The days of #GraphQL vs #REST are over, now it is all about how both technologies can work together to deliver value to your end users and customers as part of cohesive #API strategy. They can exist side by side and enable each other. I’m genuinely excited about what Apollo GraphQL and our product roadmap will be delivering to show the world just what is possible! Check out this great interview with Matt DeBergalis by Intuit Open Source and hear his thoughts on how the the two technologies can build on each other 👇🏻 #EnterpriseArchitecture #PlatformEngineering

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🚨 Last Call for the Nektar Buzz Boat: Just 2 Days to Go! 🚨 Nektar.ai, DocketAI and RevOps Co-op are bringing you an exclusive GTM leaders Cruise in NYC(5th Sep), Boston(10th Sep), Chicago(12th Sep). Our GTM Leaders NYC Cruise is setting sail in just 48 hours, and we’ve got a couple of exclusive passes left. Don’t miss your chance to join an elite group of GTM pioneers for an evening of strategic insights and high-impact networking—right on the water! 🌊 Here’s why you need to be there: 🎯 Cutting-Edge Discussions: We’ll be diving into how AI is transforming sales, how to turn customer engagement into actionable data, and the latest GTM tactics that are driving real growth. 💡Discover how to operationalize Buying Groups: We’ll be diving into how AI automates capturing & tracking engagement with your buying groups on auto-pilot at scale. 🤝 High-Caliber Connections: This is your chance to network with fellow leaders who are pushing the boundaries of what’s possible in the GTM space. 🍸 Unwind & Recharge: Kick back with some great drinks, delicious bites, and amazing views on the cruise while you chat and chill with fellow leaders in a laid-back, exclusive vibe. With only a couple of spots left, this is your last chance to secure a seat on the Nektar Buzz Boat. If you’re serious about elevating your GTM strategy, you won’t want to miss this. Register on the link or DM me to grab one of the final passes. Let’s make waves together! 🐝🚢 #GTM #Sales #AI #Networking #Leadership #Nektar #BuzzBoat https://lnkd.in/g59Sxa6Z

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🌟 Transforming your Partner Relationship Management (PRM) with Brijflow! 🌟 Partner ecosystems are the heart of growth for many high-growth SaaS companies, and it was incredibly rewarding to see our approach help this $500M ARR SaaS enterprise overcome their challenges. If you're also looking to scale your partner management with confidence, reach out—we’d love to share our insights. BrijFlow, RevOps Business Consulting #PRMTransformation #Growth #SaaS #PartnerSuccess #Automation #BusinessGrowth #ProudMoment

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A symphony where every section plays its own tune — without coordination or rhythm — results in chaos. But, with the right conductor, everything changes. Enter Salesloft’s Revenue Orchestration Platform. It’s the maestro of revenue generation, ensuring your go-to-market teams and buyers play in perfect harmony.

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Another things Coroot has improved is FinOps and cost management, now not only it is able to estimate instance costs and costs of overprovisioning resources but also Cross-AZ and Egress traffic, which can be significant part of your costs in the cloud #observability #finops

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Don’t confuse mission with features. At Clari, a lot has changed over the years. Our features have evolved. We’ve gone from a point solution to multiple solutions to a platform.  We’ve acquired 3 companies and integrated them. What hasn’t changed? Our mission. We’re still working to change the way revenue teams create, convert, and close more pipeline. We’re still driving visibility and forecasting. That’s what ties our team together. Everyone at Clari knows what we’re working towards.

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