Nikki Nguyen

Nikki Nguyen

New York, New York, United States
4K followers 500+ connections

About

I believe that software will change the world by making everything not only…

Activity

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Experience

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    Stealth Mode

    New York, United States

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    New York City Metropolitan Area

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    New York, New York, United States

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    New York City Metropolitan Area

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    New York City Metropolitan Area

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    New York City Metropolitan Area

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    San Francisco Bay Area

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    San Francisco Bay Area

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    San Francisco Bay Area

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    San Francisco Bay Area

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    Fremont, Ca

Education

Publications

  • Consumerization of the Service Desk: A Proven Model

    For small to medium size enterprise support teams, transitioning from a process driven function to one that puts employee engagement and satisfaction first is a requirement today. The change is important, because employees expect a consumer-like experience and won’t tolerate cumbersome procedures, policies or even technical jargon; all prevent them from seeking help from the service desk at all.

Courses

  • Business Strategy and Information Systems

    BUS 119b

  • Database Management Systems

    BUS 112

  • Fundamentals of MIS

    BUS 110a

  • Introduction to Programming

    BUS 92

  • Networking and Data Communications

    BUS 111

  • Practicum in MIS

    BUS 119a

  • Special Topics in MIS

    BUS 118S

  • Strategic Business Management

    BUS 189

  • Systems Analysis and Design

    BUS 110b

  • Web Based Computing and Design

    BUS 118W

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