Nicole Quick

Customer education = faster adoption + stronger retention. The secret? Track the right metrics. When you connect learning engagement to product usage, you uncover how education drives real business outcomes. Curious how? Check out our recent blog that recaps actionable tips shared by Lisa Rothrauff, Senior Director of Customer and Partner Education at Amplitude: https://lnkd.in/gntzhjk2 #CustomerEducation #ProductAdoption

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Composable commerce thrives on collaboration! In this article, Orium's CEO Jason Cottrell explores how strong ecosystems and alliances are driving the success of MACH technologies. With insights from experts including commercetools' Kelly Goetsch, Akeneo: The Product Experience Company's Kristin Naragon, and Contentstack's Gurdeep Dhillon, we uncover how seamless integration, shared strategies, and pre-composed solutions are helping businesses overcome digital challenges and unlock new opportunities: https://hubs.li/Q02QxPrY0

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Increasing efficiency + reducing manual errors is a Win-Win for everyone. Julie Hagen shares how you can use Levridge Ag Sales to automatically create a vendor account when a customer account is created. https://lnkd.in/esfCcK-C #microsoftfinops

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NEW! 👉 Product Permission Options: How To Grant Vendors Product Control Are you considering implementing product permission options in your marketplace? Then know that few are as pivotal as granting vendors control over their products. Remember:... https://lnkd.in/gbNxGcdH

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Eric DeMont from Urban Science will be presenting their latest case study: Five Simple Ways to Use Defection Insights to Improve Sales Effectiveness at this year's Modern Retailing Conference. Learn more about his session here - https://bit.ly/4e9c7F0

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Asking product review questions allows brands to evaluate how customers view the new product offering and identify if the product needs additional enhancements. Make sure you're asking the right questions with this blog. https://hubs.ly/Q02w8XwG0

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This quote from Abhishek Mathur highlights the importance of knowing your customer and building a product that solves their core problem. ⚡️🚀 Read the latest blog on MVPs and product market fit with Abhishek Mathur here: https://hubs.ly/Q02t4YKW0 Listen to the podcast with Abhishek Mathur here: https://hubs.ly/Q02t4ZpL0 #AltitudeAccelerator #ProductDevelopment #Startups

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Today on the Cogent360 blog, Founder and President Dave Chace shares his product training design philosophy: Think "from the sales floor backward." ❓ What questions or objections will sales reps encounter? 🤝🏻 How can I help them prepare for those moments? 🌟 How can I make sure the most important information shines? 🎣 Do I have memorable story hooks that sales reps will be able to recall in the moment? If your sales training buries sales reps under an avalanche of specs, you're not preparing them for the floor. Learn how to build training that matters in the moment.

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Kristen Hayer’s article, "In Defense of Customer Success," speaks to the modern narrative on NRR (Net Revenue Retention). Hayer eloquently dismantles the misconception that Customer Success is merely an upgraded Account Management. Instead, she highlights how focusing on true customer value drives long-term retention and growth. It's a refreshing reminder that happy, successful customers are the backbone of strong NRR. When customers see real value, they stay and invest more, turning Customer Success from a cost center to a critical driver of revenue growth. Hayer’s insights are a must-read for any leader serious about sustainable success. https://lnkd.in/e227jyTf

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Trying to land an #edtech role, but keep being beat out by someone with experience? How do you solve that chicken-and-egg dilemma?  🤔 Our friends at Fuel Sales Academy have an accelerator program to help. Working directly with an edtech company allows your skills to impact dozens of classrooms across the country. Be on the front line of helping educators find technology solutions to some of their most challenging problems. 🍎 Fuel Sales Academy is helping people land meaningful sales roles by offering: 👉 free training and 1:1 coaching 👉 PAID, on-the-job experience If you’re looking for something new in your career or want to land a great sales role, check out their all-remote bootcamp to get started. Learn more about it 👉  https://lnkd.in/gtqrcxjm #transitioningteacher, #edtech, #teachertransition, #careerchange, #salestraining

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Successful product onboarding requires catering to risk-averse buyers. We love how Anthony Pierri 🎸 Pierri highlights a common misconception among executives about how customers buy software. He emphasizes that high-level decision-makers typically enter the buying cycle near the end, after sales teams have convinced prospects to consider purchasing more than they initially intended. Check out his post: https://lnkd.in/dVfKcWue Anthony suggests that many enterprise sales conversations begin with discussing adopting smaller point solutions rather than the entire platform. Why? 84% of buyers are risk-averse. He mentions the importance of addressing customer risk aversion and suggests strategies for marketers in early-stage startups to navigate this dynamic effectively. We’re on the sample page. Using the Notion example, here are three simple power survey questions you can ask a targeted Helio panel: 1️⃣ Challenges with Notetaking ↳ What are the top three challenges you currently face with your note-taking process? 2️⃣ Ranking of Most Important Features ↳ Please rank the following features by importance: task management, calendar integration, database functionality, collaboration tools, and customization options. 3️⃣ Future Wants and Needs ↳ What new features or improvements would you like to see in Notion to support your workflows in the future better? Fast, quick needfinding is a great way to make product meetings more effective. In hours, you can have Helio data to support practical conversations about how users think about these problems. #uxresearch #productdiscovery #marketresearch #productdesign

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Is your customer experience function becoming a dumping ground? In Pulse by Intuji's episode #20, we explore this question with Tom DeWitt, founder and director of CXM at Michigan State University. Key insight: "They adopt customer experience as a strategic imperative because they think it's the right thing to do but they don't always understand what that entails. It quickly becomes the dumping ground for anything related to the customer." - Tom DeWitt Creating a customer experience function without proper strategy leads to organisational confusion. The role should facilitate cross-departmental collaboration, not absorb all customer-related responsibilities. This insight is crucial for businesses structuring their customer experience operations. Link to the full episode here 👉 https://buff.ly/4ewSNR7 🎧 Or catch the full episode on your favourite platform: ➕ YouTube - https://buff.ly/4cB1E4N ➕ Spotify - https://buff.ly/3J3MQxV ➕ Apple Podcasts - https://buff.ly/4cCnRiZ ➕ Deezer - https://buff.ly/3J3MQOr Also, give us a follow to stay updated with more exciting content from Pulse by Intuji: 👉 LinkedIn - https://buff.ly/3R0fVik 👉 YouTube - https://buff.ly/4cB1E4N 👉 TikTok - https://buff.ly/4aIF3S9 👉 Facebook - https://buff.ly/4dyMzQe 👉 Instagram - https://buff.ly/4bWe85F 👉 X/Twitter - https://buff.ly/3J3MQ0T 👉 Website - https://buff.ly/4aIF3l7 #OrganisationalDesign #BusinessStrategy #CustomerExperience #ChangeManagement #BusinessSuccess

Our 2024 SaaS Benchmarks Report shows that companies with high NRR grow 2.5x faster than their peers. Curious where your company stands? Check out our latest blog by High Alpha Partner and CFO Blake Koriath for key insights: https://lnkd.in/gyRvHnYb P.S. The full report link is in the comments. 👇

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Check out Episode 248 of The Product School Podcast where Airtable VP of Product, Anthony Maggio discusses Airtable's transition from a consumer product to an enterprise platform, the integration of AI in product development, and the launch of ProductCentral.  🔗 https://lnkd.in/g-fgP3dN

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Did you hear this week's announcement?📣 Thoma Bravo are set to buy a controlling share in USU, adding to their growing collection of SAM tooling solutions.   This is not only big news within the SAM tool industry, as this acquisition should also prompt customers to reflect on their SAM tool usage and whether its time to move to an alternative software optimisation method.   Check out our latest blog that explores the SAM tooling function and why they aren't necessarily always the best way to implement best practices⬇ https://lnkd.in/ehMSwQcC   #Software #SAMTool #Optimisation

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🤔 Looking for a prescription for CX success? Here's how we helped a 🐶🐱🐰veterinary pharmacy 💊harness the power of on-demand customer service. Results like these are the REAL DEAL (🙅‍♀️no placebo effect) 😉 Read the full case study here: https://lnkd.in/gpCVnECv #OnDemand #VeteranaryDispensary #CustomerCare

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Are you a #smallbusiness owner? Then make sure to read this article by Algolia to learn about 10 ways AI is transforming #ecommerce! https://ow.ly/nQlv50Szjl5 #BusinessOwner #Entrepreneur #DigitalTransformation #OnlineBusiness #RetailTech #SmallBizTips

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