Gabriele "G" Masili

Gabriele "G" Masili

Austin, Texas, United States
16K followers 500+ connections

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About

Strategic global executive – C-level experience in technology, customer experience…

Articles by Gabriele "G"

Activity

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Experience

  • Granicus Graphic

    Granicus

  • -

    Greater Seattle Area

  • -

    Greater Seattle Area

  • -

    Greater Seattle Area

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    Luxembourg

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    Cairo Governorate, Egypt

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    Milan Area, Italy

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    Berlin Area, Germany

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    Cagliari Area, Italy

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    Budapest, Hungary

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    Rome Area, Italy

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    London, United Kingdom

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    Cagliari Area, Italy

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    Cagliari Area, Italy

Publications

  • Tela: an authoring tool for the instructional design on the Internet

    presented at ED-MEDIA 98, AACE, Freiburg, Germany

    Other authors

  • 24 Technical Articles

    Inter.net - Italian IT Magazine, Vigano di Gaggiano, Italy

  • The user's control on verbal/non-verbal knowledge visualization

    Proceedings of the Information Technology and Teacher Education Conference, Society for Information and Teacher Education (SITE97), AACE, Orlando, FL, USA: 467-471

    Other authors

Patents

  • Documentation augmentation using role-based user annotations

    Issued US20220237367A1

    A system and method for performing role-based user annotation of product documentation is disclosed. The system identifies first and second roles for first and second users, respectively; causes, based on the first role, a first user interface to display on a first client device to receive a first input associated with the default document from the first user; creates a first layer of annotation on the default document based on the first input; receives a request to access the document from the…

    A system and method for performing role-based user annotation of product documentation is disclosed. The system identifies first and second roles for first and second users, respectively; causes, based on the first role, a first user interface to display on a first client device to receive a first input associated with the default document from the first user; creates a first layer of annotation on the default document based on the first input; receives a request to access the document from the second user; determines, based on the first and second roles, whether to merge the first layer of annotation to the default document for generating an output document; causes a second user interface to display the output document on a second client device; and causes the first input and the output document to be applied for document performance analysis associated with one or more entities.

    See patent

  • Automated, configurable and extensible digital asset curation tool

    Issued US20220292089A1

    In a data asset curating system including a processor, computer-readable medium and data storage storing source data assets, each source data asset including content data and source metadata, the data storage stores instructions causing the system to perform converting, based on a conversion rule defining a set of standard attributes, the source data assets to curatable data assets, each curatable data asset including the content data of the corresponding source data asset and curatable…

    In a data asset curating system including a processor, computer-readable medium and data storage storing source data assets, each source data asset including content data and source metadata, the data storage stores instructions causing the system to perform converting, based on a conversion rule defining a set of standard attributes, the source data assets to curatable data assets, each curatable data asset including the content data of the corresponding source data asset and curatable metadata, the curatable metadata including one or more standard attributes; causing a user device to render a GUI configured to provide filtering options for querying the curatable data assets; receiving, from the user device, a curation query including a set of the filtering options selected via the GUI; and identifying, from the curatable data assets, a set of the curatable data assets satisfying the received curation query.

    See patent

  • User Profile Sharing

    Issued US11050841B2

    A method that enables sharing a technology profile is described herein. The method includes determining at least one technology ecosystem of a first user. The method also includes generating a technology profile for the first user from the technology ecosystem, wherein the technology profile comprises components from the technology ecosystem associated with the first user. Finally, the method includes selectively sharing a shared technology profile with a second user, wherein the shared…

    A method that enables sharing a technology profile is described herein. The method includes determining at least one technology ecosystem of a first user. The method also includes generating a technology profile for the first user from the technology ecosystem, wherein the technology profile comprises components from the technology ecosystem associated with the first user. Finally, the method includes selectively sharing a shared technology profile with a second user, wherein the shared technology profile is determined by the first user and is derived from the technology profile.

    See patent

  • Customizing product documentation without duplicating documentation

    Filed WO2020251686A1

    A system for customizing product documentation. In one example, the system includes an electronic computing device including an electronic processor. The electronic processor is configured to receive, from a user device, log-on credentials, determine, based on the log-on credentials, an organization, and receive, from a database server, product documentation for a product. The electronic processor is also configured to receive, from the database server, modifications for the product…

    A system for customizing product documentation. In one example, the system includes an electronic computing device including an electronic processor. The electronic processor is configured to receive, from a user device, log-on credentials, determine, based on the log-on credentials, an organization, and receive, from a database server, product documentation for a product. The electronic processor is also configured to receive, from the database server, modifications for the product documentation that are associated with the organization, apply the modifications to the product documentation to create modified product documentation, and send, to the user device, the modified product documentation.

    See patent

  • Handoff Between Bot and Human

    Filed WO2021034392A1

    A method that enables handoff between a bot and human is described herein. The method includes monitoring a conversation between a user and a first bot to detect a trigger, wherein the trigger is detected by assessing one or more factors associated with the user, wherein assessing the one or more factors comprises a determination that a user frustration level exceeds a predetermined threshold. The method also includes, in response to a detected trigger, determining a type of a handoff to be…

    A method that enables handoff between a bot and human is described herein. The method includes monitoring a conversation between a user and a first bot to detect a trigger, wherein the trigger is detected by assessing one or more factors associated with the user, wherein assessing the one or more factors comprises a determination that a user frustration level exceeds a predetermined threshold. The method also includes, in response to a detected trigger, determining a type of a handoff to be executed, wherein the handoff is to a second bot or a human support agent and the type of handoff is based on an experience of the user. Additionally, the method includes executing the determined handoff to the second bot or a human support agent, wherein the second bot or a human support agent engages the user in conversation to execute functionality desired by the user.

    See patent

  • System for analyzing and prescribing content changes to achieve target readability level

    Filed US20220188514A1

    A system for analyzing and prescribing content changes to achieve target readability level evaluates a readability score for a file at least at a whole document level and a sentence level based on a designated readability index; identifies one or more sentences that contribute to the file having the whole document level readability score outside a desired readability score of the readability index; provides a visual indicator for each of the identified one or more sentences; and re-evaluating…

    A system for analyzing and prescribing content changes to achieve target readability level evaluates a readability score for a file at least at a whole document level and a sentence level based on a designated readability index; identifies one or more sentences that contribute to the file having the whole document level readability score outside a desired readability score of the readability index; provides a visual indicator for each of the identified one or more sentences; and re-evaluating the readability score for the file at the whole document level upon at least one of the identified one or more sentences being changed.

    See patent

Languages

  • English

    Full professional proficiency

  • Italian

    Native or bilingual proficiency

  • Sardinian

    Professional working proficiency

  • Spanish

    Limited working proficiency

  • French

    Elementary proficiency

Organizations

  • Customer Contact Week (CCW)

    Advisory Board Member

    - Present

    Member of the Advisory Board for the world’s largest customer contact event series, the Customer Contact Week (CCW), serving tens of thousands of attendees each year. https://www.customercontactweek.com/

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