About
Experienced executive in the outsourcing/offshoring industry. Natural leader, good…
Articles by Larry
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These Aren’t the Droids You’re Looking For: AI in the Contact Center Isn’t Only About ChatGPT
These Aren’t the Droids You’re Looking For: AI in the Contact Center Isn’t Only About ChatGPT
By Andrew Hill, Chief Innovation Officer, ClearSource Ever since Chat GPT stunned the world in November 2022…
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Should Tech Startups try to handle CX?
Should Tech Startups try to handle CX?
Companies attending the @siliconslopes tech summit in Utah should explore how choosing the right BPO can help your…
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The same technology that detects patterns in QA processes can now drive hyper-personalized customer interactions—at scale. It continuously processes…
The same technology that detects patterns in QA processes can now drive hyper-personalized customer interactions—at scale. It continuously processes…
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AI is the driving force behind the next evolution of BPO. At Support Services Group, we’re executing a strategic roadmap that brings CX automation…
AI is the driving force behind the next evolution of BPO. At Support Services Group, we’re executing a strategic roadmap that brings CX automation…
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Thank you Bennett College and Dr. M. Yvette Wimberly for extending the invitation to the 2nd Annual Strada LeadHERship Conference. It was an honor to…
Thank you Bennett College and Dr. M. Yvette Wimberly for extending the invitation to the 2nd Annual Strada LeadHERship Conference. It was an honor to…
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In this week’s insight, Melissa B. Johnson, EVP of Workforce Management at SSG, discusses the challenges healthcare organizations face with…
In this week’s insight, Melissa B. Johnson, EVP of Workforce Management at SSG, discusses the challenges healthcare organizations face with…
Liked by Larry Ruehlen
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At SSG, 2024 was a year of transformation and growth as we enhanced our capabilities and set the foundation for an even stronger 2025. Here’s where…
At SSG, 2024 was a year of transformation and growth as we enhanced our capabilities and set the foundation for an even stronger 2025. Here’s where…
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2024 was a year of growth, alignment, and excellence in execution. We refined our strategies, tackled challenges head-on, and set new standards in CX…
2024 was a year of growth, alignment, and excellence in execution. We refined our strategies, tackled challenges head-on, and set new standards in CX…
Shared by Larry Ruehlen
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Mike Nessler — Chairman at Support Services Group — touches on a few of the ways SSG evolved in 2024, as well as the developments we’re looking…
Mike Nessler — Chairman at Support Services Group — touches on a few of the ways SSG evolved in 2024, as well as the developments we’re looking…
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Now’s the perfect time to reflect on what we’ve learned, how we’ve grown, and where we’re heading. Last year, we sharpened our focus on execution…
Now’s the perfect time to reflect on what we’ve learned, how we’ve grown, and where we’re heading. Last year, we sharpened our focus on execution…
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Choosing the right offshore BPO partner is critical to avoiding downtime, cost overruns, and CX crises. Here’s what to look for: 𝟭. 𝗟𝗼𝗻𝗴…
Choosing the right offshore BPO partner is critical to avoiding downtime, cost overruns, and CX crises. Here’s what to look for: 𝟭. 𝗟𝗼𝗻𝗴…
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What makes a successful BPO implementation? According to Mike Nessler — Chairman at Support Services Group — it’s all about adaptability, education,…
What makes a successful BPO implementation? According to Mike Nessler — Chairman at Support Services Group — it’s all about adaptability, education,…
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What makes a successful BPO implementation? According to Mike Nessler — Chairman at Support Services Group — it’s all about adaptability, education,…
What makes a successful BPO implementation? According to Mike Nessler — Chairman at Support Services Group — it’s all about adaptability, education,…
Shared by Larry Ruehlen
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Why are so many companies turning to nearshore BPO? Because nearshore partnerships offer a rare combination of cost-efficiency, cultural…
Why are so many companies turning to nearshore BPO? Because nearshore partnerships offer a rare combination of cost-efficiency, cultural…
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Pleased to welcome Branding Iron Holdings, Inc. to the Kingswood portfolio! Branding Iron is an industry-leading producer of protein products with a…
Pleased to welcome Branding Iron Holdings, Inc. to the Kingswood portfolio! Branding Iron is an industry-leading producer of protein products with a…
Liked by Larry Ruehlen
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Can I tell you WHY I chose Cloudlinx? It's the same reason why we're different. ➡ We Show Up, Not Off: Nobody likes a show-off and expertise…
Can I tell you WHY I chose Cloudlinx? It's the same reason why we're different. ➡ We Show Up, Not Off: Nobody likes a show-off and expertise…
Liked by Larry Ruehlen
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At Support Services Group (SSG), we hold firm to the principle that no client is too small to receive tailored business process outsourcing (BPO)…
At Support Services Group (SSG), we hold firm to the principle that no client is too small to receive tailored business process outsourcing (BPO)…
Shared by Larry Ruehlen
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Wolverine Solutions Group
In an era dominated by digital communications, receiving a thoughtful piece of direct mail can be a refreshing surprise! Financial institutions are finding innovative ways to engage customers, with direct mail leading the charge in creating personal connections. By crafting tailored messages that resonate with individual needs, institutions can significantly boost their customer relationships. This tactile approach provides a unique opportunity to stand out from the digital noise, making clients feel valued and understood. #FinancialInstitutions #CustomerEngagement #DirectMailInnovation
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Sharpdots
Struggling to get your marketing message noticed? Learn how to create impactful direct mail campaigns that stand out! Our latest blog post, "How to Launch a Direct Mail Campaign in 12 Steps," provides: ✅ Step-by-step guidance ✅ Expert tips for compelling design and copy ✅ Insights on personalizing your message ✅ Strategies to measure and optimize results Don't let your marketing efforts go unnoticed! LINK to the post in the comments below. #DirectMail #MarketingTips #MarketingStrategy #Sharpdots
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Dancor Solutions
📬 The Direct Mail Revival 📬 Traditional mail is making a comeback in the digital age! 🌟📈 This Forbes article explores the resurgence of direct mail and provides savvy marketers with strategies to leverage this trend. At Dancor, we offer innovative solutions to help you capitalize on this revival, integrating direct mail with digital marketing for maximum impact. 🚀 Read the full article 👇 https://bit.ly/4b1eHu2 #Marketing #DirectMail #DigitalMarketing #BusinessGrowth #WeHaveSolutions
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Precision Writing Ltd.
Did you know - APMP membership correlates with more company revenue 💰 According to the Loopio 2024 RFP Trends & Benchmarks Report, APMP members influence a higher proportion of revenue from RFP’s than their peers. We are proud to state that all of our writers at Precision Writing are APMP certified ✅ This shows our commitment to industry best practices, as well as our understanding of the critical role successful bid-writing plays in your business! #apmp #proposalwriting #bcbusiness #bestpractices
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National Association of Landscape Professionals
What are you doing with your customer insights once you survey them or receive reviews? This feedback can be turned into marketing messaging gold! https://hubs.ly/Q02KcRtR0 Stay up to date here. https://hubs.ly/Q02Kdfzq0
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FUSION
Are you looking to elevate your direct mail campaigns? From choosing the proper format to adding a personalized touch with faux stamps, these insights in our new blog post will help you create impactful and engaging direct mail pieces that resonate with your audience and drive results. Discover how attention to detail and strategic choices can enhance your campaign's effectiveness and ROI!
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Mail Boxes Etc (MBE) Australia
Informational flyers and brochures empower your audience with knowledge, fostering trust and credibility in your brand. Find out 5 easy ways get these tools in front of your customers. https://lnkd.in/g9Augwqz #flyers #brochures #advertising #printsolutions #engage #targetaudience #reach #visualimpact #costeffective #promote
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Mail Boxes Etc Victoria
Informational flyers and brochures empower your audience with knowledge, fostering trust and credibility in your brand. Find out 5 easy ways get these tools in front of your customers. https://lnkd.in/g9Augwqz #flyers #brochures #advertising #printsolutions #engage #targetaudience #reach #visualimpact #costeffective #promote
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MBE Archerfield
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MBE Blacktown
Informational flyers and brochures empower your audience with knowledge, fostering trust and credibility in your brand. Find out 5 easy ways get these tools in front of your customers. https://lnkd.in/g9Augwqz #flyers #brochures #advertising #printsolutions #engage #targetaudience #reach #visualimpact #costeffective #promote
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MBE Sydney CBD
Informational flyers and brochures empower your audience with knowledge, fostering trust and credibility in your brand. Find out 5 easy ways get these tools in front of your customers. https://lnkd.in/g9Augwqz #flyers #brochures #advertising #printsolutions #engage #targetaudience #reach #visualimpact #costeffective #promote
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Taradel LLC
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Ketner Group
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Explore MoreOthers named Larry Ruehlen
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