Karen May

Do you know the four ingredients that are critical to any change management strategy? We highlight these and look at other ways to tailor your strategy to engage stakeholders at https://gag.gl/gfXF9o #Change #ChangeManagement #OCM

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Last week's Medical Professional Liability Association leadership conference wrapped up with a thought-provoking panel tackling the future of agility. Here's a snapshot of my opinions: Warning: Steer clear of the methodology wars. There are countless ways to be #agile, and no one way is "right" just because it’s labeled a best practice. Remember, best practices aren't the only practices. Experiment, adapt, and find what works for you. In the end, businesses care about results, not the specific method you use. Hard-Won Lesson: To guide anyone towards an agile mindset, you need to meet them where they are. Addressing people’s fears and concerns is crucial before implementing major changes. Without this, new ideas won’t be truly embraced. Always measure the impact of your transformation on key business metrics to ensure you're on the right track. Prediction: I believe the core aspects of agility are essential for solving the world's biggest challenges. By bringing diverse voices together to co-create iterative solutions, we can effectively tackle issues like climate change, hyper-partisanship, and economic inequality. These skills are not just valuable; they're vital for our future. #Agility #Leadership #FutureOfWork #Innovation #Transformation

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Provider Data Chaos: The Silent Killer of Healthcare Efficiency? Outside of my day job, over the past few weeks, I've been having conversations with industry colleagues and experts about a persistent problem plaguing healthcare: The chaos of provider data management. Inaccurate directories, outdated credentials, and fragmented communication aren’t just administrative nuisances—they’re barriers to care, patient trust, and operational efficiency. Provider data impacts everything: referrals, claims, compliance, and patient satisfaction. Yet, despite billions spent annually on healthcare IT, most organizations still struggle to maintain accurate, actionable provider information. Why? Recent insights highlight the urgency of this issue. A report by the American Medical Association found that 20% of provider directory listings contain inaccuracies, leading to delayed care and increased administrative costs. Additionally, the mismanagement of provider data generates claims processing errors costing nearly $17 billion annually in unnecessary healthcare spend. So, what’s the way forward? 1. Prioritize Provider Data as a Strategic Asset: Organizations must treat provider data management with the same rigor as financial or clinical data. 2. Automate to Eliminate Errors: Leverage AI and real-time data verification tools to reduce manual intervention. 3. Collaborate Across Ecosystems: Build partnerships between providers, payers, and third-party platforms to share accurate, standardized data. 4. Monitor Metrics: Track KPIs like data accuracy, claims rejections, and patient complaints to measure progress. The stakes are too high to ignore. Patients deserve seamless care navigation, and care providers deserve a system that works. Let's face it... In a world where technology can map the human genome, shouldn't we be able to better handle provider data errors and enhance care and patient trust? Disclaimer: The views and opinions expressed in this post are solely my own and do not necessarily reflect the views or positions of my employer or any affiliated organizations.

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TigerConnect’s latest product updates are live! These enhancements empower clinicians and healthcare teams to deliver more efficient, safe, and patient-centered care by tackling everyday challenges like cognitive load and data access. Some of the new features include Patient Context Messaging for quick, data-driven conversations, emoji reactions to streamline communication without extra alerts, and dark mode to reduce eye strain during late shifts. Proud to be part of a team making meaningful changes in healthcare communication and efficiency. Learn more about these updates in the blog: https://buff.ly/4f0OTBn #TigerConnect #HealthcareTechnology #PatientCare

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Women's health has been sorely neglected for decades, across many dimensions of science and healthcare -- but design thinking can help drive the development of innovative solutions that address the real needs of women across all stages of life. Check out more details below!

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Tired of manual accessibility processes for your Healthcare PDFs? PREP by Continual Engine is here to help: ✅ Quicker Turnaround Time: Save over 60% turnaround time, spending less time on document compliance and more on what matters—your patients. ✅ Stay Compliant: Avoid legal issues with 100% compliance to Section 508, WCAG 2.1, PDF/UA, EAA, and ADA standards. ✅ Ensure Confidentiality: Your sensitive information is safe with our rigorous confidentiality measures. ✅ Achieve Up To 50% Cost Savings: Experience significant cost savings as our advanced AI automates document remediation, effortlessly handling thousands of documents in various languages, including Hebrew and Arabic. Visit our website to learn more and get started: https://lnkd.in/dZ---FEu

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Tired of manual accessibility processes for your Healthcare PDFs? PREP by Continual Engine is here to help: ✅ Quicker Turnaround Time: Save over 60% turnaround time, spending less time on document compliance and more on what matters—your patients. ✅ Stay Compliant: Avoid legal issues with 100% compliance to Section 508, WCAG 2.1, PDF/UA, EAA, and ADA standards. ✅ Ensure Confidentiality: Your sensitive information is safe with our rigorous confidentiality measures. ✅ Achieve Up To 50% Cost Savings: Experience significant cost savings as our advanced AI automates document remediation, effortlessly handling thousands of documents in various languages, including Hebrew and Arabic. Visit our website to learn more and get started: https://lnkd.in/dZ---FEu

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The devil is in the details. Learn why record retrievals for HEDIS and Risk can be challenging and how Inovalon solutions help

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Navigating the complexities of the US healthcare insurance market is no easy feat. Payers have to manage evolving customer expectations while also focusing on growth. Read the blog to discover how leveraging modern revenue management solutions can help tackle these challenges, streamline operations, and drive sustainable growth. https://lnkd.in/eGTtww7r #ormb #revenuemanagement #betterrevenuemanagement #HealthcarePayers #LegacySystems #StrategicApproach #health #healthcare #healthinsurance #healthindustry #digitalization #billing #billingplatform #pricing #inflation #billingsoftware #healthservices #healthsector #revenuestreams #midmarket #midsizemarket #technology

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Effective communication is key to ensuring smooth EHR system transitions and minimizing disruptions in healthcare workflows. Learn how we can help your organization navigate these challenges with confidence: https://bit.ly/3RYyaFa

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Ownership, Simplicity and Clarity: How Lean Healthcare Organizations Should Adjust to Massively Outperform Read more from Ken Segel: https://hubs.li/Q030ph8v0 #healthcare #lean #continuousimprovement #healthcareimprovement

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We need to stop talking about all the bad things that insurance companies do and start talking about patient advocates who know how to work with payers to get patients the care they need. Every patient with serious disease should have access to a patient navigator. We are never going to make large organizations perfect. What we can do is grow the people who can advocate and advise. So many of us in the Healthcare space have to do this for family and friends and, sadly, we are often pretty effective at getting access where there were problems before. All patients need to have the same expertise and experience on their side. #patientadvocate #carecoordination

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Calling all Midwest and Healthcare BRMs! Jeremy Semmelroth, Christina Blincoe, MBRM, and I are teaming up on a webinar event on May 10! Register here to participate in our discussion about innovative tech solutions and intake processes - how do you handle solutions like AI where solution design, discovery, and integration can blur together? How do you gather success metrics for unproven tech? Come and join our conversation!

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Want to know if engaging an EHR Consultant is the right "fit" for your Human Services Agency? Read these insider insights from Theresa Yera, one of our Directors of EHR Strategy and Customer Success. She breaks down what our consultants bring to the table and how we work with you to achieve EHR success. #ElectronicHealthRecords #EHR #healthcaretransformation #healthtech #HumanServices #socialworkers #DataDriven #DataAnalytics https://lnkd.in/edHbCPch

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All workplaces, including healthcare, need more women for the value they bring to the table, ranging from empathy, communication, collaboration, and teamwork to leadership skills and positive financial performance. There is no way to have innovation without an inclusive culture, and at Optum, we’re evolving our policies, programs and practices to recruit, engage and retain diverse teams, and to cultivate future women leadership pipelines. Optum India MD, Uma Krishnan, shares more on this in this Economic Times Insights feature. #OptumIndia #Optumadvocate

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Azara DRVS helps healthcare providers manage patient populations living with asthma by using data-driven tools to improve patient outcomes. Learn more about how our clients are putting data into action in Kaitlyn Gordon's latest blog: https://hubs.la/Q02yHFPg0 #AsthmaAwarenessMonth #AzaraDRVS

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Interesting news from Optum as they announce that they will no longer offer their telehealth services. With the oversaturation of the market during the COVID-19 pandemic, many providers and payers have been offering their own tools, making it difficult for patients to navigate. It begs the question, who should own the direct partnership with telehealth firms? According to this article, the solution needs to sit with the employer for a number of reasons. This includes having a centralized platform tied to an app, website, or phone number for easy access, navigation capabilities to point patients to the appropriate level of care based on the plan's criteria, and ensuring accurate plan and pricing information to comply with the Consolidated Appropriations Act. #Accresa #TelescopeHealth #Ameriflex #WorkForceGo #Telehealth Thoughts?? Source: https://lnkd.in/ddxURpR2

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Grateful to Brendan Keeler for surfacing this slightly esoteric but important bit of news. Worth following, if you work in #SNF and/or #postacute care IT, or work with companies that provide this #care. This could have significant ramifications for how companies pull #healthcare data to use elsewhere, as well as how some are working to streamline operations with these data. #EHR #RPA #SNF #SkilledNursing

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Too often, patients wait a month or more for care they need right now. Maury Regional Health is using automated workflows connected with their Oracle EHR to cut down wait times by 33 days. ⏰ Watch MRH leadership explain the impact of integrating Luma and Oracle: https://hubs.li/Q02wYy_30

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