“Kirk is the type of sponsor/business owner that a project manager loves to work with. He is involved, decisive, open to suggestions, and a great partner. He puts people in a position to succeed and is willing to escalate items as needed. Kirk is the type of person you want to be involved in any and all important projects. I highly recommend him!”
About
Inspirational Senior Executive and Operations Leader with extensive experience across…
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We greatly appreciate the invitation to sponsor and join the full Pharmaceutical Strategies Group - PSG team for a very open dialogue session to…
We greatly appreciate the invitation to sponsor and join the full Pharmaceutical Strategies Group - PSG team for a very open dialogue session to…
Shared by Kirk Lavar Curtis, MBA
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Happy March! What better way to start the new month than checking out our February #newsletter? We cover our press release about Judi Health™, the…
Happy March! What better way to start the new month than checking out our February #newsletter? We cover our press release about Judi Health™, the…
Shared by Kirk Lavar Curtis, MBA
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⚡ "We Can’t Leverage AI with Our Legacy Systems!" Think Again. Yes, legacy systems may have integration limits—but that doesn’t mean cloud-based…
⚡ "We Can’t Leverage AI with Our Legacy Systems!" Think Again. Yes, legacy systems may have integration limits—but that doesn’t mean cloud-based…
Liked by Kirk Lavar Curtis, MBA
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Why Go Alone When You Can Have an Expert? Choosing the right Contact Center tech or BPO partner can be overwhelming—but a Strategic Advisor & Broker…
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📊 Numbers Don’t Lie—But Are You Tracking the Right Ones? The right KPIs drive efficiency, improve CX, and optimize costs in your contact center…
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Great agents aren’t born—they’re coached. AI + Coaching = A Smarter Approach to Agent Development Strong contact centers don’t just manage…
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The Customer Experience vs. The Agent Experience: Can These Strategies Coexist in Contact Centers? Every year, as you build your operating budget…
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Why wait for customers to call you with problems? Great customer service isn’t just about solving problems—it’s about anticipating them before they…
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Active job seekers in the U.S. are feeling less confident about their chances of finding or keeping a job these days, according to the latest…
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Choosing Between BPO and In-House? Here’s What No One Tells You. It’s often framed as an either/or decision—but it doesn’t have to be. 💡 Each…
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Our co-founder & CEO, A. J. Loiacono, will be joining the HIMSS 2025 Conference this March! AJ will be on a panel alongside Jeff Kozloff (Board…
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🛠️ The Right Tools Make All the Difference in Workforce Management A strong Workforce Management (WFM) strategy ensures your contact center runs…
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💸 Think You Know Your Contact Center Costs? Think Again. Even the most efficient contact centers leak money due to hidden costs that quietly erode…
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Thank you to Business Insider and Rebecca Torrence for highlighting Capital Rx's financially aligned and technology powered approach to…
Thank you to Business Insider and Rebecca Torrence for highlighting Capital Rx's financially aligned and technology powered approach to…
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⚠️ Avoid These Costly Mistakes When Outsourcing Your Contact Center Outsourcing your contact center operations can be a game-changer—but only if…
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AI is No Longer Optional—It’s Essential. AI-powered contact centers are transforming CX and agent performance by enabling: > Predictive analytics –…
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