Paul English

Paul English

Boston, Massachusetts, United States
17K followers 500+ connections

About

Startups: Kayak, Lola, Supercal, Steppin, GetHuman, Moonbeam, Deets, Reki…

Articles by Paul

  • Why are meetings an hour long?

    Why are meetings an hour long?

    Google could increase US productivity if they changed Google Calendar to have the default meeting length be 30 minutes.

    18 Comments
  • How to be a great programmer

    How to be a great programmer

    There are only two things you need to do to become a great, world-class programmer. First, you must maximize customer…

    11 Comments
  • Paul's Time Management Tricks

    Paul's Time Management Tricks

    Whether we like it or not, we spend most of our time at our jobs -- more than with our family, friends or dogs! So it's…

    12 Comments

Activity

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Experience

  • Boston Venture Studio Graphic

    Boston Venture Studio

    Boston, Massachusetts, United States

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    Boston, Massachusetts, United States

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    New York, New York, United States

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    Boston, Massachusetts, United States

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    Boston, Massachusetts, United States

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    Haiti

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    Greater New York City Area

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    Boston MA

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    Boston, MA

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    Cambridge, MA US

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Education

Patents

  • Multi-phase search and presentation for vertical search websites

    Issued US 8,972,434

  • Email-based customer support management system

    Issued US 7587678

    A customer support system is provided that integrates with a legacy email system. The customer support system receives customer inquiries via a feedback form, formats the inquiries into emails and routes the emails to selected employees. A dynamic status indicator is incorporated into each email that indicates the status of the customer's inquiry. The value of the status indicator is resolved at the time an employee opens or displays the email for viewing. All customer inquiries and employees…

    A customer support system is provided that integrates with a legacy email system. The customer support system receives customer inquiries via a feedback form, formats the inquiries into emails and routes the emails to selected employees. A dynamic status indicator is incorporated into each email that indicates the status of the customer's inquiry. The value of the status indicator is resolved at the time an employee opens or displays the email for viewing. All customer inquiries and employees responses are individually tracked and maintained in a database for analysis and reporting.

    See patent
  • Individualized marketing to improve capacity utilization

    Issued US 11/087,469

    Suppliers of goods and/or services subject to shifts in capacity utilization design and implement marketing campaigns around utilization forecasts, targeting marketing expenditures on periods of excess capacity rather than periods without excess capacity, and in some embodiments also to alter...

    See patent

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