About
Startups: Kayak, Lola, Supercal, Steppin, GetHuman, Moonbeam, Deets, Reki…
Articles by Paul
Activity
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Trade Coffee is hiring! We have a variety of exciting positions open right now, and we’re looking for amazing people to join our team. Hi…
Trade Coffee is hiring! We have a variety of exciting positions open right now, and we’re looking for amazing people to join our team. Hi…
Liked by Paul English
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The art of recruiting. I've noticed something about successful founders: they are exceptional recruiters. They don't just hire—they inspire…
The art of recruiting. I've noticed something about successful founders: they are exceptional recruiters. They don't just hire—they inspire…
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Another article about Steppin, our app to cure you of social media addiction. It trained me to delete Twitter, and to use TikTok far less than…
Another article about Steppin, our app to cure you of social media addiction. It trained me to delete Twitter, and to use TikTok far less than…
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Experience
Education
Patents
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Multi-phase search and presentation for vertical search websites
Issued US 8,972,434
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Email-based customer support management system
Issued US 7587678
A customer support system is provided that integrates with a legacy email system. The customer support system receives customer inquiries via a feedback form, formats the inquiries into emails and routes the emails to selected employees. A dynamic status indicator is incorporated into each email that indicates the status of the customer's inquiry. The value of the status indicator is resolved at the time an employee opens or displays the email for viewing. All customer inquiries and employees…
A customer support system is provided that integrates with a legacy email system. The customer support system receives customer inquiries via a feedback form, formats the inquiries into emails and routes the emails to selected employees. A dynamic status indicator is incorporated into each email that indicates the status of the customer's inquiry. The value of the status indicator is resolved at the time an employee opens or displays the email for viewing. All customer inquiries and employees responses are individually tracked and maintained in a database for analysis and reporting.
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Individualized marketing to improve capacity utilization
Issued US 11/087,469
Suppliers of goods and/or services subject to shifts in capacity utilization design and implement marketing campaigns around utilization forecasts, targeting marketing expenditures on periods of excess capacity rather than periods without excess capacity, and in some embodiments also to alter...
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A moment of silence for all the people who wrote ‘results-driven’ in their headline and then never delivered results
A moment of silence for all the people who wrote ‘results-driven’ in their headline and then never delivered results
Liked by Paul English
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We continue our series "Brands doing inspiring/interesting stuff" this time with a launch... Did you set yourself a new resolution? Perhaps it was…
We continue our series "Brands doing inspiring/interesting stuff" this time with a launch... Did you set yourself a new resolution? Perhaps it was…
Liked by Paul English
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If you are between jobs, or in a job you don't like, and thus looking for something new, I recommend you spend a lot of time on https://agent.ai and…
If you are between jobs, or in a job you don't like, and thus looking for something new, I recommend you spend a lot of time on https://agent.ai and…
Shared by Paul English
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So honored to be invited to do a cameo at the Constant Contact kickoff and 30 year anniversary celebration! Congrats to the whole CTCT team!
So honored to be invited to do a cameo at the Constant Contact kickoff and 30 year anniversary celebration! Congrats to the whole CTCT team!
Liked by Paul English
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A portfolio company of mine was recently acquired, and it reminded me of some advice I’ve shared with founders during my investing career. 🧬…
A portfolio company of mine was recently acquired, and it reminded me of some advice I’ve shared with founders during my investing career. 🧬…
Liked by Paul English
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