About
Emily He is a Silicon Valley technology executive with experiences leading go-to-market…
Articles by Emily
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Celebrating Transformative Technology in Manufacturing at Hannover Messe
Celebrating Transformative Technology in Manufacturing at Hannover Messe
This year, the Business Applications Team at Microsoft is excited to return to Hannover Messe in person! While there…
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What Happens When You Embrace Change? Everything!
What Happens When You Embrace Change? Everything!
One of the things I love most about product marketing is learning A to Z about our customers and their businesses. What…
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How an AI-based ‘Rosetta Stone’ Will Help Companies Define and Redeploy Key Skills
How an AI-based ‘Rosetta Stone’ Will Help Companies Define and Redeploy Key Skills
Given the creativity many people apply to their job titles, it’s hard to tell from resume entries just what a person…
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Activity
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Trust is rarely earned through transactions; it is earned via relationships So we invest in relationships. As communicators, this is critical to…
Trust is rarely earned through transactions; it is earned via relationships So we invest in relationships. As communicators, this is critical to…
Liked by Emily He
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Today marks my last day at Gong 💜 A company that has shaped my career in ways I could never have imagined. When I joined six years ago, Gong was a…
Today marks my last day at Gong 💜 A company that has shaped my career in ways I could never have imagined. When I joined six years ago, Gong was a…
Liked by Emily He
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I am delighted to share that I have joined ThoughtSpot as CFO. The opportunity to work with Ketan Karkhanis and the talented team at ThoughtSpot is…
I am delighted to share that I have joined ThoughtSpot as CFO. The opportunity to work with Ketan Karkhanis and the talented team at ThoughtSpot is…
Liked by Emily He
Experience
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Education
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Stanford Graduate School of Business
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Activities and Societies: Certificate of Global Management Program High Tech Club Asia Club
Languages
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English
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Chinese
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🚀 Join this winning Marketing team in Dublin! Gong, the leading Revenue AI company, is expanding it's marketing efforts in continental Europe and…
🚀 Join this winning Marketing team in Dublin! Gong, the leading Revenue AI company, is expanding it's marketing efforts in continental Europe and…
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While chatbots can handle simple questions, they only skim the surface of what AI is truly capable of—uncovering actionable insights that actually…
While chatbots can handle simple questions, they only skim the surface of what AI is truly capable of—uncovering actionable insights that actually…
Shared by Emily He
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Many seem to still be hung up on the debate of what is or isn't an agent. Do they need to be autonomous? Do they have to have full "agency"? Here's…
Many seem to still be hung up on the debate of what is or isn't an agent. Do they need to be autonomous? Do they have to have full "agency"? Here's…
Liked by Emily He
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Gong's 4 top-performing LI video ads are entirely narrated by their customers. The format is genius. The targeting is crisp. Here's how to copy it…
Gong's 4 top-performing LI video ads are entirely narrated by their customers. The format is genius. The targeting is crisp. Here's how to copy it…
Liked by Emily He
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There's nothing like kicking off the year with an incredible Gong Kickoff! From product launches to celebrating wins and aligning on our path…
There's nothing like kicking off the year with an incredible Gong Kickoff! From product launches to celebrating wins and aligning on our path…
Liked by Emily He
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What a week this has been! From Riyadh for LEAP 2025 to support our investment in the region while meeting with #AWSPartners and Customer to explain…
What a week this has been! From Riyadh for LEAP 2025 to support our investment in the region while meeting with #AWSPartners and Customer to explain…
Liked by Emily He
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As we wrap up Gong's FY26 GKO I leave feeling beyond grateful & more motivated than ever before! It's rare to find a company where you are…
As we wrap up Gong's FY26 GKO I leave feeling beyond grateful & more motivated than ever before! It's rare to find a company where you are…
Liked by Emily He
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Couldn't be more fired up from Gong’s sales kickoff! 🔥 There’s nothing better than getting the team together and discussing how we will continue to…
Couldn't be more fired up from Gong’s sales kickoff! 🔥 There’s nothing better than getting the team together and discussing how we will continue to…
Liked by Emily He
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Proud to announce that I’ve joined The Wall Street Journal's CMO Council, a distinguished network of global leaders dedicated to addressing today’s…
Proud to announce that I’ve joined The Wall Street Journal's CMO Council, a distinguished network of global leaders dedicated to addressing today’s…
Liked by Emily He
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As I leave our SKO and reflect on Gong’s incredible FY25, I am overwhelmed with gratitude for the phenomenal Enterprise team that I’ve been so lucky…
As I leave our SKO and reflect on Gong’s incredible FY25, I am overwhelmed with gratitude for the phenomenal Enterprise team that I’ve been so lucky…
Liked by Emily He
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John Holinka ☁
The #1 question we get asked: what exactly is a Revenue Cadence? Revenue Cadences can seem complex. But they’re essential to keeping your team aligned. Watch John Queally, Clari's Director of RevOps, explain what a Revenue Cadence is and why it’s critical for driving predictable revenue.
1 Comment -
Donagh Kiernan
Misaligned Onboarding with partners business and capabilities READ POST HERE: Partner Enablement: Glaring Gap or Shocking Shortfall? - Starting in Partnering: What most Tech CEOs get wrong #7 https://rb.gy/tug2xz #SalesChannels #PartnerEnablement
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Donagh Kiernan
Misaligned Onboarding with partners business and capabilities READ POST HERE: Partner Enablement: Glaring Gap or Shocking Shortfall? - Starting in Partnering: What most Tech CEOs get wrong #7 https://rb.gy/tug2xz #SalesChannels #PartnerEnablement
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Donagh Kiernan
Misaligned Onboarding with partners business and capabilities READ POST HERE: Partner Enablement: Glaring Gap or Shocking Shortfall? - Starting in Partnering: What most Tech CEOs get wrong #7 https://rb.gy/tug2xz #SalesChannels #PartnerEnablement
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Donagh Kiernan
Misaligned Onboarding with partners business and capabilities READ POST HERE: Partner Enablement: Glaring Gap or Shocking Shortfall? - Starting in Partnering: What most Tech CEOs get wrong #7 https://rb.gy/tug2xz #SalesChannels #PartnerEnablement
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Donagh Kiernan
Misaligned Onboarding with partners business and capabilities READ POST HERE: Partner Enablement: Glaring Gap or Shocking Shortfall? - Starting in Partnering: What most Tech CEOs get wrong #7 https://rb.gy/tug2xz #SalesChannels #PartnerEnablement
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Donagh Kiernan
Misaligned Onboarding with partners business and capabilities READ POST HERE: Partner Enablement: Glaring Gap or Shocking Shortfall? - Starting in Partnering: What most Tech CEOs get wrong #7 https://rb.gy/tug2xz #SalesChannels #PartnerEnablement
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Donagh Kiernan
Misaligned Onboarding with partners business and capabilities READ POST HERE: Partner Enablement: Glaring Gap or Shocking Shortfall? - Starting in Partnering: What most Tech CEOs get wrong #7 https://rb.gy/tug2xz #SalesChannels #PartnerEnablement
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Donagh Kiernan
Misaligned Onboarding with partners business and capabilities READ POST HERE: Partner Enablement: Glaring Gap or Shocking Shortfall? - Starting in Partnering: What most Tech CEOs get wrong #7 https://rb.gy/tug2xz #SalesChannels #PartnerEnablement
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Donagh Kiernan
Misaligned Onboarding with partners business and capabilities READ POST HERE: Partner Enablement: Glaring Gap or Shocking Shortfall? - Starting in Partnering: What most Tech CEOs get wrong #7 https://rb.gy/tug2xz #SalesChannels #PartnerEnablement
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Donagh Kiernan
Misaligned Onboarding with partners business and capabilities READ POST HERE: Partner Enablement: Glaring Gap or Shocking Shortfall? - Starting in Partnering: What most Tech CEOs get wrong #7 https://rb.gy/tug2xz #SalesChannels #PartnerEnablement
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Donagh Kiernan
Misaligned Onboarding with partners business and capabilities READ POST HERE: Partner Enablement: Glaring Gap or Shocking Shortfall? - Starting in Partnering: What most Tech CEOs get wrong #7 https://rb.gy/tug2xz #SalesChannels #PartnerEnablement
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Donagh Kiernan
Misaligned Onboarding with partners business and capabilities READ POST HERE: Partner Enablement: Glaring Gap or Shocking Shortfall? - Starting in Partnering: What most Tech CEOs get wrong #7 https://rb.gy/tug2xz #SalesChannels #PartnerEnablement
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Donagh Kiernan
Misaligned Onboarding with partners business and capabilities READ POST HERE: Partner Enablement: Glaring Gap or Shocking Shortfall? - Starting in Partnering: What most Tech CEOs get wrong #7 https://rb.gy/tug2xz #SalesChannels #PartnerEnablement
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Donagh Kiernan
Misaligned Onboarding with partners business and capabilities READ POST HERE: Partner Enablement: Glaring Gap or Shocking Shortfall? - Starting in Partnering: What most Tech CEOs get wrong #7 https://rb.gy/tug2xz #SalesChannels #PartnerEnablement
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Donagh Kiernan
Misaligned Onboarding with partners business and capabilities READ POST HERE: Partner Enablement: Glaring Gap or Shocking Shortfall? - Starting in Partnering: What most Tech CEOs get wrong #7 https://rb.gy/tug2xz #SalesChannels #PartnerEnablement
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Donagh Kiernan
Misaligned Onboarding with partners business and capabilities READ POST HERE: Partner Enablement: Glaring Gap or Shocking Shortfall? - Starting in Partnering: What most Tech CEOs get wrong #7 https://rb.gy/tug2xz #SalesChannels #PartnerEnablement
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Toby Hottovy
Accelerating growth with your current customers and finding new opportunities for cross-selling and upselling can be challenging. However, by directing sellers' efforts towards accounts with the greatest potential for growth, the process can be simplified. Check out how Altify helps in this process. https://lnkd.in/gPasQmRR
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Haydar Al-Saad
A poorly executed #customersuccess strategy will kill your #NRR for years to come. I've seen it first-hand too many times over the years. Here is how you deliver a well-executed CS strategy to drive great NRR and ultimately, business growth: 🛣️ 𝐔𝐬𝐞 𝐭𝐡𝐞 𝗗𝘆𝗻𝗮𝗺𝗶𝗰 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 & 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐉𝐨𝐮𝐫𝐧𝐞𝐲 The first step in any customer success strategy is understanding the full & dynamic revenue & customer journey. This means not just knowing what your customers do, but why they do it. How and why did they buy your services? How do they move through their journey with you (rarely ina straight line!)? By understanding their motivations, you can better anticipate their needs and deliver solutions that truly add value. And don't forget, the old-school customer journey is not the standard anymore, you need to use the full, dynamic revenue & customer journey to get the full picture. This stretches from pre-sale to post-sale and allows for the customer to move in and out of journey phases/stages dynamically. 📈 𝐏𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 Customer success is not a reactive function. It's about being proactive, anticipating customer needs, and addressing them before they become issues. You have to ensure that your strategy is aligned around, and fosters, a proactive CS culture and process that allows your team to execute effectively. This not only improves customer satisfaction, but also reduces churn, and creates more expansion opportunities. Both key factors in improving NRR. 📊 𝐃𝐚𝐭𝐚-𝐃𝐫𝐢𝐯𝐞𝐧 𝐃𝐞𝐜𝐢𝐬𝐢𝐨𝐧 𝐌𝐚𝐤𝐢𝐧𝐠 In the #SaaS & #CS world, we have access to a wealth of data. By leveraging this data, we can make informed decisions that drive customer success. This could be anything from identifying usage patterns to predict churn, to understanding which features drive the most value for customers and beyond. And it needs to go beyond telemetry, usage etc. Also capture, track and understand customer goals and other qualitative data points. One problem is that this data is often siloed or hard to access, so make sure you have systems (like RevSetter) that can bridge that gap and allows CSMs to effectively action the data & insights. 🤝 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐚 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫-𝐂𝐞𝐧𝐭𝐫𝐢𝐜 𝐂𝐮𝐥𝐭𝐮𝐫𝐞 Customer success should not be the responsibility of a single department. It should be ingrained in the company culture. When everyone in the organization understands the value of customer success, it becomes a strategic priority that drives business growth. This is why the dynamic revenue & customer journey, the engagement focus, and the proactive mindset are so important. When those are present - and a strategic & customer-centric approach is adopted by the CEO & leadership - the sky is the limit. Leverage these four building blocks and your CS strategy and execution will thank you for it ✅ *** 🛎️ If you enjoy my content, follow me for more ♻️ Repost to share with your network
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